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“Wonderful hotel with excellent service!” 5 of 5 bubbles
Review of Finch Bay Eco Hotel

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Finch Bay Eco Hotel
Ranked #2 of 20 Hotels in Puerto Ayora
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful hotel with excellent service!”
5 of 5 bubbles Reviewed 2 August 2014

We stayed for 10 days at this beautiful hotel. We found the service to be exceptional and all the staff were very responsive to any needs. If we could give six stars we would. Carlos was an absolute gem! Within an evening he knew all our names and took such exceptional care of us. My son was feeling ill one evening, overtired and motion sick. Carlos noticed and immediately set about making him a special ginger tea to make him feel better! It worked like a charm. Also after discovering I had forgotten my toothbrush on arrival I enquired at the desk if they had any. They right away arranged for the "panga" or water taxi driver to get me one from town and had it waiting at the desk by the time we finished dinner.
The food was fantastic, a feast for the eyes as well as the stomach. We very much enjoyed tasting the gourmet and Ecuadorian specialties. The breakfast buffet had a great variety of tasty dishes and they were refilled quite speedily.
The setting is quiet and beautiful and we enjoyed watching the variety of birds that came to visit the pool. We loved to see the sea lion that came to rest on the beach at the hotel one morning as well.
During the daily short walk to the water taxi dock we always saw marine iguanas, lava lizards and lots of birds. The hotel had their own water taxi and we never had to wait more than a few minutes for the short ride to town.
We did all our tours through the hotel and without exception they were well planned and we were well looked after. Our guides Valentin, and Soto were a wealth of knowledge, very patient and we were definitely given lots of time to take photos and ask questions. Having a guide meet us as we arrived was also a great help to guide us through the arrival process.
We stayed in the ocean view rooms and found them to be spacious, well-appointed, and very clean. The hotel provided us with fresh drinking water daily in our rooms and also refillable water bottles to take on our tours. Very helpful!
We were sad to leave and would go back to this hotel again in a heart beat if possible.

Room Tip: Loved the ocean view rooms. The hammock provided was a treat. The rooms were very large and loved wa...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Robert-Carolyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier B, Gerente at Finch Bay Eco Hotel, responded to this review, 4 August 2014
Dear Guests,

Thank you very much for your review. it was a pleasure to meet you and we miss you already, we are delighted to know you had a nice stay at Finch Bay Hotel.
It is always sad to leave such a wonderful and unique place like the Galapagos Islands but i am sure you have many beautiful memories in your heart, they are yours forever so in some way you have the islands and its beauty with you wherever you are.

Warm regards
Xavier Burbano de Lara T.


.
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807 reviews from our community

Traveller rating
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    159
    37
    7
    8
See reviews for
231
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
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English first
Oslo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 August 2014

I have been to Galapagos three times and always stayed at finch bay Eco hotel. The hotel has a wonderful location with the beach, where you can meet sealions and other animals, less than a minute from your room. The food is excellent and the staff is very helpful. The dailytrips they are offering is fun, exciting and interesting. The guides are professional and enthusiastic!
I have also travelled around in Galapagos, stayed som other places, it's nice.. But it's always good to come back "home" to finch bay after som days at other hotels.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FridaMOO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier B, Gerente at Finch Bay Eco Hotel, responded to this review, 4 August 2014
Dear Guest,

Thank you so much for your review. I get very happy everytime i know you are coming back and for all of us it has been wonderful to see you growing, we met you when you were a little girl and now you are a beautiful young woman and person, you are part of the Finch Bay Family indeed. Please say hi to your parents and friends. i look forward to see you again and again.

Love
Xavier Burbano de Lara T.
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Poway, California
Level Contributor
122 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

This is a nice place to stay for two or three nights before boarding a cruise ship. The rooms are comfortable, the meals are tasty, the staff is helpful, and the setting is a scenic cove. The hotel offers a shuttle to Puerto Ayora, but the town has little charm. However, there are two fun hikes: to Las Grietas, a swimming hole with crystalline clear water in a small canyon; and, to Tortuga Bay, a gorgeous stretch of white sand favored by marine iguanas and sea birds.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RandSand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier B, Gerente at Finch Bay Eco Hotel, responded to this review, 7 August 2014
Dear Guest,

Thank you very much for your review, we love it!
I am agree with you, the Finch Bay Hotel is a nice place to stay before boarding a cruise ship, but it is the perfect place to stay after a cruise ship, it is a place where you can rest and relax, it is a place where you can re-make your trip with your mind, write about it, feel it again, think about the beauty of the islands and keep exploring them going to places like Las Grietas or Tortuga Bay, Garrapatero Beach, kayak rides, etc.

Best regards,

Xavier Burbano de Lara T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bowie, Maryland
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

Stayed here for 3 days including 2 nights before exploring Galapagos Islands on the Yacht Isabela II for a number of days. This hotel was great. The food selections prepared daily were quite good especially in the morning and at dinner. The room was comfortable and a good nights rest enjoyed. The facilities were noticeably clean and in very welcoming order. All of the staff we met did an extraordinary job at making our stay comfortable and enjoyable. Thanks to Carlos in particular as he watched over our travel group of 16 people. We did some hiking about and were even able to attend via water taxi the local Sunday Mass. Glorious experience!

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChasP165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier B, Gerente at Finch Bay Eco Hotel, responded to this review, 7 August 2014
Dear Guest,

Thank you very much for your review and feedback, we love to know you had a nice stay at Finch Bay Hotel before your tour aboard the beautiful Isabella II yatch. We hope you got enchanted by the Enchanted Islands.
Carlos sends his best regards to you!
We all look forward to see you again.

Kind regards,
Xavier Burbano de Lara T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manalapan, New Jersey
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

Treated us with five star service. Loved the experience; very beautiful has beach and lovely pool setting; good rooms too. Can't say enough about the great food; service and presentation. Loved our stay there.

Room Tip: All are good; next to beach. Can go see sunrise in the morning. All are quiet.
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  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank AlexDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier B, Gerente at Finch Bay Eco Hotel, responded to this review, 7 August 2014
Dear Guest,

Thank you very much for your review.
We treated you the way you deserve and i am delighted to know you loved the experience in Galapagos at Finch Bay Hotel, i look forward to see you again in the near future.

Warm regards

Xavier Burbano de Lara T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 25 July 2014

Great location on Santa Cruz Island but expensive and poor service. Hotel prices are high in the Galapagos but I expected more from the hotel. The staff is slow and indifferent, the rooms do not live up to the price level. The restaurant was ok, I do recommend the fish dishes.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank 34h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xavier B, Gerente at Finch Bay Eco Hotel, responded to this review, 3 August 2014
Dear 34h

Thank you very much for your review. I am very sorry if your expectations were not satisfied, we are working hard every day to improve our services and your feedback is very helpful. i am glad to know you liked our location and the food at the Hotel and i do hope you had a great time in Galapagos.

Best regards,

Xavier Burbano de Lara T.
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Indiana, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

You take a short boat ride (provided by the hotel) then about a 5 minute walk to the hotel. Very neat and clean and I personally like the fact that it is an eco hotel. Great rooms and they all have a hammock out front. Friendly staff. Their food is also great if you want to stay in for dinner or it's a short trip back to downtown.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TinaC14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Finch Bay Eco Hotel

Property: Finch Bay Eco Hotel
Address: Punta Estrada S/N, Puerto Ayora, Ecuador (Formerly Finch Bay Eco Hotel)
Phone Number:
Region: Ecuador > Galapagos Islands > Santa Cruz > Puerto Ayora
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Puerto Ayora
#1 Romantic Hotel in Puerto Ayora
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Finch Bay Eco Hotel 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
The award-winning hotel enjoys a peaceful and magical beachfront location in Puerto Ayora, on Santa Cruz Island. The 21 Garden View-room and 6 Ocean View suite hotel makes the ideal base for exploring the natural diversity and attractions of the island – including Tortuga Bay beach – and for taking day-trips to nearby islands, aboard its own, specialized yachts. The hotel also implements best practices in sustainable tourism. ... more   less 
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Also Known As:
Hotel Finch Bay Eco
Finch Bay Eco Puerto Ayora
Finch Bay Eco Hotel Galapagos Islands/Puerto Ayora, Santa Cruz

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