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All reviews sea view nice bathroom breakfast was included tour group the main street balcony parking seaside
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Reviewed 6 November 2016

A three of us stayed for one night during weekend.
We had an unexpected guest, a 10 cm big rat, in a 3-bed room. After complaint we were moved to another, only available, but smaller room with third really uncomfortable bed. For the same price. Though, we were offered a drink.
Although, staff in a restaurant was nice. Food ok, but highlight was freshly pressed orange, grape and carrot juice from juicer.
Very old carpets on the floor looking not so clean. Location nice, with not so good parking convenience close to hotel. During summer disadvantage might be no balcony.
To summarize, not real 4star hotel.

Date of stay: October 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank aleksandrak139
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationsOHM, Customer Relations at Hotel Astoria, responded to this reviewResponded 8 November 2016

Dear Aleksandra K,

thank You for taking the time to provide us with your review and for allowing us to host you during your stay. We would like to apologize for the inconveniences you have experienced during your recent stay in Opatija. We are sorry to hear that you are not completely satisfied with our Hotel Astoria. Hotel Astoria welcomes each guest in the same way, as for us, all guests are of extreme importance. Regarding the rat in your room, I can assure you that, a situation like that, has never happened in our hotel. We will personally investigate everything stated in your review and make sure that this exception doesn’t occur in the future.
We invest a lot of effort in creating a superior service and environment for our dear guests and providing a memorable experience is our main aim and to know that this was not your experience is quite disheartening. We would like to welcome you back for a stay that truly exceeds your expectations!

Kind regards,
Mia
Customer Relations
OHM Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2016 via mobile

I spent 2 nights in Astoria with my friends. We wanted to book wellness weekend in hotel Bristol but since Bristol was full, we slept and ate in Aristos, and used Bristol's spa. Aristos is a beautiful hotel, very clean, staff is very attentive and nice, food is excellent. I highly recommend it.

Date of stay: October 2016
Trip type: Travelled with friends
Thank Jelena K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationsOHM, Customer Relations at Hotel Astoria, responded to this reviewResponded 2 November 2016

Dear Jelena K,

thank You for taking the time to provide us with your review and for allowing us to host You during your stay. It is so rewarding to read such a fabulous review! We could not be more proud! We invest a lot of effort in creating a superior service and environment for our dear guests and it is nice to hear when that effort is recognized! We wish You all the best and look forward to hosting You again!

Kind regards,
Mia
Customer Relations
OHM Group

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Reviewed 7 October 2016 via mobile

I absolutely liked it, even we didn't have the view of the sea. Each day we went to the paid beach and spent all the time there.
Breakfasts were very nice and with a big variation of choice (also good for vegetarians).

Date of stay: September 2016
Trip type: Travelled as a couple
Thank galialand
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationsOHM, Customer Relations at Hotel Astoria, responded to this reviewResponded 11 October 2016

Dear Galya M,

thank You for taking the time to provide us with your review and for allowing us to host You during your stay. It is so rewarding to read such a fabulous review! We could not be more proud! We invest a lot of effort in creating a superior service and environment for our dear guests and it is nice to hear when that effort is recognized! We wish You all the best and look forward to hosting You again!

Kind regards,
Mia
Customer Relations
OHM Group

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Reviewed 29 September 2016 via mobile

We stayed here for two nights whilst visiting Opatija. The hotel itself is located close to the sea front and a short walk from the centre of town. The rooms were clean and well presented. We had a lovely little balcony and a sea view. The hotel has small touches of detail throughout and is well kept. We had dinner at the hotel one night, the staff were very attentive and there was a good selection of food available. Breakfast was included with the stay and there was a great selection of food on offer, with a juice making machine available for guests to use to make their own juices with the fruits provided, another nice touch.

Date of stay: September 2016
Trip type: Travelled as a couple
Thank AndyPJ11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationsOHM, Customer Relations at Hotel Astoria, responded to this reviewResponded 30 September 2016

Dear AndyPJ11,

thank You for taking the time to provide us with your review and for allowing us to host You during your stay. It is so rewarding to read such a fabulous review! We could not be more proud! It is great to know that You enjoyed the location, accommodation, food and the entire service. We invest a lot of effort in creating a superior service and environment for our dear guests and it is nice to hear when that effort is recognized! We are especially proud of You experiencing us as an amazing hotel with a friendly and warm atmosphere - that is our ultimate goal and we are so happy for accomplishing it! We wish You all the best and look forward to hosting You again!

Kind regards,
Mia
Customer Relations
OHM Group

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Reviewed 19 September 2016 via mobile

Arrived very late at the hotel on a Bussiness trip. There was no parking available they only have few spots and I parked on the street and next morning found a fine on the window of my car for 25 euro.
Check in was easy and fast the girl was pleasant and spoke English. I booked a deluxe room but it was really small but clean . Furniture is not that new so may need some renovating. Had some sea view but not really great,
Breakfast was very good and lot of variety with a nice terrace outside
There is a beach about 200 meters from hotel which is n front of the other hotels but has no sand only cement so different than ROMANIA for example where you have 100 meter wide sand beach everywhere on the coast

Date of stay: September 2016
Trip type: Travelled on business
Thank lebada
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomerRelationsOHM, Customer Relations at Hotel Astoria, responded to this reviewResponded 20 September 2016

Dear lebada,

thank You for taking the time to provide us with your review and for allowing us to host You during your stay. We invest a lot of effort in creating a superior service and environment for our dear guests and it is nice to hear when that effort is recognized! We wish You all the best and look forward to hosting You again!

Kind regards,
Mia
Customer Relations
OHM Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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