Got back from 11 nights at Aqua Magic yesterday.
Room- Got upgraded to family room, gigantic bed, big enough for the three of us, essential with a two year old, and two wider than normal singles in a separate area, and a large wettoom, lots of storage, drawers, shelves and hanging space, although a few hangers more would be nice. But unfortunetly for a third floor family room, my two year old could unlock( by moving handle upwards) then swing open balcony door easily and then was free to climb chairs and railings on balcony, and despite a lock and a high up key chain sort of thing lock on the main door, my two year old could get around that just by opening and closing the door a couple of times, and eventually the higher lock would have budged out the way and out the room he was, thankfully he did not sleep in the balcony room, but we had to put a chair by the fromt door every night just as an early warning to us if he tried to get out the room.
Rooms were cleaned nicely and our cleaner Ali was very friendly.
Rest of hotel- was nicely decorated, some areas still requiring finishing touches, most noticeable the toilets next to the main restaurant, probavly the most used public toilets as also off the pirate pool. These still had areas where tiling had not been completed, grouting and paint all over the tiles, suspect a very rush job on these toilets and never really cleaned up afterwards. Also generally not cleaned well, they might add toilet roll and hand wipes but one of the toilets had poo on the outside of the bowl for about 5 days- they need properly cleaning more often. One day i went to breakfast at 9.30,and went to these toilets they were a mess, hand towels everywhere, several visity later by 1.00 they still had not been cleaned.
Pools -all nice, nice temperature, easy to get sunbeds even when busy, it went from quiet to busy and quiet again whilst we were there, think there was an influx of Egyptians for an Egytian bank holiday. Brits are definetly in the minority, which isn't an issue, but British songs are rarely played in the childrens disco, think i heard two in our whole stay.
Beach - is grity, gets a bit better for playing in if tide is out, there are sometimes jellyfish but these are harmless, and one of the watersports guys piked one up and showed me.
Tip- by the beach towels there is a big bin of left over buckets and spades etc, so no need to buy.
Snorkeling is okay, you will see some fish and coral(mostly dead) in the swimming area, but not as good as other hotels we have been to in Sharm.
Trips- we went on glass bottom boat with the beach boys, took us out about 25 mins, to a reef, and watched fish for about 30-40 mins, then docked up and went snorkeling in roughly the same area, for about the same time, then stopped off for about 20-30 mins at a sand bar on way home., the guys were great and showed you around the reef, and pointed out stuff. This was 15€, such good value we thought about doing it again.
Golf- nice course, and putting green, not long, but it is perfect for going down about 4.30 to 5, a bit too hot before this, and then get around in just under an hour, you get an 8,9, P,S and putter, which is all you need. We took our own balls and lost quite a few in the water hazards.
Food- there is the main buffet, kids restaurant, beach bar, magic souck and two a la carte restaurants.
A la carte bot served good food, and hot food, book as soon as you get there.
Kids restaurant, lower level service ideal for kids, it is open for four hours over lunch, there idea of replenishment is too add luke warm food to the cold food.
Beach bar - food is served in food bags in heated cabinets, so does keep the flies off, however they would cook chips, place them in a tray, put them to the side, then some time later put them in bags with fish and into the cabinets- so a lovely cold bag of fish and chips for you. One day a took a hot dog out, from the back, so last added and it was stone cold, if you are eating down here stick to the pizza which is cooked to order.
Main buffet- fairly large variety, seen larger in smaller hotels. Quality poor, anything with the word gratin in (potatoe, brocolli, cauliflower) often looked like gloop. Food was hotter here than at the beach or kids restaurant, but generally warm not hot.
Souk- went there for a change one night, ordered a buger, so a already cooked buger was put on the grill and served to me two minutes later, why when the guy stands there all night and is lucky to serve any guests, that food can not be served from fresh, i have no idea, it would not surprise me if it is leftover food from the beach bar being reheated in the souk at the evening.
To sum up -Generally the hotel has the decour i would expect of a five star, staff are friendly, better cleaning of public toilets could be done, but i have had better quality food, with more variety, and better night on night variation from 4 star hotels in Egypt and Tunisia.
- Official Description (provided by the hotel):
- Steigenberger Aqua Magic is the Red Sea's best luxury family resort addition with comfortable rooms ideal for families guaranteeing privacy for both, parents and children, a generous pool landscape and its own certified aqua park suitable for children and adults. ... more less
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- Also Known As:
- Steigenberger Al Dau Club Hotel Hurghada
- Steigenberger Al Dau Hotel
- Steigenberger Al Dau Resort