The only thing going for this hotel is its location, the cafe next door 'Ramy Subs' and the $15usd pp p/n. Otherwise it is totally a shamble. The owner never even got off the phone when I wanted to check in, nor managed a smile the whole time we were there. Then on check out they tried to over charge us for the room saying that because we got hot water we needed to pay an extra $5 pp, p/n plus tax. I always spoke spanish as much as I could but the second I had to use english due to my minimal vocab, they said no english and didn't try. I got electrocuted the first night and not just a light shock and the man made fun of me for it and offered no help.
Then they had an argument with us as we wanted a towel that should have been provided as part of room service. The wifi doesn't work and you get yelled at for asking for help with it, the list goes on.
Stay here if all you care about is a clean room and the price tag but don't stay here if you want customer service or to be treated like a person. I feel sorry for them as they obviously don't want to be there or care about customer service. It's a shame as it has a lot going for it.
- Also Known As:
- Hotel Salinas Galapagos Islands/Puerto Ayora, Santa Cruz