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“Loved the feel of this place” 4 of 5 bubbles
Review of Casa Opuntia Galapagos

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Casa Opuntia Galapagos
Truckee, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Loved the feel of this place”
4 of 5 bubbles Reviewed 28 June 2012

The hotel is right on the new waterfront, and our family loved it. I agree not the fanciest, but really why are you here? To see the amazing birds, wildlife, ocean, and the sense of place. The staff was helpful, professional, friendly and willing to share their slice of heaven. We were booked through Adventure Life Tours (Missoula, Montana). Our guide Juan Duran was great, a real gem and worth asking for

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Wahnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerService C, Customer Service at Casa Opuntia Galapagos, responded to this review, 24 July 2012
Dear Wahnie,
Thank you for taking the time to provide a review for our Casa Opuntia! We are very happy to hear that your expectations were fulfilled during your trip and overall that you enjoyed the charm of our team and the breath taking atmosphere of the Enchanted Islands. We will share your kind words with everyone involved in the operation of your program, especially Juan Fernando.
We do hope we get an opportunity to welcome you back to our “slice of heaven”!
Warm Regards,
Customer Service
Hotel Casa Opuntia
San Cristobal – Galapagos Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

172 reviews from our community

Traveller rating
    51
    69
    31
    12
    9
See reviews for
33
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sacramento, California
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 25 June 2012

We were booked at Casa Opuntia with an REI tour of the Galapagos. Older property, but incredibly clean.
Staff very friendly, very helpful.
Right on the ocean.
Food to die for - Jackie cooks in what I would consider a camp style kitchen - completely outdoors under an awning with sides. But what comes out of that kitchen is amazing. We ate both breakfast and dinners there - more than enough food.
We had one of the ocean view rooms - hammocks on the balcony overlooking the ocean.
Only issue we had was that the windows are single pane, and the back side of the room (the one facing the pool), also faced the center of town. And that town does like to party - all night. Therefore, you get a bit of noise from the town.
However, the second night, there was no partying, so slept incredibly well.

Room Tip: ask for the ocean side, but lower room. you get the view, but not the noise.
See more room tips
  • Stayed June 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank travel14599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerService C, Customer Service at Casa Opuntia Galapagos, responded to this review, 18 July 2012
Dear Travel14599,
Thank you for taking the time to write your comments! We are delighted to hear that you have enjoyed your stay at Casa Opuntia. We are certain that our team is very passionated for what they do offering a great service!
All our guest’s feedbacks are important for us, so please be sure we are taking into consideration every word left here in order to improve our service.
Again thanks for visiting us and looking forward your have you again as a guest in the Enchanted Islands
Warm Wishes,
Customer Service
Hotel Casa Opuntia
San Cristobal – Galapagos Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 12 June 2012

This hotel gets the job done. It will not be the fanciest place you have ever stayed, but given what is available in the area, it is pretty good. Our room was a little tired. The decor was nothing special, and the bathroom needed a serious update. The beds were comfy though, and we had a beautiful view of the water, and a hammock on our balcony. Hot water in the shower was hit or miss. We chose to embrace the little problems, and really enjoyed the great location of this hotel. The food is out of this world, and the woman who cooks in the tiny kitchen out back does a truly amazing job. Her ceviche was to die for, and we truly loved her cooking. There is a pool in the back which was in need of some cleaning, but we used it anyhow. The location of this hotel cannot be beat, and the staff are very friendly. Keep your expectations in check, and you can have a nice time at this small hotel.

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Meghan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerService C, Customer Service at Casa Opuntia Galapagos, responded to this review, 18 July 2012
Dear MegKMan,
Thanks for your kind words, please be sure we will send your complements to our kitchen staff. We are proud to say that we have a strong and valuable team that has a passion for what they are doing and overall they enjoy their work.
We are truly happy to hear that you enjoyed your time with us and we will take your recommendations seriously in order to offer a better service for future guests. Casa Opuntia is a Tourist Superior Hotel that offers all the services under this category. We very much appreciate your comments and we hope to have you back in a very close future!
Warm Regards,
Customer Service
Hotel Casa Opuntia
San Cristobal – Galapagos Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 5 June 2012

We spent 4 nights in this hotel before starting a dive cruise. The hotel is very nicely located on the waterfront and sitting outside is very nice. We had asked for a room with sea view and were told that they were all booked out. Our room facing the run down pool area was dark and shabby. And the best of all: there were rooms with sea view available. There was one group coming for an overnight stop during our stay and the hotel was booked out for 1 night. That´s probably why we could not get a sea-view room for 4 nights - strange policy.
Anyhow our room was not worth the money we paid for, the mattresses old and uncomfortable.
Plus: the kitchen is an outside kitchen close to the pool area - that means the night is over at 6.00 am.
So if you want to stay here make sure you get a room facing the waterfront.
The breakfast was ok and the staff friendly and helpful.

  • Stayed May 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank sommervogel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Customer Service at Casa Opuntia Galapagos, responded to this review, 13 July 2012
Dear Sommervogel,
Thank you for your candid comments! As a matter of fact we were actually full for the dates you stayed with us. We have groups that have booked months in advance and we have confirmed all waterfront rooms far before we received your reservation, that is why we were not able to provide this kind of room to you. When possible we do offer upgrades to our guests, but very unfortunately in this case it was not possible.
We will consider your observation about mattress and our Quality Supervisor will check them, if they have to be changed we will do it in order to offer a better service to our future guest.
Thanks again for you words and we expect your return to the Galapagos Islands!
Kind Regards,
Customer Service
Hotel Casa Opuntia
San Cristobal – Galapagos Islands
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 3 May 2012

One of the major pluses of this hotel is that it is just a few steps from the top of the pier, so no long journeys on arrival. One of the setbacks is that there's a lot of steps to lug your bags up... so be prepared! The hotel is clean and seems to have a front part overlooking the sea and an addition to the rear. When we arrived they hadn't received our booking, but this may have been due to the booking agent in Quito. Luckily they still had a room, unluckily it wasn't the pool view room we had booked!

Happy not to be sleeping on the street we were show to a room in the rear part of the hotel. It is contained in a villa-type building and our room faced the back. While the room was clean and of a good size it was basic but perfectly good for our needs. The view was rubbish... literally looking out into a field strewn with bits of junk... perhaps they should have a word with the neighbours. There was also a bit of noise from passing traffic on the road to the rear of the hotel and from barking dogs but this died down quickly and we got a good night's sleep.

The hotel manager was helpful and friendly and always ready to answer our questions, book boat transfers and give advice. Breakfast was very good with plenty on offer and of good quality. The view from the breakfast table was out over the bay... a nice start to the day! We did not dine here for dinner as the menu is largely seafood and that wasn't out thing so we ate in town.

So overall a nice place to stay with helpful staff.

Room Tip: The rooms at the back have no view at all so try and book a room that overlooks the bay.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerService C, Customer Service at Casa Opuntia Galapagos, responded to this review, 9 May 2012
Dear Dave W,
Thank you for taking the time to leave your feedback! We are really glad to hear you enjoyed your stay with us and furthermore that you found our staff friendly and always ready to assist you. We are very proud of our team!
Please apologize the mishap at your arrival, we recently started to use a new reservations system and apparently there was a problem updating the information due to slow internet connection in the Galapagos islands. We take our guest comments seriously, so we are making improvements in our reservation system and internet connection to prevent this to happen again.
We offer 3 room types: Ocean Front, Pool Front and Interior rooms, you were assigned in one Interior room, you are right about them, even though they meet all our service standards, unfortunately they do not have a view. We have talked several times with the owner of property next door that you have mentioned, asking him to keep the lot nice and clean; we will talk to him once more and hope for some actions this time, unfortunately this is something out of our hands as it is a private property.
We appreciate your comments and we hope you may one day return to the Enchanted Islands!
Customer Service
Hotel Casa Opuntia
San Cristobal – Galapagos Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 30 April 2012

One of the best options the town has to offer but don't expect ultra luxurious. It was clean but the rooms need some repair work. The ceilings had water stains, the bathroom is really small and I showered with my flip flops on. The pillows also seemed old. But the view from the room and the hammock outside the room was great.

But the service was amazing and we enjoyed all the staff who went out of their way to help us. Our tour guide was MIA and they lent us their cellphone to call. In the morning when our ride didn't show they called a cab for us. They were a constant wealth of knowledge and had great restaurant recommendations. Breakfast in the morning is not buffet but served course by course which was a nice change.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lenahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerService C, Customer Service at Casa Opuntia Galapagos, responded to this review, 3 May 2012
Dear Lenahl,
Thank you for your feedback and candid review! At Casa Opuntia we do our best to make our guests feel like home. We are very glad to hear you enjoyed our service and were pleased with our staff. Our professional personnel are always ready to help and solve any situation in order to guarantee a pleasant stay. We would like to point out that Casa Opuntia is a Tourist Superior Hotel, it is not offered as a luxury hotel as there are not such hotels available in San Cristobal Island. We certainly try to clarify this during the sales process so our guests wouldn’t have false expectations. We are truly aware about the repair work that needs to be done at the hotel; we apply a constant maintenance process; however this year’s heavy rainy season at the Galapagos Islands slowed our efforts to keep the place spotless. We will take into considerations your comments about the bathroom and will evaluate some possible improvements in this area. Our housekeeper and the Quality Supervisor are reviewing your recommendation about the pillows and will replace the ones that are not comfortable enough. Thanks again for your kind words and we hope to welcome you again in our Casa “Home”.
Customer Service
Hotel Casa Opuntia
San Cristobal – Galapagos Islands.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 11 April 2012

I definitely recommend staying at Casa Opuntia. The rooms are perfectly fine, the staff are very friendly and the service is great. No it's not fancy but I don't think anything in Puerto Baquerizo is. The rooms were clean, the pool was very nice, there were always cold drinks available and the wi-fi worked. That's a good hotel in the Galapagos!

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank suetee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerService C, Customer Service at Casa Opuntia Galapagos, responded to this review, 16 April 2012
Dear Suetee,
Thank you for your comments! We highly appreciate your kind words towards our staff and our service. Along this year we have done some improvements in different areas and we are happy that this is producing positive impacts on our guests. San Cristobal is a place where tourism is still developing and we hope that with time it would keep the atmosphere of a small town mixed with the mystic nature that surrounds this gorgeous island. We would love to have you again as our guest in our enchanted islands!
Have a great day!
Customer Service
Hotel Casa Opuntia
San Cristobal – Galapagos Islands.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Opuntia Galapagos

Property: Casa Opuntia Galapagos
Address: Charles Darwin S/N | Playa de Oro, Puerto Baquerizo Moreno 179217, Ecuador
Region: Ecuador > Galapagos Islands > San Cristobal > Puerto Baquerizo Moreno
Amenities:
Bar / Lounge Free Breakfast Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Puerto Baquerizo Moreno
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Casa Opuntia Galapagos 3*
Number of rooms: 13
Official Description (provided by the hotel):
The legendary Casa Opuntia is our landmark hotel in San Cristobal Island. We offer 13 comfort class rooms, some with ocean front balconies, as well as a common seating and lounging area overlooking the boardwalk. You are only a few meters away from Playa de Oro Beach and from the small, lazy port town of Puerto Baquerizo Moreno. Take a refreshing dip in our small, fresh-water swimming pool while you enjoy a cocktail before sunset. ... more   less 
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Also Known As:
Casa Opuntia Galapagos Hotel Puerto Baquerizo Moreno
Casa Opuntia Galapagos Galapagos Islands/San Cristobal

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