This is a motel not a hotel...and whilst it would have been more than adequate as a place to stay for a few nights, the motel then let itself down. My only real priorities, luxuries aside, are a good shower and a clean room. The shower was fine and the bed was huge. We arrived late on memorial day weekend, so it was dark and first impressions and the musty smell in the room gave me initial concerns about cleanliness, but the room got cleaned the next day so the holes in the carpet and ceiling and the smell didn't bother me. Avoid room 200 if you can though. It's outside the main hallway and at the top of the stairs. The other rooms have balconies, a hairdrier, wi-fi, a working fridge and decent carpets. This one didn't! And it had a constant mysterious creaking through the night which we spent ages trying to locate for fear of some huge bug! But the main issue was being so near to the reception area downstairs. The female night staff do not appear to understand their role or the meaning of customer service. The whole of one night we were kept awake by the receptionist and her friends. I had no desire to know about her cooking skills or pizza or anything similar...I just want to sleep in the early hours of the morning. At one point, they were making so much commotion outside our door, I thought they were trying to get in. Usually you complain to Reception about guests making a noise...you don't expect it to be the very rowdy receptionist keeping you awake! On our penultimate night, we arrived back from town around midnight to be told we had to pack and move rooms apparently because there was no one to take over reception (perhaps the poor receptionist was tired from her previous night's frolicking!). The poor chap who had to wait up for us to tell us this I felt sorry for, as he was sweet and didn't even work at the motel! He was just a friend of the manager put there to wait for us. So we had to pack everything up and relocate due to THEIR staffing issues...whatever happened to the customer coming first??? The room we were moved to absolutely wreaked of smoke making it impossible to sleep. Even the pillows stunk...the bathroom...everything. It was just an appalling smell, so that night I'm afraid I marked it down on cleanliness. The outside hoarding advertises breakast and although on the 2nd day we had to ask, as there as just one sad slice of bread left (which was pointed out by a staff member but ignored) but on the last morning, we went for breakfast only to be told it's only weekends and holidays...not weekdays. Funnily enough the sign fails to mention that! For the service it gives, the motel is overpriced so we just felt it was not good value for money.
- Official Description (provided by the hotel):
- The Knights Inn Atlantic City is located near the Atlantic City Boardwalk, Convention Center and the walk-outlets. Also located 1 mile from Tropicana Casino and several other casinos. The Knights Inn Offers Complimentary Continental Breakfast, Free Wifi Internet access, Free Parking, and a Seasonal Outdoor Pool. We look forward to seeing you soon. ... more less
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