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“Charade” 1 of 5 bubbles
Review of Red Mangrove Aventura Lodge

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Red Mangrove Aventura Lodge
Ranked #7 of 20 Hotels in Puerto Ayora
GreenLeadersSilver level
Bari
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Charade”
1 of 5 bubbles Reviewed 19 June 2008

I had saved for a while to go to Galapagos paradise, by checking at the internet I found what seemed to be a great hotel to accomplish my dream of visiting the islands.
All went well until arrival. The hotel is very nicely built, and the location is beautiful, but for the rest is, a charade.
I was intended to stay for some days, but my first problem came out with a careless management. The manager, a young fellow did not care at all about my needs, he was busy in other matters and not in the customers.
The room was smelly and dark, and no door separating the toilet.
The restaurant offers maninly sushi and very little choice of other food
But the best came afterwards.
One night there was a conmotion going on inside one of the corridors and the result was a gunpoint robery in the hotel. Fortunately none of the guests was hurt, but I don't want to imagine what could have happeneed if someone was on the way.
Due to this problem I found out a couple of things I would like to share
1.-The trip they organize to other islands have had several accidents during the navigation, and the owners have paid to avoid this information to become public
2.-I was told the owners themselves write "good" reviews in trip advisor to counterbalance the bad reports writen here.

In general my experience was not good and do not recommend to go to this place

  • Liked — the location
  • Disliked — the rest
  • Stayed April 2008, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
6 Thank gianlucabari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpManager, Operations Manager at Red Mangrove Aventura Lodge, responded to this review, 22 June 2008
Dear "Mr. Bari"

We thank you for your thoughts and regret the fact you did not appreciate our services aside from our unique infrastructure. For future guests we will continue to highlite the implications of staying in a living ecosystem, through more objective information or graphics in our web site and in multiple inquiries we respond daily to potential clients.

As to the isolated robbery situation (no fire arms or weapons used) while all in house guests were resting at 3 am. , we feel has no connection to our security which is minimun, just as any other establishment in the islands. Instead it relates to social problems caused by the aggresive population growth and lack of migratory controls from the mainland which entirely should be monitored by authorities and not by individual hotels.

Finally, please be informed we have never experienced accidents in any of our adventure programs, nor we influence our guests evaluations because our core corporate values are entirely based upon integrity and ethical practices. For weaknesses or unfavorable observations we apply continous improvement tasks and other guest recovery procedures with our empowered staff.

Cordially,

Roberto Dager
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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644 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Red Mangrove Aventura Lodge

Property: Red Mangrove Aventura Lodge
Address: Avenida Charles Darwin, Puerto Ayora, Ecuador
Region: Ecuador > Galapagos Islands > Santa Cruz > Puerto Ayora
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Puerto Ayora
#3 Family Hotel in Puerto Ayora
#4 Romantic Hotel in Puerto Ayora
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Red Mangrove Aventura Lodge 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
Water front lodge, with the best view of the bay, enjoy our own all inclusive adventure rates, including your daily adventures to explore the Island. Enjoy food and drinks in our Restaurant Deck ... more   less 
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Also Known As:
Red Mangrove Aventura Hotel Puerto Ayora
Hotel Red Mangrove Aventura
Red Mangrove Aventura Lodge Galapagos Islands/Puerto Ayora, Santa Cruz

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