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“worst hotel experience, cheap and nasty!”
Review of Hotel Salinas

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Hotel Salinas
Ranked #48 of 54 Puerto Ayora B&B and Inns
Perth, Australia
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“worst hotel experience, cheap and nasty!”
Reviewed 11 July 2014

The only thing going for this hotel is its location, the cafe next door 'Ramy Subs' and the $15usd pp p/n. Otherwise it is totally a shamble. The owner never even got off the phone when I wanted to check in, nor managed a smile the whole time we were there. Then on check out they tried to over charge us for the room saying that because we got hot water we needed to pay an extra $5 pp, p/n plus tax. I always spoke spanish as much as I could but the second I had to use english due to my minimal vocab, they said no english and didn't try. I got electrocuted the first night and not just a light shock and the man made fun of me for it and offered no help.
Then they had an argument with us as we wanted a towel that should have been provided as part of room service. The wifi doesn't work and you get yelled at for asking for help with it, the list goes on.

Stay here if all you care about is a clean room and the price tag but don't stay here if you want customer service or to be treated like a person. I feel sorry for them as they obviously don't want to be there or care about customer service. It's a shame as it has a lot going for it.

Room Tip: be careful of the trap with being quoted $15 a night, given a higher room with hot water and then on...
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  • Stayed July 2014, travelled with friends
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    • Cleanliness
    • Service
Helpful?
1 Thank Jadegrub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
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  • English first
  • French first
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  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Tonbridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014

Clean rooms, hot water, uncomfortable beds. Hotel owners unfortunately have a problem with people in that they don't appear to like or want to help or even great their customers. Quoted one price and tried to charge more. I think they would be happier retired or in another profession which does not involve the human race. Its a shame as it could be a lovely hotel. My advice you need to be made of strong stuff and don't take their rejection personally.

Room Tip: stay in another hotel
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  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank jan_kav54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Tirana, Albania
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 June 2014

I stayed at the Hotel Salinas for one night. They charged me 38 US Dollars even without breakfast included. The room is small, no air-condition. The stuff there don't speak English and are very rude. The receptionist looks so blue and she never smiles. The only advantage is that the hotel is within a walking distance from the pier where speedboats head to other islands.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yvanlu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 January 2014 via mobile

This hotel is most definitely in need of owners who care for their guests, who want to be in the hospitality sector and who have a clue about how to treat people.

It is scandalous they are still renting rooms as there are so many other options in Puerto Ayora that will welcome you and give you the experience of the Galapagos you dream of.

Do not let one family and their terrible terrible hotel ruin what is the magical experience of the Galapagos.

Just find somewhere different.

Stayed April 2013, travelled as a couple
Helpful?
3 Thank Hulk S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 January 2014

Ok the hotel is well located (5 min of port)...That's all !
The staff is rude, dishonest and completely incompetent. Breakfast (when they want to serve it) is disgusting, rooms are poor.
It's not even cheap compared to others hotels around.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mkeromen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 5 December 2013

This place is disgusting. It is completely overpriced The owners are rude and nasty. The old man with the mustache has poor hygiene and is arrogant and vindictive. The breakfast is appaling and consists of a single slice of bread and some jam. The rooms are poor with no electricity sockets and very poor security with wire netting windows. They are small box sized rooms. The only reason this place stays in business is the location.

I sincerely hope this unpleasant business fails and that the owners suffer the indignity they subject their poor customers to. I can even tell that the only positive reviews here conveniently are in spanish 'I wonder who wrote them?'.

Come here if you want to die a horrible death in your own spit and blood and have a white mustachioed man and his wife pick at the bones for traces of money before serving it for breakfast.

Shame on them.

Room Tip: If the place is on fire, choose the room which is surrounded by flames to ensure a quick death and s...
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  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Snorkles214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 October 2013

You don't want to stay here unless you have to. We made the mistake of arriving in Puerto Ayora and not checking TripAdvisor about options. If you stay here, expect to hear LOUD party music throughout the night. The walls will not help you. The beds are terrible and worse than you would expect for a cheap place. The shower is also terrible and there's no hot water. The only redeeming quality of this place is it does serve a fairly basic but decent breakfast. Yes, I know it is super cheap, but you can do much much MUCH better for a few dollars more.

Look elsewhere...

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gerry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Salinas

Property: Hotel Salinas
Address: Calle Islas Plaza | Thomas de Berlanga, Puerto Ayora 200350, Ecuador
Region: Ecuador > Galapagos Islands > Santa Cruz > Puerto Ayora
Hotel Style:
Ranked #48 of 54 B&Bs / Inns in Puerto Ayora
Price Range (Based on Average Rates): £
Number of rooms: 22
Also Known As:
Hotel Salinas Galapagos Islands/Puerto Ayora, Santa Cruz

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