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Resorts Casino Hotel
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Reviews (4,105)
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1,650
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3,044 - 3,049 of 4,105 reviews
Reviewed 17 March 2014

Even though we only stayed at the Resorts Casino Hotel for one night, I can truly say we had a great stay. Our room was fine with a great view of the Atlantic Ocean. We felt cold upon entering our room and called downstairs to housekeeping for a blanket. Within minutes, we were brought the blanket without losing out on any of our time. The casino was well-lit and clean. The restaurants on the dining floor were superb - with fine dining available, as well as a professional staff at our call. We truly enjoyed our experience at Resorts Casino Hotel and look forward to staying again on our next trip to Atlantic City.

Room Tip: The higher the room, the better the view.
  • Stayed: March 2014, travelled on business
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2  Thank Harry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortsGM, Manager at Resorts Casino Hotel, responded to this reviewResponded 3 April 2014

Hi Harry, thanks for taking the time to write a review following your stay! We're happy to hear you enjoyed your stay, we love that ocean view! Thanks again, hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

My husband and I were in Atlantic City for a week. We were in another casino for 4 nights and decided to move to Resorts for our last night due to being unhappy at the other casino. What a great decision. The only regret we had was not staying at Resorts our entire stay. Huge and beautiful rooms!! The best customer service ever. Great late night options for food. Can't wait to go again.

  • Stayed: March 2014
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3  Thank snowbabie30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortsGM, Manager at Resorts Casino Hotel, responded to this reviewResponded 3 April 2014

Hi snowbabie30, thanks for taking the time to write a review following your stay! We're happy to hear that you enjoyed your stay, thanks for choosing us for the tail end of your stay in Atlantic City - hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

The price for a room on Sunday - Thursday is a great deal. The rooms are large & clean, however, they are very dated. The bathrooms are in desperate need of refurbishment, but the room was fine for an overnight stay. The check in was fine, went very smoothly. The check out, as mentioned in other posts that I have read, is a nightmare. Check out time is 11am, so obviously, you should be staffed accordingly. There was a long line of people & 2 clerks working the counter. Also, there is a "red carpet" line that isn't well marked, but apparently those who are members are aware of it. So with one clerk being tied up with an unhappy guest, and a long line of people waiting to check out, the red carpet members are just waltzing up to the counter in front of everyone else. I only found this out when I finally made it to the counter. Perhaps a better idea would be to have a designated clerk for the red carpet members & have 2 or more other clerks helping the other patrons who are spending money at your establishment as well. Another option would be online checkout from your room. Maybe it was available, but I didn't see any signs saying that it was. Overall, it was fine for a one night stay & I would consider staying again if I was in AC.

Stayed: March 2014, travelled with family
1  Thank rcerbo22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortsGM, Manager at Resorts Casino Hotel, responded to this reviewResponded 3 April 2014

Hi rcerbo22, thanks for taking the time to write a review! We're sorry to hear about your delayed checkout, we'll be sure to pass your feedback along to our team. Thanks again for staying with us, hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

My husband and I along with 4 other adults received 3 (free) one night comp rooms from Resorts Hotel and Casino. We assumed we would receive the worst rooms available! However at check in the clerk assisted us and asked if we had any request i.e. bed type, room location. The only request for all three rooms were king sized beds within close proximity to each other. The clerk was quick to provide rooms meeting all requirements. Within minutes we were on our way to the rooms. We were provided no map or instructions to find the room. Having never stayed at this locations before we wondered around to find the elevators. We were located on the 2nd floor. After wondering for several minutes we found our way and were pleasantly surprised of the room decor. Our view was of the roof top exhaust systems and made for loud humming in the room, but we really didn't complain as the rooms were free, clean and nicely appointed. The rooms were very comfortable and clean and located in a quiet area on the floor. The hotel provided express check out which made for a quick check out and no need to stand in the dreaded check out line! We provided a CC for check out and allowed incidental purchases to be applied at check out. We would recommend this hotel for its great customer service and amenities as well as price! Sign up for their reward card!

Room Tip: Second Floor has horrible views with some rooms having a lot of A/C noise! If the price is right why complain!
  • Stayed: February 2014, travelled with friends
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Thank travelenfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResortsGM, Manager at Resorts Casino Hotel, responded to this reviewResponded 3 April 2014

Hi travelenfool, thanks for taking the time to write a review! We're so happy to hear that you enjoyed your stay, hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

The employees need a class on proper customer service protocols and the food from room service gave me food poisoning. the service was terrible, no one properly explained anything. i was charged twice for parking and only should have paid once. they didn't give me the correct room credits that was supposed to be issued to me. i had to argue with the front clerk for her to ask her supervisor about the deal that i signed up for. she was incorrect and then didn't even apologize for her actions or anything. the food was horrible at the restaurants and when i ordered room service it gave me food poisoning. i suggest you stay somewhere else.

Room Tip: stay at another hotel
  • Stayed: March 2014, travelled as a couple
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4  Thank micole2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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