I have been to this place 2 times , after around 23 tries to make reservation ,every time a random problem must happen to change or to cancel or to inform me that my reservation didn't exist or to tell e that the place is fully booked and when i go there for dinner i find that most of the rooms are empty of guests.
The problem that made me write this review was that i had a problem in my reservation a -as usual- when i called to make a reservation for 8 rooms and i got a confirmation thru the phone and they told me that they are going to send me their bank account to collect the deposit on the second day, but when i called the second day no one answered and i tried to call plenty of times and all what i got was a sms that the place is fully booked, so i kept calling till they answered and i asked if this was a wrong sms , but they told me no they are fully booked and my reservation was canceled and they didnt even offer to change the dates.
So i tried calling the owner of the place and he did apologies and told me that he could find me a place for 8 rooms after 2 weeks , so i accepted the apology and rescheduled the vacation for the 8 couples and we did a payment and received more then an email for confirmation.
Suddenly from no where I received a phone call from the owner and he informed me that my booking is canceled and he needs my bank account to refund the money bec a Lebanese group is staying in the hotel and decided to add some extra nights. and they accepted them and they canceled my payed and confirmed reservation, and i have nothing to do.
So that's the whole story.
Please help me to stop this unprofessional treatment.
- Official Description (provided by the hotel):
- Matarma Bay is located in the middle of all kitesurfing centres in Ras Sudr. The hotel is comprised of 27 luxury bungalows, most of them with sea view and a couple of hours away from cairo, sandy beach, most of the bungalows have LED flat screen TVs and Acs. The hotel has focused on providing guests and outside visitors with a delicious international menu. ... more less
- Also Known As:
- Matarma Bay Egypt/Ras Sudr