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“Oasis in the desert”

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Sheraton Miramar Resort El Gouna
Ranked #10 of 18 Hotels in El Gouna
Amstelveen, The Netherlands
Level Contributor
245 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Oasis in the desert”
Reviewed 29 October 2012 via mobile

Arriving from Luxor in Sheraton Miramar Resort after a 5 hour trip through the desert feels like arriving in a true oasis of peace, tranquility and luxury. The staff happily awaited us with a refreshing towel and complimentary welcome drink after which we started the checkin procedures. As we had quite a complicated booking (combination of free SPG nights and paid nights, for both us and our children in a separate room) it took some time to work things out and fictional remove some guests that had not arrived yet, ultimately leaving us in 2adjoining rooms for our entire stay. Great!

Unfortunately our rooms didn't interconnect thus leaving our kids will all sorts of safety instructions in their plush room next door. The room really is as airy as it seems to be online; really quit some moving space, a nice size king bed and huge bathroom with 2 sinks made us feel as if at home. Sheraton provides is guests with a litre drinking water each each day, although housekeeping forgot to refill ours on 2 occasions..
A negative touch to our room was the aircon: it blew straight at is while asleep, leaving my husband with a severe cold. The aircon in the kids room though was perfectly arranged.

The Sheraton has some 5 pools and 5 beaches spread out over this vast resort, making you forget to be in such a huge hotel. However, when going for a buffet meal it hits you again. A lot of noise in the dining hall hit us hard and the actual buffet area (both for lunch and dinner) is too cramped for the number of guest. We happily moved to the beach side for lunch and La Piscina for dinner. When asked us, both the best choice!

Staff throughout the resort is very friendly and really taking care of you as a guest. Each day we were welcomed with a smile and personal word. Well done!

Of course there are some more negative sounding items too;
- As about everywhere guests are allowed to smoke, this really bothered us from time to time. We're just not used to it anymore...
- Housekeeping is short of staff (I assume) as one day they just didn't show up at all and another day they came really late, too late for us. (we'd already come back from diving)
- The hotel has no wifi in the rooms and wifi in the lobby is rather expensive.
- As the resort is huge, we got lost the first days...

Even though there are some points to address, we'd still recommend this resort for a nice family holiday. Should you wish an intimate get together with your loved one though, you might want to consider another place.

Stayed October 2012, travelled with family
Helpful?
Thank Moramare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 6 November 2012
Dear Moramare ,

Thank you very much for your feedback. I am happy you enjoyed your stay very much. your detailed feedback is showing that you tried all our outkets and beaxhes and really got the spirit of the hotel.

Please rest assured that the delats and areas of improvement mentioned in your review will be shared with the concerned head od department and the possible needed actions will be taken.

We hope to see you in the near future and looking forward to welcoming you soon.

Regards
Islam
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2,485 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (327)
Date | Rating
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English first
Worcester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2012

Another lovely relaxing holiday at SheratonMiramar. This was my 6th visit...its like coming home.The staff are wonderful & nothing is too much trouble. I am waited on hand, foot and finger. I am a lady travellig alone and its just great to be treated like this.
Safety And security here is first class. No chance of being harrassed by hawkers on the beach as it is completely private.
The food is delicious, so nice to try lots of different things.
My room is lovely...right on the beach with a large patio and sun loungers where I can relax late afternoon with a cup of tea.
I must just mention the foot massage on the beach....absolute bliss!!! Or you can go to the spa.
Sometimes I might go Downtown or to the Marina & even though I am alone , I feel perfectly safe.
I love the Sheraton Miramar & have no desire to go elswhere.

Room Tip: Ask for a room with beach, lagoon & sea view
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  • Stayed October 2012, travelled solo
    • Value
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Helpful?
Thank Gillian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 24 October 2012
Dear Gillian W,

Thank you very much for your feedback and comments. it is great to know you had an enoyable and pleasant stay with us.

We here at Sheraton Miramar Resort do our best to provide the relaxing and safe atmosphare to all our guests including single travelers. Respecting the privacy of our guests is one of our main pillars to provide a top class service.

We will be looking for fo your 7th stay

Regards
Islam
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London
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 October 2012

This was our second time in El Gouna and the Sheraton. We stayed there in 2009 and had no hesitation in returning. The hotel was just as lovely as we remembered it to be. The staff are very helpful and friendly, and the hotel is beautiful and relaxing. We will definitely return at some point!

Room Tip: If you like snorkelling request a room on Miramar beach. It has a lovely reef which is easily reach...
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  • Stayed September 2012, travelled as a couple
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Helpful?
1 Thank heleneelisabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 24 October 2012
Dear heleneelisabeth,

Many thanks for your feedback and comments. I am really happy you enjoyed your stay with us. Our associates are provided with solid training programs to meet and exceed the guests' expectations and they do their best in each interaction to achieve this.

We will be waiting for your coming stay and looking forward to welcoming you again.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 October 2012

The staff at this hotel are very attentive but not in a pushy way. The service they offer is excelelnt and the food is top class. Although there is a buffet option every night, there are another 2 restaurants (when open) that you can also eat at, or if you prefer a short walk to the marinas situate outside of the hotel, there are plenty of options for eating and drinking there whilst looking at the beautiful boats. Take mosquito sprays etc if you are prone to insect bites.

Whilst travelling in Egypt, please keep an eye on all your valuables such as wallets and handbags even if in the company of reps during private transfers.

Room Tip: The rooms are all of good size and the some in the pool area have the last of the sun for the day.
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  • Stayed October 2012, travelled as a couple
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Helpful?
3 Thank Stella P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 16 October 2012
Dear Stella P,

Many thanks for your comments and feedback. I am very happy to know your stay was enjoyable and pleasant. Our associates are doing their best in each and every interaction to meet and exceed the guest expectation. They are provided with solid training programs.

Hope to see you again in the near future. Looking forward to welcoming you again in Sheraton Miramar Elgouna Resort.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
96 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 13 October 2012

We stayed for this beautiful place for 3 nights, the views of lagoons or sea are beautiful, rooms furnished with average quality however the staff and service was really good, breakfast is great, u have to walk a lot to reach resort corners but something romantic in it.

Shuttle bus available to El-Gouna Marina even a 10 mins walking will get u there.

Will diffidently come back..

Room Tip: Lagoon Rooms are quiet, private with great view
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  • Stayed August 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Mohamed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 16 October 2012
Dear Mohamed M,

Thank you very much for your comments and feedback. It is alwayes a pleasure to have you again and again as our guest in Sheraton Miramar. I am so happy that you enjoyed your stay and hope to see you soon.

Looking forward to welcoming you again.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 October 2012

Is a 5 star hotel , aligned to the european standard , the employe always try to put you in a good way . Is excellent for fmily and for people who would like diving there is a joined center TGI . Food is a good level with a european kitchen .

  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank johnadventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 13 October 2012
Dear johnadventure,

Thank you very much for your feedback. I am very happy that you enjoyed your stay with us and hope to see you soon in the near future again in Sheraton Miramar Resort.


Thanks
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zandhoven België
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 October 2012

Airco broken. Dirty water coming out of the shower-floor. Not enough variation in the Buffet. Menu card in La piscina very confusing: All incl: but had to pay for some dishes (all incl. means to me: no payment whatsoever) the plus in the hotel was the excellent services we got. Sorry, but -this hotel lost toe me 1/2 star. doubting of returning.

  • Stayed June 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank heidivermak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 13 October 2012
Dear heidivermak,

Let me seiz this opportunity to extend my deep apology for not meeting your expectation. It would have been great to meet you during your stay to take the corrective and recovery actions.

Please do not hesitate to contact me personally to arrange your coming visit and special requests whenever you decide to visit us again.

Once again please accept my apology for not meeting your expectations.

Regards
Islam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Miramar Resort El Gouna

Property: Sheraton Miramar Resort El Gouna
Address: Red Sea, El Gouna, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in El Gouna
#4 Family Hotel in El Gouna
#5 Spa Hotel in El Gouna
#5 Top resorts Hotel in El Gouna
#8 Luxury Hotel in El Gouna
#9 On the Beach Hotel in El Gouna
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Miramar Resort El Gouna 5*
Number of rooms: 338
Official Description (provided by the hotel):
Sheraton Miramar Resort El Gouna is built on the most magnificent site, spread over 9 Red Sea islands and is designed by the world famous architect, Michael Graves. The award-winning architecture is inspired by ancient Egyptian designs. The unique seafront setting of the resort with the dramatic backdrop of desert mountains, crystalline lagoons, wooden bridges and lush gardens gives you the sensation of being in another world. Perfectly suits family holidays, romantic holidays, Weddings, honeymoons, meetings, seminars and incentives ... more   less 
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Also Known As:
Sheraton Miramar Hotel El Gouna
Sheraton El Gouna
Sheraton Miramar El Gouna

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