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“Unhappy with tour package” 3 of 5 bubbles
Review of Red Mangrove Aventura Lodge

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Red Mangrove Aventura Lodge
Ranked #7 of 20 Hotels in Puerto Ayora
GreenLeadersSilver level
Berkeley, California
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Unhappy with tour package”
3 of 5 bubbles Reviewed 21 March 2012

I went on the Sea and Land tour, and loved the Sea (diving) portion of the tour enough to boost my review to three stars.

The diving was amazing, and Freddy, our divemaster, was really great.

My expectation for the tour, based on the itinerary provided, was that the mornings would be spent diving, and the afternoons on land excursions. What happened is that our dive tours returned to the lodges at noon for lunch, and our land excursions were scheduled to start at 3pm, and have us back at the lodge at 5:30. The awkward gap between 1pm and 3pm without activities and the shortness of the afternoon excursions mean that I feel like I didn't really get to experience the Galapagos above water.

When I spoke to the staff about things to do during times we were not scheduled on tour, the staff were not helpful at all.

The accommodations themselves at the Santa Cruz and Isabella lodges was just fine, but the food portion left a lot to be desired.

On Santa Cruz, Red Mangrove has a restaurant with a full menu. But, when on their tours, you get a limited menu of only two appetizer and entree options or a buffet - none of which sounded or looked nearly as appetizing as what's on the restaurant menu. I also verified with the sales staff that Red Mangrove could accommodate a vegetarian diet before booking the tour - only to get there and experience that they cannot - the "limited menu" options often didn't include any vegetarian items, and I was offered "spaghetti" as an alternative, and had to pick appetizers only at the buffet.

On Isabella, the food options and quality were even worse. There was often hardly any vegetarian appetizers, and all the entrees had meat or seafood - even after the staff had told me there would be more vegetarian options provided after there was almost nothing I can eat at the buffet on my first day there. The quality of food, too, dropped below what I remember high school cafeteria food being.

Luckily, there are other places to eat on both Santa Cruz and Isabella, so after some exasperation with Red Mangrove, we started leaving in order to eat - the food at restaurants on both islands was quite good, it was just very frustrating to spend money on food after paying over $5000 for the two of us to have an food-included tour from Red Mangrove.

For anyone going on this trip, I would recommend asking Red Mangrove to provide an itinerary with trip times included prior to booking the trip to ensure you're getting the trip you expected, and for vegetarians, to plan on eating outside of Red Mangrove.

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Yulia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sucorodas, Owner at Red Mangrove Aventura Lodge, responded to this review, 27 March 2012
Dear Yulia K
We would like to extend an apology for the inconvenient you experienced with our food supplies, please know that your comment helped us monitor this unusual lack of variety in our buffet. We appreciate all comments that contribute with our effort to providing higher and higher quality services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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643 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 March 2012

The Red Mangrove has the best service, views, and food in all of Santa Cruz. The staff is very accommodating and Richard (Tour Guide) is full of knowledge, extremely friendly, and very helpful... Some of the other reviews where people complained about a lizard, mosquitos, or the cable not working properly must have forgotten where they were going. Time Warner Cable doesn't exactly extend it's service to the Galapagos. There's lot's of wildlife at the hotel. It's amazing to sit just beside the water and have lunch next to finches, iguana's, and sea lions. I loved every minute of it and would go back in a heart beat.

Room Tip: Make suer to book the taxi service that hotel offers... There are no other options once you land.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 12 March 2012

Lodge is comfortable with great food, nice deck with local sea lions and iguanas for company

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mte13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

We just got home from taking the darwins triangle long trip and we absolutely loved it and cant wait to go back.

There are a few things i would point out though. Firs request that you be placed in a tour group of people of similar age. The red mangrove randomly places groups together, which when you have 30 somethings and 60-80 somethings together can be problematic for the guides to led the daily tours. Second, please read and research the tour before signing up for it. We had a few ladies who were not happy with the accomodations on one of the islands and made the night miserable for those
around her. And third, the power goes out at night on floreana so bring an extra camera battery if you plan to charge your camera batteries over night.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank WendyAlaxParker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

We arrived in Quito after midnight, during a rain storm, wondering how we would get to our Quito hotel. We walked out of the gate and there was Gustavo from Red Mangrove, holding up a sign with our names. He collected us and our baggage and drove us to our hotel in Quito. (A warm & friendly person, he also took care of all our other hotel/airport transfers. Be sure and tell Red Mangrove when you are arriving in Guayaquil or Quito to avail yourself of this service.)
This was a fitting start to an exciting trip that met all our expectations. Wherever we walked, we encountered strange and beautiful wildlife. Sea lions snoozed on the Adventura's deck & marine iguana's seemed at home there as well.

Our nature guide, Pablo, and our tour director, Bolivar, were outstanding--highly knowledgeable and caring. We took the 6-day tour, & the scheduled activities were nicely varied, very well organized, & often thrilling.

When I developed a medical problem on the first night of our stay, we discovered what I hope no one else has find out: just how caring, competent, & flexible Red Mangrove can be. I was taken to a nearby, excellent doctor in the middle of the night, & our trip was saved.
Since no medical help would be available on Floreana, the next island on our itinerary, I was nervous about going there. Monica, the lodges' manager, arranged for us to go to Isabella a day early; she escorted us there herself & took magnificent care of us! We rejoined our tour the next day. We will never forget the marine iguana breeding grounds we saw on Isabella or our hike to the rim of an active volcano.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MathBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 February 2012

The Red Mangrove Adventura Lodge was a first class facility and vacation experience. They also organized our Darwin's Triangle vacation with great guidance and information. The staff were helpful, friendly and attentive. We could not have had a better experience. Highly recommended.

Room Tip: Purchase the higher level accommodations for the best views and rooms.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bradley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 7 February 2012

My husband and I spent a week in Galapagos with the Red Mangrove team. We stayed in their hotels in Santa Cruz, Floreana and Isabela islands in the ocean view suites which we highly recommend as we think it makes a big difference. We did the Darwin's Triangle Long adventure and have nothing but compliments to the whole Red Mangrove team. The facilities were very good (NB: the Divers Lodge in Isabela islands is not up to the same standards as their other hotels in our opinion; we were given an "ocean view room" there which mainly was facing coconut trees; we asked them to change it to the expected ocean view room in Isabela Lodge which they quickly fixed) and the service was great. Very good food, but nothing exciting - Galapagos has nothing to do with culinary tourism anyway! Incredible wildlife, breathtaking beaches and truly down to earth holiday experience. We would definitely come back, probably for a half land-based, half cruise trip in order to also explore different islands. Red Mangrove would certainly be the right place to be when off the ship.

Room Tip: Ocean view rooms are worth the money.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mbriso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Mangrove Aventura Lodge

Property: Red Mangrove Aventura Lodge
Address: Avenida Charles Darwin, Puerto Ayora, Ecuador
Region: Ecuador > Galapagos Islands > Santa Cruz > Puerto Ayora
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Puerto Ayora
#3 Family Hotel in Puerto Ayora
#4 Romantic Hotel in Puerto Ayora
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Red Mangrove Aventura Lodge 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
Water front lodge, with the best view of the bay, enjoy our own all inclusive adventure rates, including your daily adventures to explore the Island. Enjoy food and drinks in our Restaurant Deck ... more   less 
Reservation Options:
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Also Known As:
Red Mangrove Aventura Hotel Puerto Ayora
Hotel Red Mangrove Aventura
Red Mangrove Aventura Lodge Galapagos Islands/Puerto Ayora, Santa Cruz

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