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Panorama Bungalows Resort El Gouna
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Reviewed 29 July 2014

It was a really good holiday. I have nothing to complain. Really good staff, always smiling and helpful. We had a lagoon view bungalow... thats was a PARADISE!! We had a candle dinner by the pool with international food and all I can say it was WOOOW like a 5 star restaurant. Nice pool, nice neach, nice lagoon beach. That's was really good holiday and place. Definitely want to come back.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
18  Thank Kate F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

As someone who's been to El Gouna previously, we decided to have 2 weeks here instead of the Three Corners hotels - this was based on price only.

Good points;
1) Staff - some of these guys work so hard to make your holiday a success that you get the impression this place would grind to a halt if certain staff were not there; Ali in the restaurant is a star who goes the extra 2 miles to make sure everything is as good as possible. Ashraf in the pool bar, is another guy who really does work hard, and puts long hours in. Bahraa ( Sorry if the spelling is wrong ) in the lobby bar, does a great job ensuring the drinks are cold and served quickly.

2) Pool Bar - after a hot day in the sun, there's nothing nicer than sitting at the bar from 5pm to watch the world go by, taking in the scenic views and enjoying a cold drink served by Ashraf, Mohammed or Kaled. It really is a nice way to end the day.

3) Gardens - well kept, colourful as were all the grounds in general.

4) Breakfast - Choice of omelettes made to order, fried eggs or pancakes if you prefer. This was generally the best meal of the day over the 2 weeks.

5) Pool was clean and well maintained.

Negatives -

Restaurant - Manager / supervisor on the door, didn't enforce the no swimwear rule, so a few times while sat eating, I was faced with watching some cart-horse who had covered their bikini top up with a cropped t-shirt but left their wobbling backside hanging out of their bikini bottoms while bending over the food serveries to load up their plates.
Majority of guests failed to use the hand gel on the way into the restaurant, this should be encouraged to prevent any possible transmission of germs.
There were guests and also managers who were not using tongs to put food on their plates, from the salad bar and the dessert selections !
Food - there was a lot of repetition over the 2 weeks, the International night offered a good selection which was a plus point.

Swimming Pool - there is only 1 pool open, which tends to get busy with kids ( who should be in the kids pool ), people on airbeds and the groups who want to play ultra competitive waterpolo. Also you have music playing all day which in itself isn't too much of a problem when the animation guy is actually there. However when guests take it upon themselves to start acting as D.J., the music volume goes up and the taste is debatable. The other pool needs to be opened and made an adults only, quiet pool with no ball games.

There is an unused dining and bar area on the edge of the grounds which could be used to offer pizzas or other food as an alternative to restaurant lunches.

Rooms - we were in 529 and it was okay, it wasn't anything close to 4star, but with a few touch up jobs it could be made a bit better. Bed was big and quite comfortable, nice big Samsung lcd tv in the room too. Aircon wasn't very powerful, shower hadn't too much pressure and the showerhead holder wasn't any use, meaning you had to hold the shower in your hand to get any water on your body. There was the smell from the sewerage pipes on a couple of times that was noticeable. Power cuts happened several times, which was a bit of a pain at times.

Pool towels for the sunbeds ranged in quality from quite new to looking like a rag. There seems to be a lack of glasses too, but maybe Eastern European guests who take it upon themselves to order 3 or 4 drinks each contribute to this problem.

While we were there, it appears that the owners nephews were staying ( not sure if they paid or were on a family freebie ).
One of the lads who was in his teens seemed to decide at times that queues weren't for him, so while us paying guests stood in a queue, all hot & sweaty for a drink, he'd simply go behind the bar and serve himself.
His younger brother who was 7 or 8 also started trying to do the same from time to time - this is when he wasn't running around the reception foyer with a young girl and a couple of other kids, running, sliding on the polished floor and treating the place as a play ground. Managers should have the presence to stop these sort of activities - it is the paying guests, stood in the queue to be served who the hotel relies upon for income & profit.

Another problem was food preparation times for lunch mainly. Several times we went in to find koftas ( as an example ) being cooked on the hot plate, yet these were being started off at 12.30, when the doors opened, so from the start there were people stood waiting for food. these should be ready to be served at opening time, not just going onto the heat to start cooking !

There is a lot of things that need sorting out here to make this hotel run to the potential it has. There was a small amount of building work being carried out, which is a small start.

Would we return ? There's a slight possibility if the price was right but there needs to be a lot of improvement on behalf of the hotels offering - i.e the other pool being opened as a quiet, adults only pool etc. If this wasn't possible then we'd look elsewhere.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
15  Thank Oggy-Yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014 via mobile

This hotel has so much potential and could easily be a four star with some improvements. Saying that as it is it is a beautiful hotel in a wonderful location. All the staff are amazing, so cheerfull despite long hours. Nothing is too much trouble. Any problems we had (and they were minor niggles) were sorted quickly and efficiently. The rooms in the block were huge and could easily accommodate a family quite comfortably. The bed was one of the best iv slept in on a holiday. The food was plentiful and seriously if you cannot find something to eat you have a serious problem. Yes it was repetitive after two weeks but they do make the effort to offer variety. They are trying hard to offer meals to tempt all nationality and if you give some of the stranger looking dishes you will be pleasantly surprised at how good it is. The pool area is kept clean and tidy by the pool guys. The cleaners are a gem and with the added bonus of beautiful towel models they work so hard. The lagoon is beautiful and shallow enough to walk from one side to the other. Downtown is an experience and literally round the corner from the hotel. Lots of shops and restaurants. The entertainment is probably the only thing that let's this place down. There is one guy who is in charge of entertainment which consists of aqua aerobics and volleyball. Again potential to do much more especially for kids. Evening entertainment is generally music with the odd guest dancers could be improved. I can honestly recommend this hotel if quality of service is what you want this is the place to go in El gouna. Well done panorama bungalows your staff certainly made our holiday. Spa staff can be annoying but treatments are very good and reasonably priced. Shop on site is expensive compared to downtown but if there is something you want he will go and find it for you. (We needed a bandage) and off he went to a pharmacy to get us one. There is a pool table (new cues would be good) and table tennis which are free to use. Some reviewers have moaned that they give plastic glasses on the beach and around the pool. I would like to point out that the wind can be quite strong and one person who tried to be clever by getting a glass from the upstairs bar soon moaned when wind knocked it over and there was glass everywhere by the pool. Fortunately amazing pool guys quickly cleared it away. Some of the niggles people have had about this hotel are so picky it is laughable. Go with an open mind and try new dishes you will be surprised. It's by no means luxury but it is very clean and we'll maintained. You will find luxury at the Sheraton but also pay the price. I would return to panorama and el gouna in a heartbeat

Stayed: July 2014, travelled with friends
9  Thank Jaki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

My husband and I stayed here 4-18 July. We had a lovely time. We had a bungelow with steps into the lagoon and well worth booking.

As previously stated the staff are wonderful, the lovely pool man, the bar staff, the smiling waiters, the cleaners and the ever helpful reception staff, the staff couldn't be better.

The jewellery shop has some lovely items and such a lovely man there too.

I would say some areas are tired but renovation work is taking place,but everywhere is clean.

The food was fine, we felt is was the usual all inclusive and we always made a nice meal.

The position to Downtown is ideal only a 5 min walk to restaurants and bars. Then just a short tuk tuk ride ( a must) to the marina should you wish to venture out. The hotel has a bus to the marina every Friday night when there is street entertainment and worth a visit.

If you want a relaxing holiday this is the place. I'm sure we will return.
Thank you everyone

Room Tip: Bungalow are well worth it
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
7  Thank Dusty1Staffordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

I recently stayed here with my daughter and had a pretty perfect holiday. We stayed in one of the bungalows and I'm so glad we did. To be able to swim as the sun rises was amazing.
The food was good for the most part but it's the lovely grounds, the location and the staff that make this a great place to stay. It's not too big which gives it it's sense of peace.
If you want some nightlife then you will need to visit Downtown which is a lovely 10 minute stroll. I recommend the Irish bar for cocktails. There's a couple of clubs for those that want it.
We had international night during our stay which the staff worked so hard to make special and it was. We met some lovely people and I would love to go back.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank Kaysea4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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