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All reviews casa del lago unique atmosphere large room charming hotel great hosts place to stay hotel room quiet street elena suite kitchenette laguna island galapagos las puerto eco
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Reviewed 21 September 2013

We went to this restaurant for breakfast one morning on a friend's recommendation, and it was a terrible mistake. The place is cute and the food itself was decent, but our waitress was atrocious! I don't know if she had some sort of memory loss problem, or it if was her first day on the job, or maybe she didn't feel like dealing with customers so early in the morning, but she was a complete disaster. To start off, she got our drink orders all wrong (we ordered juice--pretty simple). Then my husband asked if it was possible to replace the veggie omelet with a ham and cheese omelet, and she looked completely confused, then said it was possible, then 15 minutes later brought out a boiled egg for each of us with no explanation. We thought it was a part of the meal that had not been listed on the menu, so we didn't ask questions until about 20 minutes later, when I asked the waitress if she was going to bring our omelets. She gave a look like we had just asked her to bring her firstborn on a plate with some ketchup, then said that they didn't have any ham so she thought we didn't want omelets. Like I said, the cook was fine (came out to review the order with us), and the owner/manager stopped by to say hi, but this waitress was the worst. And we speak fluent Spanish, so language was not a problem (at least on our end....). Save your money.

Date of stay: September 2013
  • Trip type: Travelled as a couple
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Thank traveler2584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena A, Propietario at Casalago Galapagos, responded to this reviewResponded 25 September 2013
Google Translation

Estimados Huespedes
En este momento me encuentro fuera de mi Pais y de mi negocio , he leído su comentario y me apena mucho la experiencia que han tenido con el servicio de la Cafetería , por lo cual pido disculpas no está por demás hacerles saber que la Camarera tiene muy poco tiempo trabanjando con nosotros y que no llegó a concluír su tiempo de prueba porque está ya despedida . Muchas gracias por su comentario , pues esto nos ayuda a crecer tanto a los empleados comoa los Propietarios.
Elena Albarado
Propietaqria

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Reviewed 21 August 2013 via mobile

Ms. Elena Albarado is an artist singer and architect of this fine boutique hotel. She spent two years hand building the guest house herself. The four apartment suites are spacious and include kitchenettes with a mini fridge and small appliances. A comfortable stay for a night or as long as you like. This quiet hotel is a few blocks from the main strip only steps away from a turquoise lagoon. The relaxed style and cozy amenities make this value lodge the best find in the Galapagos!

Date of stay: August 2013
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Thank Rebeccajcarlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena A, Propietario at Casalago Galapagos, responded to this reviewResponded 24 August 2013

Many thanks Rebecca for your comment

I am very happy too that you enjoy not only my place , but also my music , y hope you had a great return to home ... Any other questions or help about Galápagos you know now how to find me.
My regarts
Elena

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Reviewed 30 July 2013

We stayed there for three nights in July 2013. It's a lovely place with nice atmosphere but since it's located next to a street with relatively busy traffic gets slightly noisy at times. Wifi works but the connection is just awful. Nevertheless we enjoyed our stay and would recommend it. And the morning coffee is just superb!

Date of stay: July 2013
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Thank Mataforgana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena A, Propietario at Casalago Galapagos, responded to this reviewResponded 24 August 2013
Google Translation

Agradecemos su comentario.
Para nosotros fue también un placer tenerlos en nuestro sitio y compartir aunque sea un período corto . Esperamos hayan llegado a su destino sin ningún problema y que Galápagos haya llenado también sus expectativas.
Saludos
Elena

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Reviewed 26 July 2013

I stay in CASA DEL LAGO for 4 days. It´s a really nice lodge, and good location, near de ninfas lake and tortuga bay. The rooms are confortable and they are served very nice breakfast.
Elena, help me a lot with differents tours and she give to me very nice recomendations. I am very grateful for everything.
I highly recommend this place to stay for a great holiday. Rodrigo.

Date of stay: July 2013
  • Trip type: Travelled solo
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1  Thank RodriGo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena A, Propietario at Casalago Galapagos, responded to this reviewResponded 24 August 2013
Google Translation

Muchas gracias Rodrigo por su comentario

Para nosotros fue también un gusto tenerlo en nuestro sitio y saber que Casa del Lago llenó sus expectativas . Esperamos poder servir de la misma manera a todos sus recomendados.

Que haya tenido un feliz retorno
Saludos
Elena

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Reviewed 22 July 2013

We spent four pleasant nights at this b&b. Great location and comfortable rooms. Elena, manager, welcomed us very well and helped us to orient ourselves in the complicated logistics of galapagos excursions. We were fine and if we return to puerto ayora will return to the casa del lago.
Marco

Date of stay: July 2013
Trip type: Travelled as a couple
Thank w4lls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena A, Propietario at Casalago Galapagos, responded to this reviewResponded 24 July 2013

Hi Marco

Thank you very much for your opinion .
It was a pleasure for me to have you here in my place and to help you too. I hope you had a great time in this paradise . If is not you the next time , probably can be your friends or family , they will be also very wellcome.
My regards
Elena

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