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“Excellent!”

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Sheraton Miramar Resort El Gouna
Ranked #11 of 18 Hotels in El Gouna
cairo
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent!”
Reviewed 11 June 2012

I stayed at the Sheraton for a week with my 2 year old daughter. Everything was excellent. We were staying in the 3000 block on the ground floor which was great because we were so close to the beach. WE ate at the breakfast buffet and by the pool and both were excellent. We also ordered room service once and there was a slight mix up but the staff fixed it right away and were very apologetic. The service at this hotel is excellent the staff is friendly and very helpful. The rooms are nice and comfortable. The main pool is great for kids and theres a really nice playground by the beach that is well shaded and usually has a great breeze. Its a big hotel so you could end up doing a lot of walking through the beautiful grounds but theres also the option of calling one of the hotel golf carts and they are so quick to come pick you up. This is definitely my favorite place to stay in Gouna!

Room Tip: We stayed in the 3000 block which is pretty much on the beach but is not priced as a beach room.
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  • Stayed May 2012, travelled with family
    • Value
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Helpful?
Thank lasegy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 30 June 2012
Dear lasegy,

Many thanks for your comments and feedback. We are so happy that you enjoyed your stay with you daughter. I am sure that you have great memories about our hotels. the landscape is really something we are proud of and many guests are providing positive feedback about it.

Our associates are our assets. they are provided with on going training to meet and exceed the expectations.

We hope to see you in the near future again in Sheraton Miramar Resort. Looking forward to welcoming you again.

Islam
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English first
Cairo, Al Qahirah, Egypt
1 review
Reviewed 10 June 2012

This was my first visit to El-Gouna and my selection of Sheraton Miramar was based merely on the reviews here on tripadvisor. I must admit that Sheraton Miramar has a well deserved #1 ranking among the 16 hotels at El-Gouna!
The wide variety of delicious food, cozy decorated rooms, privacy at the beach and a whole entertainment section at the swimming pool area are all among the vast majority of reviews and comments about the hotel, yet what really impressed me (and I'm not an easily impressed person) is the exceptional customer service that is offered at the hotel. The well trained staff members are highly aware of the scarce "Customer Service" concept in developing countries. They serve with pleasure and a constant warm welcoming that gets one even more attached to the place as opposed to the customary attachment to standard amenities of five star hotels.
A single example is fulfilling my request of having certain free TV channels in the room even though the channels setup is centralized across +300 rooms!
In less than an hour I was enjoying my favorite channels and for the following couple of days I used to notice a certain channel showing the progress of downloading other channels. (must've been for similar requests from fellow guests)
The hotel's Manager and Deputy Manager are very frequently present at critical locations and timings to greet guests and help everyone all the time. No wonder the father of contemporary management Peter Drucker said that "Management Sets The Tone of an Organization".

Thank you all staff members at Sheraton Miramar for your professionalism and genuine efforts.

This trip is a must repeat!!


Dr. Mowafak Moustafa, MBA
Finance & Administration Senior Manager at AUC (The American University in Cairo)
Adjunct Faculty, Associate Professor of Finance, MBA Program at GUC (German University in Cairo)

  • Stayed June 2012, travelled with family
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Helpful?
Thank Mowafak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 11 June 2012
Dear Dr. Mowafak,

Many thanks for your feedback and comments. It was my pleasure to meet you during your stay. My best regards to you and the family and looking forward to welcoming you again in Sheraton Miramar Resort.

Take care and see you soon.

Islam
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Stuttgart, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2012

There is not a single thing we would complain about! Unbelievably great food fabulous selection (dinner), outstanding service & attitude, very clean, big rooms, huge hotel area! Simply wonderful vacation, would love to stay there again.

Room Tip: sea view beach bungalows
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  • Stayed May 2012, travelled as a couple
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Helpful?
2 Thank Juliajj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 6 June 2012
Dear Juliajj,

it is a pleasure to have you again. Thanks for your comments. I am very happy that you enjoyed your first stay with us and looking forward to welcoming you again in your 2nd visit.

Please let us know if you have special requests.

Thank you and regards
Islam
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Ieper, West-Vlaanderen, Belgium
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 May 2012

For the 8th time. Once again very good. The quality and the variety of food was excellent. The staff was friendly and helpfull. The hotel and rooms were clean. For sure we will come back and I hope soon.

Room Tip: the rooms 2000 are at the beach the rooms 8000 are near the beach and near the swimmingpool
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  • Stayed April 2012, travelled with family
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Helpful?
4 Thank Christophe V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 6 June 2012
Dear Christophe V,

Many thanks. Your feedback as a repeated guest is very special to us as it shows that the consistency of performance is maintained as expected and more. Your comment is highly appreciated and indicating that we are on the right track as we always had.

Looking forward to welcoming you soon for the 9th time

Islam
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Bruxelles, Belgique
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 May 2012

We have spent a whole week at Sheraton Miramar from 05/05/12 until 12/05/12.
The hotel is just superb, the landscape and decoration are gorgeous and the staff is wonderful.
As former travel agents, my wife and myself have travelled a lot around the globe, visiting lots of hotels but this one is for sure one of the most beautiful we've ever seen...
The staff is great too, always ready to help you, and very smily !
As we were curious about the other hotels referenced on tripadvisor, we had a look on Club Med El Gouna (cold and sad and way out of price compares to Sheraton) and Movenpick El Gouna (nice but popular with techno music at the pool !) : our choice was the good one : Sheraton Miramar !
We want to thank the Management for being so cautious about their client and customer driven policy...
Pierre Waxweiler

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
2 Thank pierrejwx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 6 June 2012
Dear pierrejwx,

Thank you very much for your feedback and comments. I really appreciate it. I am very happy that you enjoyed your stay with us and hope to see you soon again. The overall atmosphere is Sheraton Miramar with the lighting system at night , lagoons, sea, and landscape make you relax and feel stress free.

Thank you again and looking forward to welcoming you again.
Islam
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Weston-super-Mare
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 May 2012

We stayed here from 4 to 11 May. Used gotohurghada.net for the transfer and visas, who gave great service and wouldn't even take a tip. Lovely hotel layout with beautiful landscaped gardens. Had a standard room on the 2nd floor in Block 8000 which was spacious and quiet. Yes, the furnishings are a bit dated, but the hotel are charging an excellent nightly rate for Sheraton, so we were happy. Staff were friendly and courteous, towel boys excellent and very helpful, and plenty of available sunbeds. Fantastic breakfast selection with fresh bread and warm pastries, freshly squeezed orange juice, eggs cooked to order, and all the usual you would expect from an international buffet. The previous reviewer mentioned the long jetty. Yes it is a long jetty but it's a pleasant walk and don't be put off if you don't see many fish the first time you snorkel off it. Went in the morning to start with and the water was cloudy, but by the afternoon the water was clear and the wind had dropped and saw a great variety of fish including unicorn fish and squid. Don't bother with the lads selling boat trips on Zeytouna beach (where the jetty is), they're crap and they took us to where the coral was more or less dead and didn't give us very long in the water as they lumped us in with people who just wanted a glass bottom boat trip. TGI Dive School which is the hotel dive school do wonderful trips. It costs a few more pounds but well worth the extra if you like good snorkelling. They took us to beautiful reefs (had 3 trips with them) and on one of these trips we saw dolphins (whilst snorkelling) and turtles. The lads who work for TGI are informative and friendly. Couldn't fault the hotel, and if you want total relaxation then this is the resort for you.

Room Tip: Higher floors in Block 8000 get the sun in the morning so you can sunbathe on your balcony
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Stayed May 2012, travelled as a couple
Helpful?
Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 16 May 2012
Dear MrsBWestonsuperMare,

Many thanks for your comments and feedback. It seems you enjoyed the hotel very much and specially the snorkling trips. This is great. Over and above we the resort is built over 9 islands connected with wooden bridges and fantastic landscape over 20,000 square meter. looks like a paradise in day and night with the light system specially designed to contrast the spirit of Elgouna.

it was a pleasure hearing from you and looking forward to welcoming you again.

Many thanks
Islam
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Blackpool, UK
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 May 2012

Our first time in El Gouna. The location of the hotel is excellent, only a few minutes walk to the marina. The hotel layout is excellent: a main "island" with the lobby and restaurants etc on, and the rooms are on adjoining islands. Two swimming pools, the usual large family one and a nice quiet relaxtion pool. The breakfast buffet was very good for "egyptian" standards. The staff could have been more attentive during breakfast though. The staff around the pool areas were very good, however be prepared for a long wait for someone to take your drinks/food order. The room was clean, but certainly needs an update. If high glossed pine furniture is your thing, then it's the place for you! I wouldn't bother with the ridiculously long walk down the jetty, we did and found no fish at the end! We were quite surprised, as when we were in Hurghada, it was like an aquarium! Overall a very good hotel, just needs a few minor updates, but excellent considering the price. We booked with sheraton direct, who were giving the best rates.

Room Tip: Block 8000 overlooks the lagoon. Ask for a first floor room.
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  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Southson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Miramar Resort El Gouna

Property: Sheraton Miramar Resort El Gouna
Address: Red Sea, El Gouna, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in El Gouna
#4 Family Hotel in El Gouna
#5 Spa Hotel in El Gouna
#5 Top resorts Hotel in El Gouna
#8 Luxury Hotel in El Gouna
#10 On the Beach Hotel in El Gouna
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Miramar Resort El Gouna 5*
Number of rooms: 338
Official Description (provided by the hotel):
Sheraton Miramar Resort El Gouna is built on the most magnificent site, spread over 9 Red Sea islands and is designed by the world famous architect, Michael Graves. The award-winning architecture is inspired by ancient Egyptian designs. The unique seafront setting of the resort with the dramatic backdrop of desert mountains, crystalline lagoons, wooden bridges and lush gardens gives you the sensation of being in another world. Perfectly suits family holidays, romantic holidays, Weddings, honeymoons, meetings, seminars and incentives ... more   less 
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Also Known As:
Sheraton Miramar Hotel El Gouna
Sheraton El Gouna
Sheraton Miramar El Gouna

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