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“Ups and downs but fantastic all around”

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Borgata Hotel Casino & Spa
Ranked #1 of 50 Hotels in Atlantic City
Certificate of Excellence
Pittsburgh, Pennsylvania
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Ups and downs but fantastic all around”
Reviewed 9 July 2014

Ok so this place is great for the money but let me go in depth on a few things

1. This could just be me but I spent the better part of 20 minutes navigating the parking garage for a spot.
2. The lockbox in my room was extremely tiny.
3. The fridge is hidden in the dresser somewhere (good luck)

Now the good things. I like how if you want fun and good food/drinks you only have to go down the elevator and you don't have to drive all over the city. This place I would want to aim at people who are over 21 years of age cause there is pretty much nothing to do for people below except sit in the room and watch ESPN. (That's what my 17 year old sister did the whole weekend)

Room Tip: Choose rooms on lower floors (1-25) because if you go any higher you'll be in the elevator for 1...
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  • Stayed April 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
philadelphia
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 July 2014 via mobile

We had a 2 night comp stay and were given a room on 30th floor.Checked in early, line took about 20 minutes.Representive at desk couldn't have been nicer.I asked to switch from king bed to 2 queens due to last minute change when hubby couldn't come.Very pleasant and professional. Room had nice view of city and bay.Very clean. Casino was hopping and lively.Broke even at slots and kept me playing all night.Got coffee several times at Bread and Butter.Coffee good and small pastries available. Only not impressed with the morning workers who were more interested in talking among themselves than their customers. Good dinner at Metropolitan one night and a little disappointed in the Old Homestead the next night which usually is awesome.Played Bingo which was fun and a good way to kill an hour.Pool is below par.it is indoors and loaded with kids.Water looked cloudy and just not a relaxing vibe.Water Club much nicer for adults at pool.Overall good visit and would rate Borgata as one of the best in AC.

Stayed July 2014, travelled with friends
Helpful?
3 Thank sunnie12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 July 2014

We stated here for the Florida Georgia Line Concert at the Boardwalk Hall overnight. It wasn't a bad experience. The hotel was nice and clean. We waited a long time to check in though, it was busy because of the Kentucky Derby being the same weekend. The staff was very accommodating. The hotel was large and you could get lost in it. The bathroom was clean, the bedroom was clean. The hotel is beautiful to look at.
We ordered room service at night for dinner since it was too late to get into a restaurant by the time we got back to our room. I was a little disappointed by the room service. I got a turkey club and I thought the turkey would have been at least real turkey but it seemed to be more on the lines of lunchmeat. I was a little disappointed by it. We did get some really good house made chips. I can't really say it was my favorite place to say or that it was really anything memorable or remarkable.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank darkhuntersimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hackettstown, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 July 2014

A large group of us booked several rooms to see a show over the 4th weekend of July. We stressed when booking the rooms that we want them all together and were confirmed that it would not be an issue. Upon arrival, this did not happen. Not the worst thing, granted. The group of us decided that we would visit "one of the pools" as stated on the website. Come to find out the Borgota only has ONE pool, located indoors and we WERE NOT ALLOWED to access any other pools located at the attached facility. We tried to make the best of it and decided to order cocktails and relax. Come to find out that they only serve Fosters and Coors Light and cheap wines. Then we were told that if we did not return our towels to the desk we would be charged for them. Not even a cheap hotel with less "said" class does that!

Getting ready for our night out, we found that our shower and sink would not drain. When asked for help, we were told someone would come and repair but no one showed up.

The venue was good, but very short for what we paid. We were constantly being told to sit down by the attendants. Who sits at a concert?

If you are going to a venue here, I suggest staying elsewhere. Not impressed at all. And to be honest I will not return again.

Good luck!

Room Tip: Go elsewhere
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
10 Thank KeKe1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna M, Guest Relations Manager at Borgata Hotel Casino & Spa, responded to this review, 9 July 2014
KeKe1971- We’re sorry your visit wasn’t what you were expecting. Our hospitality team was notified of your review so that they may address your comments. Again, we apologize for your disappointment. Please note, we received your email and responded to that as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CT.
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 July 2014

We stayed at Borgata for 4th of July 2014 and it was fantastic. The fireworks were one of the best we ever saw and as usual the staff and everything offered at Borgata did not disappoint. I have to say that some people that go expect too much from the workers to the point of being very rude. We witnessed that. I just want to say to people out there, be considerate. These people do their best and Borgata in general will do everything in their power to make your stay a happy one. The rooms are great as usual and the buffet is very good. Try the pasta bar and get a fresh plate of pasta done to your liking. That was enough to eat right there. Also for a quick breakfast there is no place better than Bread and Butter. They are quick and the food is very good. Also Metropolitan is a great sit down restaurant for breakfast or dinner. We love Borgata and can't wait to go back. There is no other hotel/casino in A.C. that comes close.

Room Tip: All rooms give a great view depending on what you want to see. If you want to see the Boardwalk side...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Larrs56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindenhurst, New York
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 July 2014

We have stayed in most of the Atlantic city hotels and this one was the nicest. The food at the buffet was so good we ate there three times. The other restaurants were comparably priced so hubby and I thought why not go for it. If I were to have a complaint it would be that it is a pain to go to the boardwalk and once you get to borgata you are kind of stuck there. No walking over to the next casino. I guess that's kind of the point.

Room Tip: Ask for a view
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 July 2014

Its a bait and switch ,,the packages they post on the web-site are not available ,,I tried to book the wake up and smile package and was told the starting rate was not available..at all..on any date...when I questioned this I was told they don't have to have it available to keep it posted on the website.....

Stayed July 2014, travelled with friends
Helpful?
14 Thank Eileen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna M, Guest Relations Manager at Borgata Hotel Casino & Spa, responded to this review, 9 July 2014
Eileen D- We apologize for your frustrating process in trying to book a room with us. After reading your review, we discovered that the rates had not been updated for the current month. We made an immediate change so now the accurate start rates are reflected. Again, we are sorry for this oversight and for your experience and hope to be to welcome you to Borgata at some point in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Borgata Hotel Casino & Spa

Property: Borgata Hotel Casino & Spa
Address: 1 Borgata Way, Atlantic City, NJ 08401-1900
Phone Number:
Region: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Atlantic City
#1 Business Hotel in Atlantic City
#1 Casino Hotel in Atlantic City
#1 Luxury Hotel in Atlantic City
#1 Spa Hotel in Atlantic City
#1 Romantic Hotel in Atlantic City
#4 Best Value Hotel in Atlantic City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Borgata Hotel Casino & Spa 4.5*
Number of rooms: 2002
Reservation Options:
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Also Known As:
Borgata Hotel Casino And Spa
Borgata Hotel Atlantic City
Atlantic City Casinos
Bogata Atlantic City
Borgata Atlantic City
Atlantic City Borgata Hotel
Borgata Ac

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