Our three night stay was extremely enjoyable. We were given a corner room and the view was breathtaking overlooking the sea on one side and the beautiful scenery of the town of Opatija on the other. The room itself was fantastic: large, clean, with a separate sleeping area positioned around the corner from the desk and sofas. I especially appreciated the fact that the room had two TVs, meaning that my son and I didn't have to fight over which channel to watch. The staff at the hotel were great from start to finish - kind, polite and helpful.
If you are visiting the hotel with kids, make sure you enquire about the 'Mini Club' located on level -1. It was not advertised anywhere but turned out to be available for much of the day and my six year old son loved hanging out there while I went for massages and to the spa (not accessible to under 16s).
We did have some issues though. Our room was a little bit cold and the air conditioning did not work properly so we could not adjust the temperature. I complained at reception two days in a row and they repeatedly tried to convince me that the temperature in our room was 25 degrees C (according to the information on the computer) which clearly wasn't the case as we had to wear jumpers and in the room. Eventually, after the fourth complaint, they sent someone to look at it and indeed the system had to be reset as it hadn't been working properly. After this it worked perfectly well but it's a shame it had to take 4 phonecalls for it to be addressed.
The coffee machine in the room also didn't work but the kind cleaning staff promptly replaced it with another one and double-checked that it worked properly.
The pool and jaccuzi area is pleasant. The pool is filled with sea water which is quite warm (31•C) and is a bit small for such a large hotel. When we visited (January, so during school holidays), the pool was filled with families with small children. It is not suitable for fitness because of this at all, but it was perfect for my six year old to practice his swimming while I tried to do a few lengths. I read on the website that there's meant to be a children's pool but I was told at the entrance that it had stopped working long ago.
The spa area, next door to the pool, is good and very relaxing and well-designed, with two types of saunas, a jaccuzi, and a steam room (although the steam room wasn't working the first time I visited the spa), as well as a number of private rooms that can be booked by small groups. I had a full body massage which was good and relaxing but not amazing.
As for the food, breakfast is good and varied. My only criticism is that you have to queue up for freshly squeezed orange juice at peak times up to 10 minutes, as someone makes it to order (you can choose which citrus fruit combination you want). Dinner is also good and varied but understandably given the large quantities that need to be made, it is generic and not particularly high quality. There was a good selection of different dishes which is great, so there definitely is something for everyone. The squid ink bread they made one evening was just unforgettable!
In short - I loved his hotel and despite a few glitches outlined above, I would absolutely choose to go back. The kindness of the staff combined with having all the facilities you need and a great room mean that the glitches quickly fade into the background and are not such a huge issue.
- Official Description (provided by the hotel):
- Remisens Premium Hotel Ambasador (5*) in Opatija, Croatia, offers traditional elegance and service excellence for a truly unforgettable experience. A five-star premium hotel in Opatija, the Ambasador will spoil you with its superior amenities. Revitalize your body and soul at the Ambasador's Five Elements Wellness and Spa center. Indulge in the finest Mediterranean delicacies while tasting world-acclaimed local wines. Remisens Premium Hotel Ambasador has a central location near Opatija's city center, but still maintains its privacy. It is situated above the private beach and Lungomare, a 12 kilometer promenade on the coast of the Adriatic Sea. During hot summer days, escape to the beach or outdoor swimming pool, ideal for soaking up the sun. For the ultimate guest experience, reserve your room on the newly-renovated "Executive Floor" and take your holiday to another level of pleasure. On the 10th - and top - floor, each room and suite is furnished with a new LCD TV and private balcony where you can enjoy breathtaking sea or city views. ... more less
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- Also Known As:
- Ambasador Hotel Opatija