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M_Fattah
Cairo, Egypt

Poor experience

2.0 of 5 bubblesReviewed 10 May 2013via mobile
The hotel location is average. it's nearby the beach and the port. at check in i asked for a seaview room the receptionist just nodded and gave me instead a room in first floor which has a view of underconstruction building as well as the noise from AC compressors.

the room is very poor and old and needs massive renovation. bed sheets had stains and the bed is small to the extent i was afraid of falling from it while asleep.

the bathroom is poor also and the bathtub made me think several times before having the guts to take shower.
i skipped the breakfast to avoid any further and certain disappointments.

not recommended to stay there.
Date of stay: May 2013
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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        Reviews (41)
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        19 - 24 of 41 reviews
        Reviewed 10 April 2013

        I stayed for one night on a B&B basis. the room was spacious, clean and well maintained. The food at Breakfast in the main restaurant was very good with many varieties and the staff were very helpful. The hotel have large pool but it doesn't have a private beach which we were told that no hotel in Port Said had.

        Date of stay: December 2012
        • Trip type: Travelled on business
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        1  Thank Mohamed R
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 15 February 2013

        Okay, so we're in country for 11 days or something, working, some days in Alex, some in Port Said. After driving round town trying to find it, we get to the Grand Albatros... This is an OK place, nice lobby, poor rooms, interesting food (beef or chicken, rice or potatoes) that didn't give either of us bad tums...

        Nice roomy fridge that was ice cold, meant we could keep our black sack of beers chilled.

        Given the choices in this town, probably the best bet for western business guys needing somewhere to say.

        Date of stay: December 2012
        • Trip type: Travelled on business
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        2  Thank Hugh_frater
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 25 January 2013

        The hotel reception is very nice, the rook is very spacious, has fridge, TV, and desk. The main problem was the desk is not fit for using a laptop comfortably. The bed is large and clean.

        The bathroom is also large but ventilation is not good. The room has a balcony and sees part of the garden but view is mainly blocked by buildings of the rest of the hotel or Al-Karawn touristic village (cannot really) tell.

        The best thing in the hotel is the breakfast. The best I have had in years. Delicious freshly baked bread and all types of good food including fresh falafil and omelet.

        Hotel is in main street parallel to sea shore and there are lots of coffee shops and shops close by as well as cinemas and restaurants.

        Good hotel in general.

        Date of stay: January 2013
        • Trip type: Travelled on business
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        10  Thank Khaled E
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 11 November 2012

        Hotel very quiet ...Clean place but needs some maintenance
        Certainly back in the next business trips ... Wonderful varied breakfast buffet
        rooms need some renovation .... Very friendly staff and managers

        Date of stay: November 2012
        • Trip type: Travelled on business
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        6  Thank alfredo b
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 11 December 2011

        The lobby and building don’t look bad, but the rooms are old and shabby and quite dirty. Floors were filthy (bare feet are black in seconds). This hotel (the rooms, anyway) would be less than 1 star, most places in the world. The TV was 30 years old, with only fuzzy Arabic channels (no BBC, no CNN, no other English standards available elsewhere). No internet access in the room (and $5 an hour in the lobby, but Reception staff did not provide it, the one time I asked). Twin beds (many rooms seem to have 3 twin beds in them!) are small and not too uncomfortable, but with bad foam pillows and dirty bedspreads. The bathroom is basic, with old fixtures and filthy old shower curtains. The hotel is near the sea (photos on line make it look like the rooms overlook the pool and beyond to the beach and sea), but it is a huge complex, with most rooms set way back (blocks away) from the sea. I asked for nice rooms (for our group of 7 people – a consultant team - arriving from Cairo for 3 days of meetings), with views, etc….they put me upstairs on the 3rd floor (overlooking a parking lot), whereas my colleagues were all on the 1st floor overlooking the street. The Reception staff said no rooms overlook the sea – the options are garden view or street view (and it is a very noisy street). When you walk around the complex, you eventually find the large outdoor pool area, and see beyond to the (locked) gates that lead to the walkway, beach, and ocean. You cannot go through these gates to the boardwalk and beach, and the “security” guy sitting near the pool seemed more a pest than a guard….beckoning me over and pointing to the hotel, I think telling me I could not walk around the pool area and paths (this was evening time). He and his pals were strange, and rather creepy. There were numerous rooms much closer to the beach than ours were, but maybe these are apartments - it's not clear. The building surrounds the pool area in a huge horseshoe shape, and was largely empty (think “Shining” in a shabby hotel), until Thursday (start of the weekend in Egypt), when several groups checked in, including some loud teenagers all congregating in the halls and a few rooms on my floor. The traffic outside on that night was also incredible, and loud (and my colleagues with rooms facing the street suffered). The highlight of the hotel was the breakfast buffet, which was quite big and varied, with breads, cereals, yogurt, cheese and salad makings, an egg/omelet station, and various hot foods. Coffee was in instant packets, offered with hot milk. The hotel’s web site indicates there is a gym, but it is a 5-7 min walk outside and down the sidewalk, around the corner (if you are a woman, you certainly do not walk in your gym clothes or shorts - this is a very conservative, repressive feeling town - annoying). Although affiliated (and connected to the hotel complex), the gym is private and charges hotel guests 40 pounds (about $7) to use it. There are designated ladies’ hours, and men’s hours (you can only use the gym during your gender’s time slots/days). I asked to see the gym before paying my entrance fee one evening during ladies’ hours, was taken upstairs (and I assumed I would have the place to myself given the day and time), but the small gym was full of women, with every treadmill and other machine (including weights) occupied. This was 7PM on a Thursday night. So, this was not a good option, and I did not use it. My room was quite cold, and although it had an AC/heater unit, it only cranked out cold air (even with the temp set on 32C). One of the guys at Reception was trying to be helpful when he called me at 10:30PM the night we checked in, to ask if I liked my view (I said what view, I'm looking at the parking lot), and then called again after 11PM to ask if my CNN was working (it still wasn't, and never did). He also showed me, the next night, how to use the AC remote (which I already knew how to use), but said the heat wouldn't be available until later in the winter (the same machine has AC and heat settings). He gets points for trying, but he was clueless.
        Our party was very happy to leave both this dirty hotel, and Port Said itself. One has the feeling this town is moving backwards, sadly. With even a little effort (and some major cleaning!), it does not have to be this way.

        Room tip: Try to get a room away from the main street, ask for sea view (though you may get parking lot, like I did!)
        Date of stay: November 2011
        • Trip type: Travelled on business
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        1  Thank Jennifer L
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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