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“I have had to cancel but don't ignore this hotel” 4 of 5 bubbles
Review of Sheraton Miramar Resort El Gouna

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Sheraton Miramar Resort El Gouna
Ranked #11 of 18 Hotels in El Gouna
Leigh-on Sea, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“I have had to cancel but don't ignore this hotel”
4 of 5 bubbles Reviewed 18 September 2013

I regret to say due to illness I have had to cancell my holiday to the Sheraton Miramar El Gouna Egypt
I had booked for 10 days and I am desolate we have been to Egypt many times and even in troubled times however This is The best place in Egypt and the hotel is really nice they even have a relaxation. Beach no kids no music. No notice ball games they have large comfy hammocks a few minuets away there is a beach specialy for kids I love the ritz Carlton in Sharm but I don't like Sharm anymore the Sheraton is set on the Lagoon in El Gouna. There's no cars and traffic just put puts a a very regular bus that goes to the main town and. Fab Marina lots of good value Restaurants I want to get better and book again

Room Tip: Don't pay for a room upgrade most rooms without a see view have a view of the lagoon ask for a l...
See more room tips
  • Stayed October 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank elainesteed13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 29 September 2013
Dear elainesteed13,

Thank you ver much for your feedback and comments. I hope that you feel better now. Get well soon and will be great to see you soon in the near future.

Regards
Islam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,222 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (316)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
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  • Swedish first
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  • Any
English first
London, United Kingdom
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 17 September 2013

Just back from a few days in Elgouna, egypt. Stayed at the Sheraton again and they only get better! We were upgraded to a beautiful and spacious beach front room,which had a really lovely terrace complete with 2 sun loungers! bathroom was huge with the luxury of 2 his and her sinks! bed very comfy with crisp sheets and supportive pillows ( important things when you get a bit older!) breakfast was great with a huge selection of food and drinks - I loved the self service cappuccino machine. Staff were extremely helpful, particularly Samir in the waves pool side restaurant where the food was great for a quick lunch time snack. We had massages at the Sheraton spa and they too were excellent and very well priced. Will definitely be going back .

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JJS123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 29 September 2013
Dear JJS123_12,

Thank you very much for your feedback and comments. I am very happy to know that your expectations have been met and exceeded during your recent stay with us.

Hope to see you soon agan in the near future.
Looking forward to welcomingyou back.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 13 September 2013

First visit was in Dec 2007. Excellent staff and service. We had changed rooms due to reservations, both are spacious and clean. Food was good. There is a shuttle bus that takes you from the hotel to El Gouna downtown and vise versa.

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ahmed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 16 September 2013
Dear Sherbiny,

Thank you very much for your feedback and comments. I am very happy to know that you spent a happy vacation with us and looking forward to welcoming you back again.

Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 10 September 2013

I stayed at Sheraton Gouna back in July and I have couple of comments on this hotel:
first of all I am SPG Platinum member and I definitely know what Sheraton has to offer to their guests from my experience staying in Sheraton hotels around the world.

1- I asked to change my suite as it was very dark during the day, they told me they are fully booked. ( I stayed 5 nights) nobody followed up with me on that. definitely they had check-outs the next days.
2- I didn't feel they know what is SPG for, usually I get special treatment but in this hotel it was absolutely nothing to them.
3- one incident, I was reading a newspaper at morning at the bar and decided to go back and continue reading in my suite then I was stopped by a waitress and in an ordering language she asked me to leave it. I told her that there is a way to tell me the rules she has without embarrassing me as a guest ( she would simply tell me that the newspaper is assigned to the bar and if you need one I will ask the housekeeping to send you the available one to your room). this is what a Sheraton staff with normal training would do.

Pros:

Gouna as a place is amazing, the location of the hotel is near everything.

Room Tip: upper floor, the sea facing side
See more room tips
  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank YShawky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 12 September 2013
Dear YShawky,

Thank you very much for your review. Please let me seize this opportunity to extend my deep apologies for not meeting your expectations during your recent stay.

I will share your comments with the head of departments concerned to inviistigate and recover. Meanwhile I will be waiting for your coming stay to show you that we can do better.


Regards
Islam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

This was our fourth stay at Sheraton Miramar. As usual, great hospitality and amazing friendly staff. The best landscape and relaxing scenes whenever you go at the hotel!
The food was great for both breakfast and dinner with excellent variety and different theme every day. The beach snacks are also very nice. This time, we have tried breakfast at the room and the room service was also super.
We love the swimming pool at Sheraton with the different levels and the kids have enjoyed it everyday.
Special thanks to Mr. Hamdy Khalaf and Mr. Wafy for their extra care.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gigo_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 12 September 2013
Dear Gigo_13,

Thank you very much for your feedback and comments. I am very happy to know that you enjoyed your 4th stay with us and looking forward to welcoming you back in the near future for the 5th time.


Regards
Islam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

I have again visited Sheraton Miramar, and as usual I found it great place to stay there. The high quality of the service with the best food will be delightful and make your stay very special as the whole team there will be all the time try to get you feel special. If you want a memorable stay go to Sheraton Miramar with your loved ones.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KBDoha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 7 September 2013
Dear KBDoha,

Thank you very much for your feedback and comments. I am very happy to know that you enjoyed your recent stay and hope to see you soon in the near future.

Regards
Islam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 4 September 2013 via mobile

I liked the hotel design & the room was big enough.
Also the location was very good and near from every thing.
I liked the swimming pool more than the sea beach. And the prices very good in low season and good in high season.

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AhmadFJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Islam M, Deputy General Manager at Sheraton Miramar Resort El Gouna, responded to this review, 7 September 2013
Dear AhmadFJ,

Thank you ver much for your feedback and comments. It is really great to know that you enjoyed your recent stay with us.

Looking forward to welcoming you again in the near future.

Regards
Islam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Miramar Resort El Gouna

Property: Sheraton Miramar Resort El Gouna
Address: Red Sea, El Gouna, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in El Gouna
#4 Family Hotel in El Gouna
#6 Top resorts Hotel in El Gouna
#6 Spa Hotel in El Gouna
#10 On the Beach Hotel in El Gouna
#10 Luxury Hotel in El Gouna
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Miramar Resort El Gouna 5*
Number of rooms: 338
Official Description (provided by the hotel):
Sheraton Miramar Resort El Gouna is built on the most magnificent site, spread over 9 Red Sea islands and is designed by the world famous architect, Michael Graves. The award-winning architecture is inspired by ancient Egyptian designs. The unique seafront setting of the resort with the dramatic backdrop of desert mountains, crystalline lagoons, wooden bridges and lush gardens gives you the sensation of being in another world. Perfectly suits family holidays, romantic holidays, Weddings, honeymoons, meetings, seminars and incentives ... more   less 
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Also Known As:
Sheraton Miramar Hotel El Gouna
Sheraton El Gouna
Sheraton Miramar El Gouna

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