I stayed at Sheraton Gouna back in July and I have couple of comments on this hotel:
first of all I am SPG Platinum member and I definitely know what Sheraton has to offer to their guests from my experience staying in Sheraton hotels around the world.
1- I asked to change my suite as it was very dark during the day, they told me they are fully booked. ( I stayed 5 nights) nobody followed up with me on that. definitely they had check-outs the next days.
2- I didn't feel they know what is SPG for, usually I get special treatment but in this hotel it was absolutely nothing to them.
3- one incident, I was reading a newspaper at morning at the bar and decided to go back and continue reading in my suite then I was stopped by a waitress and in an ordering language she asked me to leave it. I told her that there is a way to tell me the rules she has without embarrassing me as a guest ( she would simply tell me that the newspaper is assigned to the bar and if you need one I will ask the housekeeping to send you the available one to your room). this is what a Sheraton staff with normal training would do.
Gouna as a place is amazing, the location of the hotel is near everything.
- Official Description (provided by the hotel):
- Sheraton Miramar Resort El Gouna is built on the most magnificent site, spread over 9 Red Sea islands and is designed by the world famous architect, Michael Graves. The award-winning architecture is inspired by ancient Egyptian designs. The unique seafront setting of the resort with the dramatic backdrop of desert mountains, crystalline lagoons, wooden bridges and lush gardens gives you the sensation of being in another world. Perfectly suits family holidays, romantic holidays, Weddings, honeymoons, meetings, seminars and incentives ... more less
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- Also Known As:
- Sheraton Miramar Hotel El Gouna
- Sheraton El Gouna
- Sheraton Miramar El Gouna