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“Nothing too much trouble”

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Hotel Sultan Bey Resort
Ranked #6 of 18 Hotels in El Gouna
Certificate of Excellence
Reviewed 9 February 2013

I was so comfortable and safe here at Sultan Bey, travelling alone and for the first time to Egypt. Ok, people say EG is a bubble, but even in Hurghada (alone) I was fine, everyone was courteous. At the hotel, everyone was charming and pleasant, and went beyond what I expected to be helpful and informative. Food was very good, waiters attentive, beautiful restaurant and pool etc. I didn't feel anyone was waiting for tips, and didn't experience any waiting for service.
Yes,the fittings are a little worn around the edges, but I found it added to the charm of the place. The beds are so comfortable, best sleep for ages, and no problems with bathroom, electricity etc.
I miss it all!

Room Tip: I liked my view over the garden, but was also one floor above the staff room, which was a little noi...
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  • Stayed: February 2013, travelled solo
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4  Thank JulieG31Jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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269 - 275 of 791 reviews

Reviewed 4 February 2013

Flowery, rosy, green, a small hotel, well maintained, and clean, everything is within reach in the room and outside, almost no walking. Its location is excellent, it overlooks the lagoon and is at 3 min walk to AlGouna downtown. AlGouna is characterized by Nubian style, red, low floors buildings. Restaurants and cafes are everywhere at close walking, supermarkets provide reasonable fixed price food, drinks and commodities. Antiquities and local products are available but should be bargained firmly. The hotel offers a small heated swimming pool, food is excellent and diverse at dinner, and good but understandably unchanged at breakfast. Staff is helpful and smiling, but when it comes to room selection you get what you want with some insistence; the view may overlook the lagoon, the swimming pool, both, or be internal over the gardens. Rooms are strangely having too steps, tumbling is a high risk specially when waking up at night. A shuttle boat departs from the hotel to Zeytouna beach every 30 minutes in shuttle trips from 8:30 am to 5 pm. Night entertainment is limited at the hotel but easily available throughout AlGouna. All in all, friendly hotel in a warmly welcoming town. Cairo is boiling by political differences, AlGouna is quiet, peaceful, and safe.

  • Stayed: January 2013, travelled with family
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Thank Hfahmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2013

Stayed here a few times now, pleasant hotel with lovely views especially depending on whether you get a lagoon view or a garden view. Staff are usually helpful and pleasant. Good breakfast. Very good location, close to everything, based in Downtown, has a shuttle boat to the hotel beach. This time, the hotel was full and the staff seemed a bit over stretched. There was not always hot water and we had to renegotiate for the room we wanted even though we had been very specific and it was promised. It is a hotel catering for tourists from abroad so don't expect to feel that you re in Egypt...but El Gouna is not really Egypt anyway!!

  • Stayed: January 2013, travelled with friends
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1  Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2013

I agree with others that the hotel needs renovations. It's a cozy place with beautiful scenery, yet, the staff was a bit overwhelmed. It could be also noticed that they were stressed out which reflects on how they service people, but they still tried hard, especially at the restaurant.

Sad but true, the reception was not really friendly to Egyptian guests. Overall experience was OK but we could have felt more welcomed and see more smiley faces.

Room Tip: The lake view is worth it!
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  • Stayed: September 2012, travelled as a couple
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4  Thank Monzique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2013 via mobile

be patient when you cone here. incredibly slow! many rooms were noisy and have no view at all.
esp. the staff around the pool was lazy and even harsh.
food was very good.
atmosphere is very artificial. the complex could be everywhere in the world, no egyptian influence. even prices are stated in euros. expensive.

  • Stayed: January 2013
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1  Thank specht-auf-safari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2013

Firstly this was purely a late minute booking for myself and a friend to go kitesurfing for a week on the Red Sea. So when compared to our normal camping trips on the Gower etc this was rather palaceus! A weeks 4* B+B for £100...can`t grumble.

So the Hotel was as expected, if you don`t mind the copious use of marble, absolutely everywhere and even a 4* shower sprayed the floor, hence the need for extra towels on the floor. However, we had two single beds, enough room for coffee table, settee, mini bar and a small (none flatscreen) TV. The staff were friendly, the manager directed us to the key guy at the local kite school, really no complaints

Breakfast, we were rather getting our monies worth, (bit of an irony compared with how little it cost!) But you know what I mean we usually spent over an hour there making it a sort 7-8 course affair. Nice seating arrangements inside and out, and not too crowded being off season

The area, the hotel had its own boat to shuttle residents to its own little island, which was where we hooked up with the local kite school and payed them a tokenry fee for launch/land and safety boat cover, (we took or own equipment) they were a good bunch of local guys really appreciative of any income at this time of the year I would imagine.

El Gouna - I would describe it as an Egyptian theme park in the desert on the coast. All very clean safe and tidy, but if you wanted to see the "real Egypt", then I guess you would want to go on a lot of excursions. But for us it was perfect. You can eat really cheap, it`s a bite like scam city with everything from Quicksilver T shirts to Rolex watches. They`ll tell you quite openly that all the T shirts are just printed out the back, I succumbed to a pair of Oakley's but drew the line at a Rolex!! The Oakley's my be convincing at a distance but a Rolex for £30 aint gonna anyone...

In summary, at present with the strength of the GBP against the Egyptian pound it was a good bargain and as I said at the opening I really can't fault it for what we wanted v what we paid. But the sad thing though...would I take my family there for our summer holidays? Definitely not we would allways opt for southern Europe, but for the specialist activities Egypt is great, the main sport is diving, by the way, but with kitesurfing the up and coming "new kid on the block" None the less will I go back? You bet yes at the right time and place.

  • Stayed: December 2012, travelled with family
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4  Thank peterhereford1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2012

Had another 3 great weeks at this fantatstic hotel.Has my title says it never fails to give you a good and relaxing holiday.The staff are excellant and nothing is too much trouble for them.Everybody there is so friendly from recepetion,waiters,room boys,beach boys and even the security guards always have a good laugh with you.This is just what you want from your holiday.
There is a shuttle boat to take you out to the beach if you would rather go there than the pool,and the new boatman is very helpful always smiling and giving you assistance on and off the boat if you require it.On the beach there is the ever dependable Mahmoud who will help you find a nice space and bring you a towel and mattress.
The hotel,rooms and resturant are very clean and tidy and you always see the staff keeping it that way.They are very proud of their hotel and it shows.
I will certainley return,enshalla,,so KEEP IT UP SULTEN BEY,,you are doing a good job.

  • Stayed: November 2012, travelled as a couple
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2  Thank annemalc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sultan Bey Resort

Address: Kafr El Gouna | El Gouna, El Gouna, Hurghada, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#5 Luxury Hotel in El Gouna
#5 On the Beach Hotel in El Gouna
#7 Romantic Hotel in El Gouna
#9 Family Hotel in El Gouna
Price Range: £47 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sultan Bey Resort 4*
Number of rooms: 115
Official Description (provided by the hotel):
Sultan Bey is a labyrinth of alleyways, courtyards and domes spreading from the shores of the turquoise lagoons to the heart of Downtown Kafr El Gouna. This 4-star hotel prides itself on providing its guests with services of the highest standard in intimate surroundings. Beautifully decorated rooms enjoy balconies or terraces with views of the lagoonor central courtyard.The hotel provides 115 rooms, standard room with garden or Piazza view and superior rooms with lagoon and/or pool view. Several restaurants and bars are spread over the property, one on Zeytouna Beach Island which is easily accessed with a short Shuttle boat ride to enjoy the open sea. Some chairs and umbrellas are also available on the lagoon beach.Swimming pool and some sport activities are organised in the hotel. ... more   less 
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Also Known As:
Hotel Sultan Bey El Gouna

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