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“La hacienda the worst reservation and management ever”

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La Hacienda Beach Hotel
Ranked #1 of 9 Hotels in Ras Sudr
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“La hacienda the worst reservation and management ever”
Reviewed 24 September 2010

really i would like you all to know the very bad experience i went through in la Hacienda Ras Sudr the reservation staff are not professional at all they took my reservation then before the event by only days they called and told that there is no availability i have a very bad experience trying to reach to the management team i sent complaint i received no reply i tried to ask for the General Manager they all pretend to be him that was really very bad ended up that my reservation was cancelled i insisted to make a complaint against them in Tourism office i wonder is this the way they are treating their guest i will never ever go to la Hecienda Ras Sudr again they are not professional at all i wonder if this is the reservation staff what about the service staff everyone should take care before going to La hacienda Ras Sudr i was really shocked. you know small things makes difference. Simply all the hotels in Ras Sudr are 4 stars what makes anyone different from the other is the service. La Hacienda don't care about their guest.

  • Stayed September 2010, travelled on business
    • Service
Helpful?
2 Thank niveenabbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 reviews from our community

Traveller rating
    12
    21
    14
    4
    2
See reviews for
22
7
2
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Any
English first
Heliopolis in Cairo
1 review
Reviewed 22 June 2010

I do love this resort
It is a resort for all seasons, perfect location with a perfect weather
first time I have been there was in Aug 2007,
it is a natural resort
good service
in the rooms or chalets I felt that I am in my own house, I didn't want to go away from the unite as I can see both of the landscape and the sea from the terrace
last time I have been there was 10th or 11th April 2010, I spent there 3 night
also I have booked 3 nights at La Hacienda Hotel during the 3rd week of Ramadan

  • Stayed April 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TUSA1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 April 2010

We –my self & my husband- & another 2 couples went there last weekend. We stayed for 2 nights –which I see was enough for the place.
It’s a very good place for relaxation…
Windy but perfect for kitesurfing
Sea water was cold water but bearable
There was a playing area for kids

Pros
1. Wonderful beach (very pure water & clean sands)
2. Restaurant: food good taste (home made)

Cons
1. No night life
2. Service: I only give them “Fair” grade.

But I will go again for another weekend to enjoy the beach ;)

  • Stayed April 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sragab73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cairo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2010

worst place i ve ever been before....like horror movies...and you should pay before going..how strange is that...old tv (not even flat screen)...no towels on pool or beach or even benches or chairs..quiet like dead

Stayed February 2010, travelled with family
Helpful?
1 Thank amradel782003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about La Hacienda Beach Hotel

Property: La Hacienda Beach Hotel
Address: Ras Sudr, Egypt
Region: Egypt > Red Sea and Sinai > Ras Sudr
Hotel Style:
Ranked #1 of 9 Hotels in Ras Sudr
Price Range (Based on Average Rates): £
Hotel Class:4 star — La Hacienda Beach Hotel 4*
Number of rooms: 316
Reservation Options:
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Also Known As:
La Hacienda Beach Hotel Egypt/Ras Sudr

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