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“Very Good but not perfect..”

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Sheraton Miramar Resort El Gouna
Ranked #10 of 18 Hotels in El Gouna
Reviewed 19 May 2013

I stayed with my wife and my kid for 4 days, i would say that the hotel is excellent in rooms, pool, service and location (in the heart of gouna) but i have some concerns on food as the quality isn't that 5 star level, and also the beach is not so cool in the hotel area, yes the hotel is on the sea buy it's kind of a lake like beach which is then open far on real sea, but i think all gouna is the same

  • Stayed: May 2013
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1  Thank Oufoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded 20 May 2013

Dear Oufoo,

Thank you very much for your feedback. I am happy to know that you enjoyed your overall stay with us. Your comments about the food will be shared with the Executive Chef and the best will be done to recover.

Looking forward to welcoming you again.

Regards
Islam

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902 - 908 of 2,744 reviews

Reviewed 19 May 2013

This was our first trip to El Gouna, and it will definitely not be our last. We spent a whole week at the Sheraton and wished we could have stayed longer. This hotel is perfect in so many ways. It caters to families with children of all ages, as well as couples. Below is more detailed info and the aspects I felt were important to our family:

Shuttle Bus: Shuttle bus to and from the Hurguda airport was a great idea, and eased a lot of the stress for all of us. We didn’t have to worry whether a taxi could accommodate 2 families with children. The Sheraton representative arrived promptly at the airport, and was very polite and helpful.

Rooms: We took a deluxe sea view room on the 3rd floor. The view was spectacular, really was worth the upgrade. The room accommodated our family (2 adults, 2 children – 5yrs & 9yrs) quite comfortably. We didn’t really spend much time in the room except to shower and sleep. The beds were okay, a little too plush for our liking, but still comfortable. We asked for additional beds for our daughters which made the room quite crammed, but it was still comfortable.

Overall service: I have to say that the overall service at the hotel was great. All staff members, whether it was the front desk, pool boys, or housekeeping were extremely courteous and helpful. They all went the extra mile to ensure all our needs were met at the highest level. I would like to say a special thank you to Mohammed Reda and Mohammed Amer, who really helped us get 2 rooms right next to each other when we arrived, and when we left, they really made sure it was a smooth quick process.

Housekeeping: For the most part housekeeping did a good job. I only had a couple of very minor issues with our coffee mugs not being cleaned, and dinner plates weren’t removed. However, once we called housekeeping, the following day everything was perfect.

Beach/Pool: Beach and pool area are flooded with lounge chairs, and umbrellas. Service is really good. Towels are instantly brought to your chairs, and food & drink menus are quite sufficient. We preferred eating by the pool since there was more variety for the kids (pizza/nuggets etc). An example of the staff’s “extra mile attitude”, was when one of the beach boys, Ahmed, who was extremely helpful, had ordered chicken nuggets for my daughters from the room service menu and brought it to us as the beach, since the beach menu didn’t have anything they liked. It’s those small touches that really helped make our stay spectacular.

Food: We had a half board rate which included breakfast and dinner – I would absolutely recommend this especially if you have children. Breakfast buffet was wonderful; it had everything you could think of. Dinner was a different theme every night and was very good. There was always something for everyone in our family.

Entertainment: I’m not sure if there’s much to do after dinner that we were aware of. On Sunday we went to dinner at the Oriental restaurant and watched some live entertainment (belly dancer and tanoura) which was a lot of fun and the food was wonderful. Other than that I believe there was a DJ.

Kids Club: The Kids club really was a savior! A couple of the days the weather was quite windy, and so it was great to know that there was some where fun the kids could go. Although the club is quite small, it had more than enough things to keep our children entertained from puzzles, paint, t-shirt making, treasure hunts on the beach, disco, and lots more.
Water Sports: The water sports provided on the resort made a huge difference for us and the children. Every day we got to pick an activity, pedalo, canoe, snorkeling, etc. It was always so easy to book, and extremely convenient to be able to do all these activities at the resort.

Gym: Gym was well equipped and close to the pool. The gym was accessible 24 hours a day which was nice since we liked to workout at 6am before heading to breakfast.

Spa: We had a couple of massages done, and they were alright. To be honest they were nothing to write home about, but on the same token they were fun and relaxing. I think that the spa area just lacked the serene and relaxing atmosphere to it, which didn't help you get into the "mood". But the massage itself was fine.

Diving: The diving center there, TGI, again was a wonderful experience. Great to be able to book and do everything at the resort. Our dive instructor Ahmed Kamel was absolutely wonderful and really made our dive so much more enjoyable.

Overall we had a marvelous spring break, and we would like to thank everyone who really helped make this such a memorable vacation.

Room Tip: Ask for a room on the 3rd floor, sea view, away from the palm trees. 2305 and 2306 were wonderful.
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  • Stayed: April 2013, travelled with family
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Thank W A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded 20 May 2013

Dear W A,

Thank you very much for your feedback. It is great to know that you almost tried and evaluated each and every service and interaction. This is really great. Your detalied comments will be shared with our Head of Departments as they look beneficial and informative.

I am very happy to know that you enjoyed your stay with us and looking forward to welcoming you again.

Regards
Islam

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Reviewed 17 May 2013

I ve been to elgouna for the first time in the last days , i chose sheraton to stay in , really i am soooooo satisfied from everything it was great in everything .
The Resort is a huge luxuery one very suitable for honeymooners as it is very quite , it has many pools and may private beaches inside the hotel , alot of grenry which is amazing and very relaxing beside the brilliant jetty which by the end of it makes you feel you are in the maldives .
the hotel staff are very very polite and smiling all the time starting from mr mohamed the front office staff ending by the sweet lovely cheif in the resturant who in the dinner was asking each person about the food and how they like , also the Spa is very very nice with reasonable prices the spa girls faten & mona are very professional and smily as well :) Many Thanks the this great managment who made me enjoyed my stay to the maximum ..

Room Tip: Beach front rooms are the best
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  • Stayed: May 2013, travelled with friends
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Thank Lamia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded 20 May 2013

Dear Lamia M,

Thank you very much for your feedback and comments. It is great to know that you liked it very much here in Sheraton Miramar and you enjoyed your recent vacation with us.

We hope to see you soon in the near future.

Looking forward to welcoming you back.

Regards
Islam

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Reviewed 14 May 2013

This was our second visit to Egypt.Last year we stayed at Marsa Alam at Iberotel Coraya Beach.
Sheraton Miramar is a nice hotel and has lovely beaches.It was very clean and all the staff were very friendly and helpful.Special thanks to Achmed and Mahmoud at the beach bar!!
We would like to mention a few negative points so they can be improved:
As we always stayed at Miramar Beach we loved the beach bar but there was a very big problem,the drinks were never cold.We also missed a little bit of music and as we heard a lot of people did!.We enjoyed lunch at the beach bar.
At dinner the food was ok,there is something for every taste.
The room was very nice and clean ,the manager gave us a beachfront room with a lovely view.
We do regret the number of Russian people who are staying at Sheraton Miramar because we always try to find hotels without Russian tourists!

The vacation was good but as we mentioned a few things need to be improved.

  • Stayed: May 2013, travelled as a couple
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Thank Josiheverlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded 20 May 2013

Dear Josiheverlee,

Thank you very much for your comments. I am very happy to know that you enjoyed your stay. It is great to know that you enjoyed the beach-Front room, the restaurants and the food. We have a great selection of outlets during the day for lunch as well for dinner. Not only buffett vbut ala carte Italian and Oriental food restuarants.

Looking forward to welcoming you back.

Regards
Islam

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Reviewed 8 May 2013

When going to the Sheraton we were wating for a better quality of service, I believe I would rate it a 4 star hotel, not 5. We went to El Gouna a couple of times before, and the best experience was in The 3 corners ocean view hotel. Although it's a 4 star hotel, yet the service, food, location, and view were better than the Sheraton. The location of the hotel is not that good as it's away from the marina and downtown, however, there are shhuttle buses every 30 minutes that you can take at the gate of the hotel. You can buy a ticket for a day for 5 EGP. The buses are not very comfy, but they're ok, and they take you almost everywhere in El Gouna. The whole experience of the vacation was good, but deftly we would not go to the sheraton again.

Room Tip: Rooms with a sea view are good
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  • Stayed: April 2013, travelled as a couple
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1  Thank Angy_Mostafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded 20 May 2013

Dear Angy M,

Thank you very much for your review. please accept my apology for not meeting your expectation. Rest assure that the comments will be shared with the Head Of Departments in order to take the needed recovery actions.

We hope to see you again to show you that we can do better.

Regards
Islam

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Reviewed 7 May 2013 via mobile

We had a wonderful trip in January to the Sheraton hotel. The hotel is large and slightly tired decor but the rooms were comfy and The staff were all helpful - we loved the quiet beach- ( lunch was a bit odd) pool a bit noisy and large - agreed with other comments that the bar was not great. Wi fi also very slow. However the location was great and so good to be able to walk into the marina and have such fabulous food and wine- we will certainly be back

  • Stayed: January 2013
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Thank Susan_jane5559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded 20 May 2013

Dear Susan_jane5559,

Thank you very much for your feedback and comments. I am very happy to know that you enjoyed your stay with us. The hotel is known to the majority of our guests as the relaxation Oasis.

We heope to see you soon in the near future.

Looking forward to welcoming you again.

Regards
Islam

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Reviewed 5 May 2013

I've been there for 3 nights during april with my wife. Everything was just amazing. The place is very relaxing, you can find beauty everywhere As soon as we arrived, we felt as if we were spending our honeymoon for the second time.
The hotel is huge, built on 5 islands. It has 3 beaches family beach, miramar beach on the sea, and another relaxation beach on the lagoon. It has also temperature controlled swimming pool and other pools for the kids.
The hotel infrastructure is very unique and has the taste of Gouna. Our room was located in compound 8 and had lagoon view. It was very beautiful, clean and its terrace was like paradise.
It is also suitable for families having kids, there are lot of activities such as dancing, swimming and language courses, in addition to complete care for children for 6 hours a day.
We were on half board basis. The breakfast buffet had a lot of varieties, and definitely there is something for every taste. However the dinner is changeable daily with a a new theme ( asian, mexican, american, french, oriental, Mediterranean and international). There is also grilled food during dinner. There are 2 other restaurants, an italian and an oriental one. There is an oriental show every sunday in the oriental restaurant during dinning time. Another special compliment from Sheraton Miramar is that bottled water are free everywhere in the hotel.
There is a daily nightlife entertainment in the Bar or in Pier 17.
We tried the Aroma massage, it was very relaxing and professional. The price list is not expensive related to other hotels in Egypt.
A bus stop is located inside the hotel to take you to the Marina or downtown every 30 minutes.

Generally speaking, our advice is that it is the perfect place in Gouna. You can never miss anything there.

Room Tip: Higher floors definitely offer better view. Try to get room away from the swimming pool.
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  • Stayed: April 2013, travelled as a couple
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Thank MoustaphaRamadan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this reviewResponded 8 May 2013

Dear MoustaphaRamadan,

Thank you very much for your detailed feedback and comments. It is great to know that you and youe wife enjoyed your stay and had a 2nd honeymoon during your recent stay. Wish you all the happeniss for years and years to come.

The hotel is 209000 sqm size and was built on 9 island connected with wooden bridges and huge landscape and lagoons. Some of our guests call it the Egyptian Venice. It is also a relaxation Oasis where you can escape your daily hectic routine life and enjoy a nice break.

We hope to see you soon in the near future and looking forward to welcoming you back again

Regards
Islam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Miramar Resort El Gouna

Address: Red Sea, El Gouna, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in El Gouna
#4 Family Hotel in El Gouna
#4 Top resorts Hotel in El Gouna
#6 Spa Hotel in El Gouna
#8 Luxury Hotel in El Gouna
#9 On the Beach Hotel in El Gouna
Price Range: £79 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Miramar Resort El Gouna 5*
Number of rooms: 338
Official Description (provided by the hotel):
Sheraton Miramar Resort El Gouna is built on the most magnificent site, spread over 9 Red Sea islands and is designed by the world famous architect, Michael Graves. The award-winning architecture is inspired by ancient Egyptian designs. The unique seafront setting of the resort with the dramatic backdrop of desert mountains, crystalline lagoons, wooden bridges and lush gardens gives you the sensation of being in another world. Perfectly suits family holidays, romantic holidays, Weddings, honeymoons, meetings, seminars and incentives ... more   less 
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Also Known As:
Sheraton Miramar Hotel El Gouna
Sheraton El Gouna
Sheraton Miramar El Gouna

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