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“They don't seem to know the word 'TRUST'.”

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Galapagos Dreams Hostal
Ranked #12 of 57 Puerto Ayora B&B and Inns
Certificate of Excellence
Reviewed 20 January 2013

Ok, stay was not much of a problem. Air con at this price IS good. But there was a consistent smell on the sheets and pillows which was not taken care of. Not to mention calling high prices when we ask about other rooms or tours. He also offered to change our flight and three days later he said(or, lied) that he has been to the office three times but it was so busy. He could have said 'Sorry I was busy, forgot' but he didn't. The real problem:do they KNOW how to keep a PROMISE? We booked two doubles before going to Isabela for three days and when we come back they show us a quadruple room! We've had these things too many times and complained, saying if we do not get two doubles we will move out. There was no owner at that time(and did not come back soon), only the 'employees' who did not give us a single apology. Rather, they just said over and over 'There isn't any doubles', did not listen to our complaints, just stared at their work doing nothing to solve the problem. No doubles?! Hello, we BOOKED it, the owner said OK, we even made a confirm call!! Finally they just went like, 'find another hotel'. Thanks to them we searched for another hotel all around town, walking in the sun. This really made us angry and hot. Do they really know how to keep a promise?!

Stayed: January 2013, travelled with family
1  Thank Unyeondong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 - 73 of 139 reviews

Reviewed 14 January 2013

We had a funny stay- we had 8 people, but were at first told that we were staying in a room with 4 beds, in which they would add 4 more on the floor. Once we asked, they just gave us 2 rooms. There is a useable kitchen, which we were told was only available in the evenings, and cost $5 to use. We did use it, but never ended up paying the fee. The rooms were okay, but we all got electrocuted by the shower when we turned the water on and off.

Room Tip: Ask to see the shower first-if the handle looks dodgy, it will probably electrocute you!
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  • Stayed: December 2012, travelled with friends
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1  Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2013

We stayed for 3 nights in December and had a couple of rooms. Location is a bit back from the beach front but walkable.

Rooms were basic but fine although we had niggles like a bathroom that flooded, we initially thought it was the toilet but it turned out the shower surround slopes outwards, wet socks, lovely. A light bulb was also out in the other bathroom and not fixed promptly.

On checkout they tried to charge us breakfast on top, a lot extra for what was obviously something always included (served with zero passion, brown scrambled eggs, cheap margarine etc.). Not something you would knowingly pay extra for! We ended up paying a token amount after standing our ground.

We booked a North Seymour tour with Galapagos Dreams and paid upfront with cash but it was a disaster and waste of time as we got all the way to the harbour at the top of the island and then discovered that the coast guard were not allowing the boat to sail due to some irregularity/falling out with the captain. We waited there for ages before coming back. Frustrating with little explanation. When I initially asked for our money back I was told I had to wait, they weren't happy but I got it.after sitting in reception a while (an upset customer is not conducive to selling to others!).

Luckily with 6 weeks in the Galapagos we had seen a lot but others on the trip were on much more limited time.

  • Stayed: December 2012, travelled with family
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1  Thank SmallBizOwner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago
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  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Bruno T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago
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  • Stayed: July 2017, travelled as a couple
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    • Rooms
    • Service
Thank Lorena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Service
Thank Luigi C
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Reviewed 6 October 2017 via mobile
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Stayed: October 2017, travelled as a couple
Thank Rune87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galapagos Dream... H, Gerente at Galapagos Dreams Hostal, responded to this reviewResponded 10 October 2017

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Additional Information about Galapagos Dreams Hostal

Address: Av. Cucuve y Floreana | Junto a tienda deportiva EL Campeon, Puerto Ayora 200350, Ecuador
Region: Ecuador > Galapagos Islands > Santa Cruz > Puerto Ayora
Amenities:
Free Breakfast Airport Transportation
Hotel Style:
Ranked #12 of 57 B&Bs / Inns in Puerto Ayora
Price Range: £43 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Galapagos Dreams Hostal 2.5*
Number of rooms: 15
Official Description (provided by the hotel):
Location Located in the heart of Puerto Ayora, this hostal is within a 15-minute walk of Galapagos National Park and Charles Darwin Research Station. Tortuga Bay Beach is 2.1 mi (3.4 km) away. Property Features This hostal features tour/ticket assistance, multilingual staff, and free breakfast. WiFi in public areas is free. Room Amenities All 15 rooms offer free WiFi, coffee makers, and cable TV. ... more   less 
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Also Known As:
Galapagos Dreams Hostal Galapagos Islands/Puerto Ayora, Santa Cruz

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