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“Poor Facility”
Review of Arena Inn

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Arena Inn
Ranked #14 of 18 Hotels in El Gouna
Certificate of Excellence
Reviewed 24 April 2014 via mobile

My family stayed for 3 nights, during easter holidays,

Room: Old furniture and paint, leaking mosquitos from the door and window

Food: Below average and overpriced beverages on the Piscine Bar

Customer Service: Average, despite they would like to help when challenged.

No go especially for a family with Kids


Stayed: April 2014
Thank Mohammed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vlusci, General Manager at Arena Inn, responded to this reviewResponded 2 May 2014

Dear Mr. Mohamed,

I first of all would like to thank you for having taken the time to share your experience at our hotel online. All your comments are of a high value to us, as we consider them a very useful tool to constantly analyze our customer service. Immediate and corrective action is usually taken when it is necessary.

It seems we were not 100% able to meet your expectations and I apologize for any inconvenience caused from our side. After having investigated your concerns, please find hereafter our feedback:

Concerning the mosquitos, please be informed that our pest control company is spraying the properties all over El Gouna 2 times per day, as discussed during our personal meeting in the hotel.

Our regular guests are usually very happy with our food offer but I am sorry to read that you disliked our menu. At the same time, note that we are offering a 2 weeks menu cycle for more variety. The buffet formula allows our guests to have a complete menu going from the starters, salads, soups, main dishes to fruits and desserts, without quantity limitation. However note that we are going to do our best to review the items and study their cost to ensure our guests' satisfaction at the best price.

As for our customer service, I would like to inform you that our Guests' Satisfaction Analysis indicates a very high score in term of quality of service.

Should you have any other question, please feel free to contact us at any time. I do hope to be able welcoming you soon again in our hotel and remain in the meantime,

with best regards

Maged Maher
General Manager

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161 - 167 of 532 reviews

Reviewed 22 April 2014

It s a great place to stay. Quiet and relaxing place and friendly staff. The rooms was nice and clean.It s not the last visit for me and my family..we will come back again.The hotel is in downtown and near to all.

  • Stayed: April 2014, travelled with family
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Thank favrskov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vlusci, General Manager at Arena Inn, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for your nice comment. All your remarks are of a high value to us, as we consider them a very useful tool to keep or improve or customer service whenever it is necessary. It is good to read that you have enjoyed your holiday with us and it seems we were able to meet your expectations. Should you have any other question, please feel free to contact us at any time and we do hope to see you soon again in our hotel.

All the best to you
Best regards

Maged Maher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

The hot was clean, having helpful staff , nice place, warm hospitality , clean nice big pool,
v delicious food and excellent experienced chefs
I was there full board in last Feb. and this hotel is really WOOOW

Room Tip: Choose a pool View
See more room tips
  • Stayed: March 2014, travelled with family
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Thank PrinceSs M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vlusci, General Manager at Arena Inn, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for having taken the time to share your experience at our hotel online. Your opinion is very important and each comment is taken very seriously. It seems we were able to meet your expectations, which is very nice to read. We stay at your entire disposal for any other question you may have and look forward to welcoming you soon again in Arena Inn.

We thank you for your trust and wish you all the best.

Warm regards from sunny El Gouna

Maged Maher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014

The place is amazing, relaxing and quiet. Side view of a small lake with some greenery, reasonable pool with side bar, pool game and so on. You get free drinks for all exclusive booking, and ice-cream for kids. This i discovered as the stay moved on, but upon arriving i was welcomed with a-not-so-welcoming staff.
Rooms are not that amazing, some other places in GOUNA too are much better, in regards to style and quality. Do not plan on staying in them for long. If you want a quiet early night in, DON'T take a lake view room. It is noisy and they play music on occasions.
FOOD: we booked Breakfast and dinner, by day one- we cancelled! Breakfast is kinda okay, if you don't want anything fancy (coffee and fruits), dinner is horrible stale food that is not worth it at all.
You can visit some new places for dinner in downtown gouna. On the last day we went to this amazing Malaysian restaurant (white Elephant). Glad we missed Inn's dinner!

We've previously been to other inns and gouna, we prefer them. Better Quality for price too.

Room Tip: Rooms on Lake view are noisy. Be careful with the mosquitoes.
See more room tips
  • Stayed: February 2014, travelled with family
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Thank Somaya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vlusci, General Manager at Arena Inn, responded to this reviewResponded 6 April 2014

Dear Ms. Somaya,

Thank you for having taken the time to share your experience at our hotel online. All your comments are of a high value for us, as we consider them all as a very useful tool to maintain or improve our customer service whenever it it necessary.

I am sorry to read that we di not meet your expectations and would like to inform you about the following points : our menu offers a 14 days food program for more variety and taste. Our regular guests, representing more than 20 % of our customers and staying sometimes more than 1 month, are usually very happy with the quality of the food, as well the presentation and hygiene. At the same time, we did not receive any specific complaint regarding the food during your time with us. As for the noise, we do not use any sound system at all, unless once a week during our Oriental Show. Our music is soft allowing our guests to relax and enjoy their stay in a quite atmosphere, for which we are well known.

However it would have been greatly appreciated getting your comments on the spot so that we could have taken an immediate action. If you have any other question or if you would like to talk personally and in a more detailed way, please do not hesitate contacting me by email on gm@arenainn-elgouna.com

I trust your understanding and thank you once again for your time. Looking forward to be able welcoming you in Arena Inn at another occasion, I remain,

with best regards

Maged Maher
General Manager

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Reviewed 2 April 2014

This was our fourth trip to Egypt having previously stayed in Sharm El Sheikh and we were so glad we made the change. My partner had seen this hotel advertised 3 years previously and had wanted to go there because of the family and friendly atmosphere and we were not disappointed.

We had paid for a lagoon and pool view room which was fantastic and an absolute delight to be able to sit on our balcony and enjoy the amazing view. Our room was cleaned every day and we couldn't fault the food. There was always a good range to eat either inside or at the outside cooking stations and it is the only hotel we have stayed at where we actually made it for lunch every day, if only for the salads which were always crisp and fresh.

The staff were more than helpful and would always be there with your coffee in the mornings or your usual drink and lunch times or evenings. The restaurant overlooks the lagoon and again this was very pleasant and relaxing when enjoying your meals.

The location of the hotel is great, literally around the corner from downtown El Gouna and if you want to venture further afar there is always a tuk tuk to be found outside of the hotel - an ideal way to get to the marina which is lovely to walk around and has some great entertainment at nights.

We are definetly planning to return again this year and I would like to thank all the staff for making us feel so welcome.

  • Stayed: November 2013, travelled as a couple
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1  Thank squizell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

I loved my holidays in El gouna, in Arena Inn hotel...very nice place, near to downtown. I am in love at el gouna town...soooo beautifull place to be....The hotel was nice, service was good, rooms was clean...it is close to kite spot...The food is average, but still ok.I will be back for sure....

  • Stayed: May 2013, travelled with friends
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Thank Nina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014 via mobile

I loved the place its so near to down tawon and room service is excellent also the transportation was easy and avaliable and about the food is average.
The staff is so friendly as well
They upgraded our rooms to be pool view which made us very pleasant with staff once we were in.
I really recommend this hotel for stay
I will never forget the past 3 days I spent in this hotel

Stayed: February 2014, travelled with friends
Thank Ghada T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vlusci, General Manager at Arena Inn, responded to this reviewResponded 12 March 2014

Dear Guest,

Thank you very much for having taken the time to share online your experience at Arena Inn. All your comments are taken very seriously, as our guests' satisfaction is our priority. Happy to read that we have been able to make you happy, I thank you once again for your trust. Looking forward to welcoming you soon again in our hotel, I remain, with kind regards.

Maged Maher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arena Inn

Address: Kafr El Gouna | El Gouna, El Gouna, Hurghada, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > Hurghada > El Gouna
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#7 Top resorts Hotel in El Gouna
#9 Spa Hotel in El Gouna
#13 On the Beach Hotel in El Gouna
Price Range: £17 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arena Inn 3*
Number of rooms: 144
Official Description (provided by the hotel):
Arena Inn Hotel is a convivial mid-sized El Gouna hotel offering all the amenities expected of a Red Sea holiday resort and only bookable under bed& breakfast or bed only. Built along the saltwater lagoon that separates the island of Kafr El Gouna from the Downtown mainland area, the hotel offers a peaceful waterfront setting a few steps from all the facilities and services of the fully integrated resort town of El Gouna. Cafés, restaurants, supermarkets, shopping galleries, and evening entertainment venues with live music and shows are all within walking distance. The hotel's infinity pool overlooks a swimming lagoon bordered by a small sandy beach. Arena Inn guests also have access to the hotel's sea beach on nearby Zeytouna Island, reached by shuttle boat or bus, where some of the best snorkeling in El Gouna can be found. Arena Inn's main restaurant, Laguna, is built to resemble a wooden ship's interior. It boasts splendid views over the turquoise lagoon from its panoramic wooden deck. The Arena Inn counts 144 hotel rooms in three main buildings facing the lagoon on one side and the golf course on the other. This Red Sea hotel is family friendly, offering entertainment opportunities, a kids playground, as well as connecting rooms for added convenience. It also welcomes couples and groups of friends. The Arena Inn is particularly appreciated for its very nice atmosphere, and repeat guests praise the staff's friendliness. ... more   less 
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Also Known As:
Arena Hotel El Gouna
Arena Resort El Gouna

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