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“Ideal location for R & R”

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Remisens Premium Hotel Ambasador
Ranked #2 of 31 Hotels in Opatija
Certificate of Excellence
Manchester
Level 5 Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Ideal location for R & R”
Reviewed 16 September 2009

Having had a very busy year, we were looking for somewhere to relax and chill out. The Ambasador, with its very attentive & helpful staff, and its supreme location, fitted the bill perfectly. The rooms are adequate, very clean, air conditioned and, as ours was on the sea front, with a great view of the bay and the town-overall, great value for money. The Lunge Mare, the seaside promenade which hugs the sea for 12,13 or 14 kms depending on which guide book you read, provides perfect access to Opatjia and its neighbouring villages, with direct access from the hotel. The hotel pool and private beach-a rocky outcrop into the Adriatic with a personal stepladder into the sea-are great and there is a small pebble beach 50 yards away. Breakfast has a good range of choice-cold meats, cheese, fruit, cereals, hot savouries, pancakes, toast, eggs etc but food tends to be a bit tired if you breakfast late-b'fast is from 06.00-10.00. Reception staff are very helpful and knowledgeable. Plenty of places to eat in Opatjia-at all levels. I particularly recommend Roca, a small italian pizzeria on the main road and Evergreen in Volosco. Hemingways on the marina adjacent to the hotel is upmarket and very good £75 for two with lots of good wine and a great location. Opatija is ideally located for exploring the Istrian peninsula and I would particularly recommend a trip to Rovinj (about 1.5 hrs drive) which is a magical town. We hired a car from Uniline-office in Hotel Admiral-a Fiat Punto for £45 day-good value. Roads are very good-local roads and motorway are well signposted. We will return to Ambasador & Opatjia soon.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (93)
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Rome Italy
Level 4 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 31 August 2009

Stayed 4 nights, end of August, 2009 in a one bedroom apartment 7th floor, sea view, corner room with the large balcony running all around the appartment. Was alone but for two days had 2 (daytime only) guests from another hotel as to spend time together. So for the lunch and dinner we were a party of 3, various ages.
RECEPTION: check in- out fast, smooth and easy. Checked-in late afternoon.
ROOM: clean, cosy and comfortable, fantastic view. Air conditioning silent and efficient. One bathroom with whirlpool with a shower, toilet, double sink and bidet always plenty of hot water. Only basic toiletries there. A separate bathroom with toilet only. Spacious wardrobe, combination safe and minibar in the room, well stocked with mainly domestic booze, but peanuts and mars-bar only, no coffee maker, bathrobe and plenty of towels, large mirror, two tv sets (one in the living-room and one in bedroom), both with cable tv and music programmes. Balcony with two plastic chairs and a small table, two cushioned plastic beach chairs. Excellent suite for the internet special offer price. (cca. 200Euro per night, room only.)
POOLS: 2 pools, one indor, one outdor. Both with recycle sea water, hence full of chlorine (checked by "hotel chemist" twice a day). Plenty of cushioned plastic chairs and sun, some shade. Plenty of screaming children at all times. Beach towels provided.
BEACH: concrete and pebbles. Plenty of chairs, little or no shade. Loud unruly children everywhere.
SPA: pretty environment, atmosphere not really adequate for a SPA since the supposedly quiet SPA whirlpool is separated from "all folks and children" indoor pool only by a (see-trough) glass wall. Spa whirlpool is sweet water, full of chlorine. Products advertised are brand products, then in the massage they use cheep stuff and often rancid sweet-almond oil. Nevertheless, the physiotherapists that perform the massages are to say the least excellent. Overall OK but way too expensive for where and what it is.
FOOD: nowhere close to 5*. Never had buffet dinner, so I cannot tell, but in-room dining was bland, taste and quality wise except for turkey - any style. It must have been a "fresh turkey week" while I was there. :) Fish and seafood was fine, but we were not wild about the way they prepared it. However, eating outside the hotel, in small local restaurants, the gourmet fresh sea food and fish, grilled or with local sauces recipes are a must.
SERVICE: as usually in 3* hotels, you cannot speak of overall service. It all depends on what kind of a person is conveying the service. Some were helpful, some were pricks. Example: daytime reception and concierge staff was marvellous, helpful and a sheer delight to deal with, witty and reverent, whereas the night-time crew was painfully rude, making you feel like they were running a concentration camp, where after 11PM you could not even get a slice of plain bread, much less a bottle of water. Go figure!
Which brings us to
TIPPING: is helpful to get what you should be having included in the price in the first place. One housekeeper for my floor was delighted to make our every wish come true refusing the tip telling us it is "her job to take care of us", the other "forgot" to refill my mini bar until tipped to the amount of her satisfaction. It is really up to the moment and the urgency of your need. In overall they do not expect tipping but do appreciate it.
GARAGE: yes, but they expect you to park your own car, plus you must deposit 10 E for parking card. Pay parking. Eventually they realised that I expected they park my car,(I dislike dark garages at night!) and so I paid for the garage and the parking service.
ROOM SERVICE: from 7AM to 11PM. Average delivery 20 to 30 min. NO room service after 11PM until 7AM. I was told that night service (useful if you are on jet-lag like I was!) is non existing, but they must write it in the offer unless the fifth star be taken from hotel rating. In room dining got waiters in an embarrassing situation, they did not know how to operate the caddy table, and did not wait on us. They pushed in the room the table with food, stuck the wine bottle on the table expected the tip and ran off. We did the rest on our own, which I did not mind doing.... but just thought it inappropriate for 5* hotel, just like collecting the dinner plates with the left-overs only at the lunch time of the following day, unless you called and asked them to remove it, then they did it within minutes.
RESTAURANTS: one main (breakfast and dinner only), one outside (lunch) with little, (but not august conditions satisfactory), shade and a pool in-out door snack cold plates bar. No indoor warm lunch possibility, snacks, fruit and salads only (which is fine... it is hot anyway) main restaurant closed during the day.
ENTERTAINMENT: there were shows nightly by the pool, with music and lots of screaming for applause in all main European languages (reminded me a whole lot of the Caribe "espetaculo especial" in Bavaro) but it was sort of summerish and cute and generally it was all over by 11PM. This was also the time when they stopped serving drinks, but you could somewhat stretch it to midnight.... Usually the pool and bar area got empty by then and it would have been rather lovely sitting by lighted pool enjoying the breeze from the sea. It would have been relaxing if the hard-beat from the city discotheque would not hammer your ears, but it did not disturb too much. Certainly much less then the children whose moms and dads were all evening busy with their beers and so the guests, especially elderly couples were unawarely baby-sitting their rowdy children, making sure they do not fall into the pool or hurt themselves and others. It happened every evening. However, be aware that all the services and life at the Ambasador Opatija, stop at 11PM.
DRINKS: I would suggest, should you be a lover of red wine, that you taste Plavac. If the winery is "Babic", then you cannot go wrong. Also local Travarica, a fruit distilled liquor containing herbs from the Croatian riviera is worth tasting, but it is very strong, so be moderate. However most world top-shelf liquors are available at the lobby bar (the only bar).
QUALITY- PRICE: If they dropped couple of stars and the prices of the "services" by 30% it would be fair.
OVERALL: if you get organised around their house rules you'll be just fine, happily chirping away in your cosy de-luxe room or a suite. If you wish to use hotel only for sleeping and organise your trip mainly to be out and around the town this place is ok, since it is walking distance to almost anywhere in the centre. (Taxi to centre is about 7Euro nightime) But should you need a true 5* services, or a quiet place near pool or beach to sit out with a glass of wine in adult only company in the warm summer evening, go somewhere else.

  • Stayed August 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank swirlingcloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Croatia
Level 5 Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 May 2009

Ugly building of hotel Ambassador is one of the tallest in Opatija.
And like it is screaming: no class! This is by no standards 5* hotel. Rooms are not comfortable, food is just average, service just OK.

  • Stayed October 2006, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frankyslav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, UK
Level 5 Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 April 2009

I went to this hotel for a conference and left after one night, moving the Mozart. I didn't sleep all night. The air conditioning was so loud I could not sleep (making clicking noises louder than the volume of normal conversation). There was a continual noise of water flowing due to problems with the toilet. The service was the worst I have ever experienced. One example: In the conference they put out only a few bottles of water for hundreds of guests. I asked a waitress if she would get another glass for an elderly lady who was not feeling well. I was told "we put out enough water, she should have been quicker". Another example: Every night they would turn out all of the lights in the lounge at 1am, even though there were often 15+ people still sat in there! One good side: talking about how bad the hotel was formed the primary talking point between everyone unlucky enough to be staying there during the conference!

  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 1492trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level 5 Contributor
86 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 August 2008

I stayed at the Ambassador for a conference in June. Its a big place and lacks the charm of the older hotels on the main street however even if it is a bit of a blot on the landscape it is a comfortable hotel with a lovely indoor pool and jacuzzi just in case it rains, however the private seafront (concrete not sand) was my favorite place for a swim.

Our room was in an annex from the main builing and didn't have a view or a bath but was clean and newly decorated. I'd say it was a nice 3 star hotel by english standards.

The breakfast buffet in served in a room with a lovely view and has pleanty of choice even if some of it is rather unconvential, we even spotted some guests on sparking wine at 8am!

The hotel and in fact the resort seem to appeal to the older tourist market thanks to the flat promenade along the very pretty coast in each direction.

we didn't eat in the hotel but I'd recommend a little resturant up a side street called Mario's which was particularly good at veggie options.

  • Liked — close to the sea
  • Disliked — no bath
  • Stayed June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank travellingtash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 July 2007

I have just returned from a week at the Hotel Ambasador, Opatija. The hotel itself is fine and comfortable - as a single traveller I had a large twin room with a side sea view (supplement paid) which is something I have rarely had in Europe but the beds were like bricks. Even though the room had air conditioning, the temperature did not drop below 25 deg. Having the balcony door open wasn't a very good option as noise carried (being on 9th floor) as during the day there were screaming children and at night there was an all night disco in town which kept me awake.

Food was plentiful and a good choice but the hot food at breakfast was invariably luke warm. It was a bit of a scramble in the evening to get a table in the restaurant but there was a good choice of hot buffet and cold meats and salads. Not gourmet but adequate. Unfortunately, service in the restaurant left something to be desired.

The indoor pool and Wellness Centre were being refurbished (until September I believe) so out of use. The outside pool also apppeared to be out of action for few days due to cleaning.

All in all not a bad hotel but Opatija was too hot and noisy for me so not a place I would return to.

  • Liked — Large room (for single travellers)
  • Disliked — Hot and noisy
  • Stayed July 2007, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HoneyBeeLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, UK
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 June 2007

I have just had two weeks holiday in the Hotel Ambasador in Opatija.
The Hotel rooms were clean, the staff were friendly and very well turned out.
The problem was that the Outdoor Pool was more or less none functional because it had a tent over it. It was dirty and horrible to swim in. Due to the tent contraption there was only room for about 20 sunbeds in a very unpleasant area to sunbathe.
The food was more 3 star than 5 star - very disappointing.
There were only about 20 people in the dining room at night due - I think - to the poor quality and choice of food.
Overall very poor. There were conventions going on while we were there, and this is where their business mostly comes from.
I would not recommend it for Holidaymakers....

  • Liked — The Staff were Nice
  • Disliked — The pool and the food
  • Stayed June 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank BLSManchester_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Remisens Premium Hotel Ambasador

Property: Remisens Premium Hotel Ambasador
Address: Feliksa Persica 5, Opatija 51410, Croatia
Phone Number:
Region: Croatia > Primorje-Gorski Kotar County > Opatija
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Opatija
#2 On the Beach Hotel in Opatija
#2 Spa Hotel in Opatija
#3 Family Hotel in Opatija
#4 Romantic Hotel in Opatija
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Remisens Premium Hotel Ambasador 5*
Number of rooms: 200
Official Description (provided by the hotel):
Remisens Premium Hotel Ambasador (5*) in Opatija, Croatia, offers traditional elegance and service excellence for a truly unforgettable experience. A five-star premium hotel in Opatija, the Ambasador will spoil you with its superior amenities. Revitalize your body and soul at the Ambasador's Five Elements Wellness and Spa center. Indulge in the finest Mediterranean delicacies while tasting world-acclaimed local wines. Remisens Premium Hotel Ambasador has a central location near Opatija's city center, but still maintains its privacy. It is situated above the private beach and Lungomare, a 12 kilometer promenade on the coast of the Adriatic Sea. During hot summer days, escape to the beach or outdoor swimming pool, ideal for soaking up the sun. For the ultimate guest experience, reserve your room on the newly-renovated "Executive Floor" and take your holiday to another level of pleasure. On the 10th - and top - floor, each room and suite is furnished with a new LCD TV and private balcony where you can enjoy breathtaking sea or city views. ... more   less 
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Also Known As:
Ambasador Hotel Opatija

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