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“Very Bad Stay! Room 4104”

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Sheraton Miramar Resort El Gouna
Ranked #11 of 18 Hotels in El Gouna
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very Bad Stay! Room 4104”
Reviewed 12 August 2013

No Ac in dining areas with frequent power outages. Very hot.

Flies in the food at breakfast and dinner

Unhelpful waiters at Buffet promoting self service

room safe battery expired

had to beg housekeeping twice to fix my room

no car washing facility

room service food quality was pathetic

dirty kids swimming pool

would never go again

I was in room 4104

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ali16679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 15 August 2013
Dear ali16679,

Thank you very much for your feedback and comments. Let me seize this opportunity to extend my apology for not meeting your expectations. it would have a been a pleasure to meet you during your stay to show you we can do better.

Please rest assured that your feedback will be shared with Head of Department to take the needed recovery actions.

Hope to see you soon in the near future.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,589 reviews from our community

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Traveller tips help you choose the right room.   Room tips (336)
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cairo
1 review
Reviewed 10 August 2013

I just arrived to the hotel. My room number is 3110, my first comment is the very slow housekeeping service. This is my first visit to Sheraton Miramar, I hope it will not be the last.

Although I sent an email to book a ground floor room, but when I arrived the case was different. Thanks to book Mohamed at the reservation who fix it.

Stayed August 2013, travelled with family
Helpful?
Thank naderehh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manage at Sheraton Miramar Resort El Gouna, responded to this review, 15 August 2013
Dear naderehh,

Thank you very much for your comments and feedback. It would have been a pleasure to meet you in person during your stay to show you we can do better regarding the Housekeeping slow service. Meanwhile I am very happy that you had a pleasant stay withus.

Hope to see you soon in the near future.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 August 2013

We are currently staying in this hotel. I hoped for better based on the positive reviews. Ac was making a loud noise, had to ask for a technician 3 times before speaking to the manager about it. There are ants in the room which is not acceptable for a 5 star hotel!... electricity kept cut 3 times last night.. also notacceptable for a 5 star hotel. We're still staying 3 more nights and the thought of more of these incidents pain me...

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lulueg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 15 August 2013
Dear lulueg,

Thank you very much for your review and comments. Please let me seize this opportunity to extend my apologies for not meeting your expectations during your recent stay. It would have been a pleasure to meet you during your stay to show you that we can do better.

Please rest assured that your comments will be shared with the Head of Departments to take the needed recovery actions. The electricity power cut off is beyond our control as it is due to shortage is the main supply in Hurghada and not due to internal shortfalls however we do apologize and hope to see you soon.

Looking forward to welcoming you back

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level 6 Contributor
106 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 1 August 2013

This is the perfect place for a quiet, relaxing vacation. Exceptional service, good selection at the buffet and restaurant, nice sandy shallow beach. Very comfortable rooms. A serene environment. Lots of water attractions nearby.

Room Tip: Top floor facing the beach with a balcony-feels quite private and you get a great view.
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mytravelid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 2 August 2013
Dear mytravelid,

Thank you very much for your comment and review. I am very happy to learn that you enjoyed your recent stay with us. Hope to see you soon and looking forward to welcoming you.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karlsruhe, Germany
Level 5 Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 July 2013

This resort is a wonderful place with a first class service: all employees are very friendly, lovely and helpful. The food is good and diverse and far better than experiences I've heard from friends in other hotels in Egypt. It is very quite, very well frequented, by Egyptians and Europeans, and even if it's not a resort with thousands of activities, it is perfect for families with children. The swimming pool area is gorgeous and the water is warm. For those who want to have a drink at night, there are different nice shows every day of the week at the beautiful bar of the hotel. And if you want to go out, El Gouna is a beautiful fake town build for tourism, where you can find everything! In April it was not crowded and we really had the feeling to be privileged! This is definitely a place to go and to come back.

  • Stayed April 2013, travelled with family
    • Value
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Helpful?
Thank Jorge_Karlsruhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 2 August 2013
Dear jorgcorad ,

Thank you very much for your feedback and comments. I am very happy to know that you enjoyed your stay with us and hope to see you again in the near future.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 July 2013

Well, I can only say that Sheraton Miramar, El Gouna was the best hotel I've stayed in throughout 10 years of vacations in different hotels around Egypt.

The hotel is a perfect getaway with a lovely environment, a great place for a calm vacation away from the fast rhythm of the city and the ongoing demonstrations in Cairo. Located in El Gouna, one of the most classy towns in Egypt, the Sheraton occupies a beautiful location of massive area, 9 islands of luxury. The food is amazing, variety and excellency in taste are 2 keywords that cover it. The pool is wonderful, with a daily schedule for activity from aerobics to water polo (in a separate pool so as not to disturb swimmers) to just chillaxing. There are several beaches with partitions for privacy, always enjoyable at any time of the day. The rooms are always clean and well supplied and the planning of the resort makes each of the rooms overlook either a lagoon, beach or pool, therefore always having a great view.

As an architect I must comment on the architecture of the resort. Designed by the wonderful Michael Graves, the hotel is a breathtaking architectural experience, rich with elements and color that makes you connect with the building instantly. Being awarded with several awards for sustainability, the hotel also works for the welfare of a more green environment. We stayed in room 8117, which was very calm and cozy with a magnificent vaulted roof overlooking similar chalets overlooking a private lagoon.

The weather is great at El Gouna, a cool breeze always accompanying the heat of the sun. The staff is very welcoming, always ready to help and serve and make you feel comfortable (with the concept of Comfort of the Staff therefore Comfort of the Client therefore Profit =) )There are activities and pools especially for children and downtown and the marina are always a shuttle or tok-tok ride away.

Overall the stay was very enjoyable and we're definitely going back again =).

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandraCairo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 22 July 2013
Dear SandraCairo,

Thank you very much for your positive feedback and review. I am very happy to know that you enjoyed your stay with us.

You really got it how does it feel here in Sheraton Miramar and in Elgouna. This is place is really special and relaxing. it helps you to go out of the daily routine and the hectic life style to peace and harmony.

See you soon and looking forward to welcoming you again.

Islam
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Wiltshire, United Kingdom
Level 5 Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 15 July 2013

We stayed in June, before the unrest elsewhere in the country, but as when there were demonstrations against the previous President, nothing was evident in the hotel, or the rest of the town of El Gouna, as those working there were doing all they could to enhance the enjoyment of tourists who are essential to success, employment, etc. It is sad and touching to know that many relatives of staff working here are resident in the two main population areas of Cairo and Alexandria, but we feel that we need to continue to give our support to the individuals and the country as a whole by continuing to visit this untroubled area. In the hotel, and especially if you are a returning guest, there is a variety of offers available. Themed evenings are enjoyed by all, and the bar service, whether in the main hotel or down on the beaches, is great, as is the selection of food on offer without having to leave your sun-lounger. With sunshine guaranteed, this remains an ideal place for a break. The rooms are large, and the aircons work well to provide that cooling sensation needed, whether at the end of the day, or just for a couple of minutes chill away from the lounger. The boys on the beach all work hard to ensure everyone is satisfied and happy, and whilst there will always be that little something extra you'd like, no matter where you stay, that would make it just perfect, there's not a lot I'd want to change that would improve the relaxation on offer. As I said at the outset, it is a pity that there are not more guests, but for those who do stay, obviously there are consequential benefits too - plenty of room in the restaurants, a quiet environment walking (or jogging) around the hotel's spacious grounds, and even better service. Try the hotel's airport shuttle door to door service - very reasonable per room cost, saves time, is reliable, and the aircon works!

Room Tip: The '2000' series block faces the Red sea (small surcharge) over the lagoon, and is perfect...
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JT20112011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 17 July 2013
Dear JT20112011,

Thank you very much for your feedback and comments. I am very happy to know that you enjoyed your stay with us.

Hope to see you soon and looking forward to welcoming you back again.

Regards
Islam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Miramar Resort El Gouna

Property: Sheraton Miramar Resort El Gouna
Address: Red Sea, El Gouna, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in El Gouna
#4 Family Hotel in El Gouna
#5 Spa Hotel in El Gouna
#5 Top resorts Hotel in El Gouna
#8 Luxury Hotel in El Gouna
#10 On the Beach Hotel in El Gouna
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Miramar Resort El Gouna 5*
Number of rooms: 338
Official Description (provided by the hotel):
Sheraton Miramar Resort El Gouna is built on the most magnificent site, spread over 9 Red Sea islands and is designed by the world famous architect, Michael Graves. The award-winning architecture is inspired by ancient Egyptian designs. The unique seafront setting of the resort with the dramatic backdrop of desert mountains, crystalline lagoons, wooden bridges and lush gardens gives you the sensation of being in another world. Perfectly suits family holidays, romantic holidays, Weddings, honeymoons, meetings, seminars and incentives ... more   less 
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Also Known As:
Sheraton Miramar Hotel El Gouna
Sheraton El Gouna
Sheraton Miramar El Gouna

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