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“Beach volleyball!!”

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Movenpick Resort & Spa El Gouna
Ranked #7 of 18 Hotels in El Gouna
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Beach volleyball!!”
Reviewed 6 August 2014

We stayed here for 2 weeks, arrived on 22 July, and i loved the heat. Really nice room, very comfortable bed, hotel was always clean, food is great (except not much fruit at dinnertime).

My husband and son had kitesurfing lessons with Kitepeople just by the beachfront and I rented windsurfing equipment from the nearby place. due to tides windsurfing had to be timed just right, I had lots of fun though as im intermediate windsurfer but don't think the equipment on offer will be good enough for a pro. Alladdin the windsurf guy was friendly - but be aware that you go out at your own risk. the lifeguard sometimes doses off or is not even there. Ahmed was great at helping with board and sail, and Im sure his English will get better and better.
One of the highlights was the boat trip to Dolphin House - we saw so many of them which apparently doesn't always happen , and my son captured some amazing footage of the underwater world.

The animation team were really good - I had arabic lessons with Khaled( aka Bibo) and Budi, Nano was amazing at his dancing skills, my husband practised his russian with lovely Zheniya, and my favourite was Ana -she got me into water volleybal, water polo and beeeeeach volleybaaaaalll!!!we had some amazing games, and plenty of friendly conversations covering a variety of topics (including local knowledge). she' s got great people skills and im sure we wil keep in touch. OVERALL A FANTASTIC TWO WEEKS AND I MISS IT ALREADY!! Im sure Ive missed lots of people out, all the staff were very friendly, arriving back in England was a real shock to the system!

Room Tip: we stayed in room 5321 - perfect location - overlooking a lagoon and the sea
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank KatyaZhura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brigitte G, Public Relations Manager at Movenpick Resort & Spa El Gouna, responded to this review, 15 July 2015
Dear Guest
Thank you very much for rating our hotel based on your recent stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back very soon.
Your Mövenpick Resort El Gouna Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (405)
Date | Rating
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English first
cairo
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 August 2014

Very nice hotel, with spacious rooms equipped with all needed. Nice Buffet breakfast, and lots of activities for kids. Access to the beach. Great for conventions and fairs. one of the oldest hotels in Gouna.

  • Stayed September 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jessykaCairo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brigitte G, Public Relations Manager at Movenpick Resort & Spa El Gouna, responded to this review, 4 September 2014
Dear Guest
Thank you for your visit and for having taken the time to share your experiences with other future travellers. We are happy to know, that were able to meet up with your expectations and we are looking forward to welcome you back very soon for another visit to Moevenpick Resort & Spa El Gouna.

Best regards
Brigitte Gobran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2014

It was the best vacation for me and my friends really enjoyded cus the animation team make agreat atmosfer there in morning and at night and at night we went to party to geather and it was great i hope to come soon to enkoy again with them special thanks for ( khaled,boody,nano,anna ,geniya,vika) really thanks guys u mafe or vacation perfect thanks all

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brigitte G, Public Relations Manager at Movenpick Resort & Spa El Gouna, responded to this review, 15 July 2015
Dear Guest
Thank you very much for rating our hotel based on your recent stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back very soon.
Your Mövenpick Resort El Gouna Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

I have stayed three times in Moevenpick Resort & Spa El Gouna. My last visit was a very disappointing for the following reasons

There is no free wifi service and the service available is too expensive; something you don’t expect in a supposedly five stars hotel

The key to the room is a magnetic card that I had to change/replace every day for a five days because the card doesn’t open the door. Noting that my room was far from the reception and after a long day on the beach it is annoying to walk all the way to reception and back because of a key that does not function properly

The type of the hotel guests and the attitude of the staff assigned to the pool area who allowed the guests to swim wearing their clothes was disappointing to say the least. It was disgusting to see women jumping in their full clothes. I have tried to explain to the staff working in the pool area that this is unacceptable because of hygiene problems issues. The staff did not care and simply responded saying this was tolerated by the management of the hotel; a response that I found disturbing.

I delux room was overlooking the pool area, needless to say, with the type of people swimming in the pool my morning view was very depressing

Room Tip: The delux room sea view are quieter
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  • Stayed June 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Noha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brigitte G, Public Relations Manager at Movenpick Resort & Spa El Gouna, responded to this review, 9 August 2014
Dear Ms Noha
Thank you for your visit and for having taken the time to review our hotel. We regret to know, that your stay was not entirely meeting up to your expectations. Rest assured, that we haven taken your comments very seriously and will do our best to rectify any shortcomings. Swimming in the pool is restricted to proper swimwear only.

thank you again for your valuable comments and hoping to be able to welcome you back very soon.

Best regards
Brigitte Gobran
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 2 August 2014 via mobile

wooooow it was very funny vacation with my family and our friends from the hotel.i wanna say this hotel is fantastic place very nice view and nice weather .about the food the mein restaurant and oaises restaurant is fantastic the food is very tasty thanks for all the staf from oaises and restaurant .and my best griends I can't forget them the megafun team they are really the best and fantastic and professional team they make all the hotel happy in the morning and at evening they dance with the kids and with them parents really we had a very nice holiday with them I hope to come again to spend with them long time and special thanks for them ( khaled.boody.nano.geniya.vika.anna) guys I hope to see u soon and thanks to every one in the hotel

Stayed August 2014, travelled with family
Helpful?
Thank هدي ا
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brigitte G, Public Relations Manager at Movenpick Resort & Spa El Gouna, responded to this review, 15 July 2015
Dear Guest
Thank you very much for rating our hotel based on your recent stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back very soon.
Your Mövenpick Resort El Gouna Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 August 2014

We have been coming to Moevenpick El-Gouna for the past years on a yearly basis. This year was shocking.
The hotel has been very COMMERCIALIZED. Quality of service is low. Value for money is low as compared with Sheraton Miramar as an example!

Here are some points to consider:
- A Fruit Basket and two bottels of water upon checkin.
- No Life Guard on Pools, even though towers/chairs exist.
- Allowing Children eating Ice-Cream in pool, people drinking, smoking cigars and cigarets inside pool.
- Antz in room!!! We experience this every year we come to this hotel. Room Service just sprinkled the restroom upon our complain, but that was useless. Ant houses inside rooms to be tracked, blocked and to be properly sprinkled with powerful sprays by designated companies.
- Room Floor cleaning is not up to standard.
- Our room restroom stinks! Even though it was cleaned, but there seem to be a smell coming from up from the toilete somehow.
- We stayed for 8 days, initially on a half board basis. But we discontinued and preferred BB option, due to the low quality and variety of food at dinner.
- Lighting passages have to be improved. it is very dark when you walk through the pool area, bridges, walk throughs between gardens at night.
- Balcony doors leaking significant air! We changed our rooms twice (Family room, checked another family room, and our third regular room was the same). Maintenance team could not solve it. All balcony doors need to be adjusted/aligned and wind/dust stoppers to be added.
- A complimentary water bottle Once upon checkin.! Well thank you! For the whole family! Add to this Water, Tea Coffee are not included in Half Board offer. something truly ridiculous. So i will have dinner at your restaurant, but i cant drink water!!! if i want to, then ill have to pay 6 times its regular price! it is similar to inviting people to dinner, and charginig them for using the toilete and the tap water for washing their hands!! Compare this with Sheraton Miramar which includes these basics drinks in the HB deal, and do refil Nestle water on daily basis in room.
- Bell man didn't help us put our luggage in car, we had to bring them out from the hotel.

Most of the above was communicated to front desk, customer relations, and duty manager, along with FB manager for the dinner complains.
- My family and i are totally disapointed.

One more time, Moevenpick has degraded significantly, it is now a very commercialized hotel accepting BUS Trips.
We do love the hotel and do love coming yearly, but this has to be fixed. Hotel must give good value for money! otherwise, we are considering somewhere else.

Room Tip: - Choose a family room, if you're having children. It is spacious, and they'll love it. - G...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Christopoloss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brigitte G, Public Relations Manager at Movenpick Resort & Spa El Gouna, responded to this review, 3 August 2014
Dear Guest
Thank you visiting our hotel. We regret to know, that we were not able to meet up to your expectations. Your constructive comments have been discussed with the management and will help us to improve our services and facilities for all future guests.
Hoping to be able to welcome you and your family back for another visit at Moevenpick Resort & Spa El Gouna.

Best regards
Brigitte Gobran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 July 2014 via mobile

It was such an amazing experience !
The service is perfect, beds are really big, rooms are clean !
In add, our room had a direct access to the beach!!
Will come back for sure in a year !!!!
The breakfast is really huge, you can find either fruits, French bread, waffles, eggs, ...
I really appreciated my stay there, the staff is really professional and attentive !
Shokran awi !!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cecile V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brigitte G, Leiter Öffentlichkeitsarbeit at Movenpick Resort & Spa El Gouna, responded to this review, 3 August 2014
Google Translation
Verehrter Gast
Wir danken Ihnen, dass Sie sich die Zeit und Mühe genommen haben, unser Hotel ausführlich zu bewerten. Es freut uns, dass Sie generell einen schönen Urlaub bei uns verbracht haben und die Zimmer, die Strand- und Poolanlagen sowie Küche und Bedienung der A la carte Restaurants Ihren Erwartungen entsprochen hat. Wir haben Ihre konstruktive Kritik bzgl Spa Bereich zur Kenntnis genommen und werden umgehend die nötigen Schritte zur Verbesserung einleiten.
Gerne hoffen wir, Sie bald wieder einmal in unserem Hotel Begrüßen zu können.

Freundliche Gruesse
Brigitte Gobran, Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Movenpick Resort & Spa El Gouna

Property: Movenpick Resort & Spa El Gouna
Address: Main Street | PO Box 72, El Gouna, Hurghada, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in El Gouna
#3 Spa Hotel in El Gouna
#3 Top resorts Hotel in El Gouna
#6 Luxury Hotel in El Gouna
#6 On the Beach Hotel in El Gouna
#6 Romantic Hotel in El Gouna
Price Range (Based on Average Rates): £
Hotel Class:5 star — Movenpick Resort & Spa El Gouna 5*
Number of rooms: 420
Official Description (provided by the hotel):
The Mövenpick Resort & Spa El Gouna is nestled on a peninsula, with its own exclusive beachfront. It offers spectacular views of the Red Sea, the tranquil lagoons and the lush gardens. The ideal surroundings combined with the resort's extensive facilities all make for a perfect stay. The charming center of El Gouna with its picturesque architecture and numerous attractions is only a few minutes away and Hurghada International Airport can be reached in 30 minutes. ... more   less 
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Also Known As:
Moevenpick Resort & Spa El Gouna Hotel El Gouna
Moevenpick Resort And Spa El Gouna
mövenpick El Gouna
Moevenpick Hotel El Gouna

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