This hotel has a mixture of excellent stuff, accompanied by a lot of things that could be improved. The hotel location is excellent, very close to down town and Kafr el gouna, with plenty of outings and restaurants. Excellent room view overlooking the lagoon, pool and easy access to beach. Good breakfast buffet and good room service. Good value for money and very friendly staff.
On the other hand, we were shocked by the room quality and the level of training of the reception staff. The reception clerk on arrival apparently didn't know how to handle customer requests. We were surprised to find twin beds in the room while we have requested a double bed, he just looked at us and said "no problem"!! We requested a room change as also we noticed that the furniture was old, but he was more concerned whether it was functioning or not. After insisting that we wanted a room change, he said that he was fully booked and we should wait 2-3 days. After waiting we went to him again and asked about room availability, he didn't remember us or what we requested (although he took our details). The bathroom window didn't close appropriately, and that allowed for insects and other reptiles to enter especially during the night.
It's a shame that a good place like this is left in that condition.More
- Free Parking
- Breakfast included