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Hotel Santa Fe
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Reviews (82)
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All reviewslarge fridgetortuga bayminute walkgreat locationfamily roomthe main streetac worksin townboutique hotelthe ownersmall poolwould definitely stay here againyogurtrooms are cleangalapagos islandsday tripbyron
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33 - 38 of 82 reviews
Reviewed 19 February 2014 via mobile

We enjoyed this hotel because the room was a nice size, the bathroom was clean/big enough, and the staff was as helpful as possible (although none speak any English). Our only complaint was the 22% added to our final bill. 12% was the "service charge" (not sure what that means) and 10% was tax. It made our room a little more expensive than we thought it was worth. There's a pool but it's TINY.

  • Stayed: February 2014
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1  Thank Ruth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Elena A, Owner at Hotel Santa Fe, responded to this reviewResponded 20 February 2014

Dear Ruth,
I write you to explain you a little bit more about the added values to your total. Well VAT or government tax is 12% of the total, as you know that is a value that you cannot omit. And the service charge (10%) it is also a fee that the government made us to include, this fee goes at the end of each year to all of our employers, and this fee can only be apply by first category hotels, restaurants and other places. Hope you understand, but since your booking was through Booking.com the 12% VAT and 10% Service is posted and shown as excluded. I apologize for this bad time. Hope you understand.
Also I thank you for your review, we always are trying to be better everyday for you.
Feel Galapagos!

Sincerely,
Maria Elena Ajoy
COO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

The hotel is small and quiet. It is run by the family that lives there. The only negative would be the breakfast could be varied slightly. We were there for a week so we chose to go out toward the end of our stay. Other than that, it had decent internet for the area, (nowhere has great internet) The rooms are cleaned daily to perfection! If you need anything, Maria will do her best to assist! Loved it!

  • Stayed: December 2013, travelled with family
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Review collected in partnership with this hotel
Thank dburkhardt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014

Well located a little way from the port. Clean and nice but not exceptional. Felt a little overpriced. Water and AC stopped working during the night, which was bothersome, although we received a 20% discount, after asking for it :-(. Breakfast was below average.

  • Stayed: January 2014, travelled as a couple
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Thank BarnabyJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

This hotel is probably not designed for the typical tourist, but perhaps for local business in the town of Puerto Ayora on the Island of Santa Cruz, Galapagos, Ecuador. It is very clean, run by what appeared to be a family and located just a couple of blocks uphill from the main tourist center in town.

While visiting Puerto Ayora, we needed to find a good internet connection. We asked this hotel if we could use theirs, and they graciously allowed us to do so. While inside, they showed us some rooms in the hope we would stay. (We were on a cruise, so we didn't need the room.) They asked for $3 per person for the room with four beds. (no, that is not a typo.) The rooms were very plain and light and clean. Hardly a word of English is spoken there, but everyone was very friendly and kind.

If you are looking for a simple, inexpensive, clean place to sleep without much by way of services, this hotel might fit the bill for you. Nice people, clean facilities, great internet connection.

  • Stayed: October 2013, travelled with family
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Thank David2064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

First off I arranged my stay directly through their website which is very professional. There is a chat feature in which Byron( I believe is the owners son) walked me through everything including transfers. Dont overlook how important transfers are. you need to catch a bus, a ferry and then a taxi which can be overwhelming when you arrive. Sante fe's transfer guide was there waiting with my name and basically completely took care of me all the way to the hotel. The hotel is so charming as is the owner who greeted me on arrival. I chose to stay in a suite which was HUGE. It had a large fridge, microwave, oven, all utensils etc. Basically a condo.The bedroom had a King size bed and there was also a single bed in the room.The room was spotless it had, lcd tv a large newer air conditioning , nice firm bed. All one could ask for, The bathroom also was nice, it had a hair dryer and HOT water all the time. On the grounds there was a small pool and next to my room there was a large patio on the the third level. Breakfast was included. It was delicious. Every morning fresh fruits, yogurts, bread, cereals, eggs. You were treated very well here not as if you were a number. The location was perfect.nice and quiet yet 3 blocks away and you were on Charles Darwin Av. And if you go the opposite way down the street You MUST go to Tortuga Bay. The beach there is breath taking.The owners actually cared and went out of their way to do whatever they could to make your stay the best. To some it up in one word PRIDE comes to mind. They honestly Care about you and it shows in everything they do. I cant wait to go back.

Room Tip: Get a suite if you can afford a few more dollars. It is nice to have a fridge and some space to just spread out a bit.
  • Stayed: August 2013, travelled solo
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4  Thank HalcyonBlazer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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