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Remisens Premium Hotel Ambasador
Ranked #2 of 31 Hotels in Opatija
Certificate of Excellence
Reviewed 11 January 2014

Our three night stay was extremely enjoyable. We were given a corner room and the view was breathtaking overlooking the sea on one side and the beautiful scenery of the town of Opatija on the other. The room itself was fantastic: large, clean, with a separate sleeping area positioned around the corner from the desk and sofas. I especially appreciated the fact that the room had two TVs, meaning that my son and I didn't have to fight over which channel to watch. The staff at the hotel were great from start to finish - kind, polite and helpful.

If you are visiting the hotel with kids, make sure you enquire about the 'Mini Club' located on level -1. It was not advertised anywhere but turned out to be available for much of the day and my six year old son loved hanging out there while I went for massages and to the spa (not accessible to under 16s).

We did have some issues though. Our room was a little bit cold and the air conditioning did not work properly so we could not adjust the temperature. I complained at reception two days in a row and they repeatedly tried to convince me that the temperature in our room was 25 degrees C (according to the information on the computer) which clearly wasn't the case as we had to wear jumpers and in the room. Eventually, after the fourth complaint, they sent someone to look at it and indeed the system had to be reset as it hadn't been working properly. After this it worked perfectly well but it's a shame it had to take 4 phonecalls for it to be addressed.

The coffee machine in the room also didn't work but the kind cleaning staff promptly replaced it with another one and double-checked that it worked properly.

The pool and jaccuzi area is pleasant. The pool is filled with sea water which is quite warm (31•C) and is a bit small for such a large hotel. When we visited (January, so during school holidays), the pool was filled with families with small children. It is not suitable for fitness because of this at all, but it was perfect for my six year old to practice his swimming while I tried to do a few lengths. I read on the website that there's meant to be a children's pool but I was told at the entrance that it had stopped working long ago.

The spa area, next door to the pool, is good and very relaxing and well-designed, with two types of saunas, a jaccuzi, and a steam room (although the steam room wasn't working the first time I visited the spa), as well as a number of private rooms that can be booked by small groups. I had a full body massage which was good and relaxing but not amazing.

As for the food, breakfast is good and varied. My only criticism is that you have to queue up for freshly squeezed orange juice at peak times up to 10 minutes, as someone makes it to order (you can choose which citrus fruit combination you want). Dinner is also good and varied but understandably given the large quantities that need to be made, it is generic and not particularly high quality. There was a good selection of different dishes which is great, so there definitely is something for everyone. The squid ink bread they made one evening was just unforgettable!

In short - I loved his hotel and despite a few glitches outlined above, I would absolutely choose to go back. The kindness of the staff combined with having all the facilities you need and a great room mean that the glitches quickly fade into the background and are not such a huge issue.

Strongly recommended!

Room Tip: Ask for a corner room, they are large and have fantastic views.
  • Stayed: January 2014, travelled with family
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2  Thank travels_with_baby_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 - 177 of 613 reviews

Reviewed 28 November 2013

LOCATION: The town of Opatija is a well-known vacation destination on Croatian coast-line, a bit on the expensive side, and nice to visit all during the year, not only in summer. The town itself is a bit confusing if you are there for the first time, with narrow and twisting streets, crowded parking-lots – a sort of a labyrinth. But the hotel is disproportionally big (and a bit ugly), so it stands out and is relatively easy to spot. It is just above the sea and should be easy to find. Do use the help from your sat-nav, it is much better than asking for directions. WARNING: the hotel parking has to be paid, which I find to be a very bad thing, because the hotel charges its guests quite a lot of money, and I expected the parking to be included in the price. The alternative is to pay the communal parking, which is even worse.
ARCHITECTURE: This is 1970-1980's architecture, a pretty big building, and it stands out like a sore thumb among the other, more classical and mostly smaller buildings in Opatija. The building is ugly in comparison to other near-by structures, but it is functional never the less. In a more modern surroundings, in a different sort of town it would probably look OK, but here its aesthetics can't be complimented.
CHECK-IN and STAFF: we had the reservation, so the check-in process was pretty quick. The staff is very polite and helpful, with nice manners, and pleasant in communication. The reception and the lobby are big and spacious, bright and with a great view to the sea, enjoyable even during bad weather.
ROOMS: we had a suite with a big main room and much smaller secondary room, but definitely not worth five stars. There were 5 of us (3 children, one of whom was an 8-month old baby), and we had to improvise a bed in the big room (the smaller bed in the smaller room could not fit two children), and had to get a baby-bed for the baby. The smaller room is really quite small, and has one couch which folds down into a «bed». Actually, I wouldn't even call it a bed: it is very uncomfortable, not long enough for a grown-up or a tall child to sleep in, the mattress is uncomfortable, almost non-existing, and the wires protrude all over the place. I was worried that my child would be hurt by all that wiring. Definitely not a five-star standard, not even good enough for four stars. The maid was nice and helpful, though. The heating was very moderate (we stayed at the end of November), and was even turned off every night at 22:00h, which I disliked, because we had a small baby with us. Although I complained several times, the central air-conditioning system was automatically shut down every night at 22:00h. The hall just outside the room was much warmer than the room itself! Luckily, I had a small fan-heater in my car, so I could keep the temperature at least at semi-uncomfortable levels. I was appalled by this, they say it's a five star hotel, and charge you accordingly, but this was outrageous for me! Bathrooms (two in our suite) were OK and clean.
RESTAURANT: large and spacious, nice view to the sea. Breakfast was with pretty moderate choice of food considering this is a 5* hotel, and considering the price of stay. Dinner could be described in this way also. The food is greasy, semi-tasteful and salty. WARNING: everything you drink at dinner (including water) will be charged, and with ridiculously high prices. I expected at least water to be included in the price, moreover even one soft drink per person would have been OK, but they charge EVERYTHING you drink at dinner. I was very disappointed by this. Also, when I asked for a child-seat so that our baby can sit and eat, they could barely find one, and even on that one the belts were ripped and the child could not be adequately secured. It looked as it was found somewhere in the street, unattended and unwanted. Five stars? I don't think so!
OTHER FACILITIES: the hotel has a spa and a beauty center (which I didn't try). It also has a small indoor swimming-pool with heated sea water, which is a good thing, but the pool might have been bigger, considering the size and capacity of the hotel. When there are more than 6-7 people in the pool, it already feels crowded. There is also an outside pool at the terrace, but we didn't use it because it was out of season. Every night there was live music at the lobby, it was very tasteful, and it certainly was one of the hotel highlights.
CONCLUSION: Croatians have much to learn (from Turks, for example) about the concept of the upper class seaside hotel tourism. Although this hotel is marked as a five-star type, it clearly doesn't deserve all those stars because it delivers in the term of maximum three stars: the food is greasy and salty, not as tasty as we expected, there was no heating in rooms after 22:00h at the very end of November (when with a baby in the room, this is a pain in the neck), the bed in the smaller room in the suite could not even be called a bed, it was uncomfortable, bordering on dangerous and couldn't be slept in, the hotel charges its guests everything they drink at dinner (including water), there was only one (and this one was dysfunctional) baby chair at the restaurant, they charge for vehicle parking, the swimming pool is much to small etc, etc. I would not recommend you to stay at this hotel, especially for the price they charge. There are probably many hotels in Opatija which are better than this one, and this one definitely doesn't deserve five stars. Additionally, knowing the Croatian standards in terms of service and price, I would recommend everyone to avoid Croatia in general and just go to Turkey or Greece and enjoy their holiday.

Room Tip: Avoid the hotel all together! If you really want to go there, then ask for a warm room with a sea vi...
  • Stayed: November 2013, travelled with family
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5  Thank Jasko C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

Wonderful!
Executive room beautiful, new furniture, soft carpet, rituals cosmetic in bathroom, spectacular view.
Wellness is nice but could be better - too small for hotel guest capacity, massage ok.
Breakfast and dinner perfect; from sea food, fish, poultry, pork, beef, venison, lamb, all kind of vegetables, rice, pasta, palenta, salads, soups, over 10 kinds of cake, fruit, ice cream, all best quality (paški sir, kulen, pršut).
In the room description there was fruit basket and bottle of water which weren't in the room when we came so we had to call reception and ask for it. So ask for everything that is in room description if you don't get it at first.

Room Tip: Sea view is a must! If possible, rent executive room on the 10th floor, view on Opatija, Cres, Krk...
  • Stayed: November 2013, travelled as a couple
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1  Thank Mala99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013

everything great - nice rooms, good service. Spa is totally renewed. They have two swiming pools, one qite big and the other for kids. Very nice to childrens. Quite centric on pa peacefull location. very nice view on he upper floors

Room Tip: very nice view on he upper floors
  • Stayed: December 2012, travelled with family
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1  Thank x-bone007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

Staff is really friendly and professional, especially Antonio and Darjan.
Great choice of food for breakfast and dinner.
SPA was OK but it was too small for all the guests.
Overall it was a great experience!

  • Stayed: November 2013, travelled with friends
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1  Thank Sp3la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Jelena Papeša, general manager of the Hotel Ambassador, Damir, Allen, Peter, Vito, Ana, Sanja ... they all should be on thank you list - because, oll of them deserve it. This hotel with rich past has gained a lot with these people. Lead by young, dedicated, responsible, caring, friendly and warm Jelena Papesa and her team hotel and villa Ambasdaor, are much more than comfort, excellent cuisine and perfect neatness - hotel Ambasador is to be loved. and adored. Miodrag Trajlov -Kikinda.

Room Tip: Beautiful view from the terrace on the sea side
  • Stayed: July 2013, travelled with family
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12  Thank Miodrag T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

Arriving at the hotel, we were met by the first slap in the face: paying parking in front of the hotel. or in the hotel's garage for 75kn ... An the fact that in the five star hotel service you are required to carry your own luggage to the room and that you need to search for your room to which you are pointed to from the reception desk. Following were the prices in the hotel bar, which are the five-star, room service and the hotel itself does not deserve three stars. Biggest reason we came to the hotel was the wellness centre, but in wellness it self the 100% functional was the sauna only, the hot tubs and thallasso pool were out of the required temperature (not even up to 30 degC) and chlorine or bromine level as no smell of any of them was present, non of the jet nozzles were not functioning and non of them could not be stopped or started, and non of the water features was functioning on the pools. Wellness was not up to five star standard or for any standard for that matter.
very disappointing and sad that this hotel carries all five stars.

  • Stayed: October 2013, travelled as a couple
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2  Thank jelenaa_1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Remisens Premium Hotel Ambasador

Address: Feliksa Persica 5, Opatija 51410, Croatia
Phone Number:
Region: Croatia > Primorje-Gorski Kotar County > Opatija
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Opatija
#2 On the Beach Hotel in Opatija
#2 Spa Hotel in Opatija
#3 Family Hotel in Opatija
#4 Romantic Hotel in Opatija
Price Range: £91 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Remisens Premium Hotel Ambasador 5*
Number of rooms: 200
Official Description (provided by the hotel):
Remisens Premium Hotel Ambasador (5*) in Opatija, Croatia, offers traditional elegance and service excellence for a truly unforgettable experience. A five-star premium hotel in Opatija, the Ambasador will spoil you with its superior amenities. Revitalize your body and soul at the Ambasador's Five Elements Wellness and Spa center. Indulge in the finest Mediterranean delicacies while tasting world-acclaimed local wines. Remisens Premium Hotel Ambasador has a central location near Opatija's city center, but still maintains its privacy. It is situated above the private beach and Lungomare, a 12 kilometer promenade on the coast of the Adriatic Sea. During hot summer days, escape to the beach or outdoor swimming pool, ideal for soaking up the sun. For the ultimate guest experience, reserve your room on the newly-renovated "Executive Floor" and take your holiday to another level of pleasure. On the 10th - and top - floor, each room and suite is furnished with a new LCD TV and private balcony where you can enjoy breathtaking sea or city views. ... more   less 
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Also Known As:
Ambasador Hotel Opatija

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