I used to love Borgata. But after my last trip you can bet I'll think twice before going again. I received comp rooms for a midweek stay in December so my boyfriend and I booked 3 nights (Tuesday & Wednesday comped and Thursday at a reduced rate of $59). We were looking forward to our stay and ready to relax and have some fun. When we got there, we were told there would be a $150 per night "Incidentals" hold placed on my credit card that would be returned upon checkout. Seriously??? I've traveled around the world and never have I had any sort of "hold" placed on my card. Ah well. At least I'd get it back right.
So we go up to our room and figure we'll spend a few hours by the indoor pool before dinner. Only when we got there the spa/pool/gym were closed for "renovations". So we asked the concierge if we could use the facilities at the Water Club only were informed that only Water Club guests could use Borgata facilities - it didn't work the same way in reverse. Ooookkkk. A notice of that when I made my reservation would have been nice.
So we lounge around in the room for a bit (I notice the bathrobes that used to be in the rooms have since disappeared) and then head down to dinner. Except the damn buffet is closed too! And will be closed for the entirety of our stay! No reason offered. No signs of any work being done. Just closed. So fine, we took our business over to Harrah's, dined at their buffet and gambled in their casino.
And finally, the casino. Borgata bills itself as young and hip but in our late 30's we were easily the youngest folks there. Blue hair abounds and there's no clear line of smoking verses non-smoking sections so no matter where you are you're pretty much breathing in cigarette smoke. There was no excitement on the casino floor at all. When we got to Harrah's we noticed an extreme difference with lots of younger folks, even on a weekday night, lots of happy sounds and celebrations and the lovely ringing of slot machines paying out.
Finally, my last issue was with the staff at Borgata. Everywhere we went, it just seemed that no one really wanted to be there. Check in was rushed - we barely felt welcome. On the casino floor when we did gamble we had to struggle to find a cocktail waitress and the one we did find seemed annoyed to be asked for service. Dinner at Wolfgang Puck's brought more bad service, including a hostess who did nothing more than talk LOUDLY to the male wait staff while stomping around in her boots and too short skirt. It distracted from what otherwise would have been a nice dinner. I think the worst staff offense though came when we were taking the elevator down to the Cafeteria section to grab a snack. My boyfriend was in front of me, turned around and gave me a hug and a sweet, quick kiss. A staff member coming up the opposite escalator loudly cleared his voice and said "Hey! Enough! Want me to get you a room?" to which I replied "Already got one but thanks". Sorry if he was having a bad day but you work in a hotel that has couples staying there. That sort of behavior is rude and frankly a little embarrassing especially when we weren't doing anything nearly as obnoxious as his tone and words implied.
Overall, the whole trip was just disappointing. I would have spent $ in the spa and the buffet. I would have gambled more if I didn't have to consistently keep leaving the property for things I shouldn't have. But I did learn how nice Harrah's is. And now with my Total Rewards card maybe next time I'm booking a stay in A/C it will be there instead.
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- Also Known As:
- Borgata Hotel Casino And Spa
- Borgata Hotel Atlantic City
- Atlantic City Casinos
- Bogata Atlantic City
- Borgata Atlantic City
- Atlantic City Borgata Hotel
- Borgata Ac