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“Sun,sun and more sun :-)”

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Steigenberger Aqua Magic
Ranked #27 of 222 Hotels in Hurghada
Certificate of Excellence
Stoke-on-Trent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Sun,sun and more sun :-)”
Reviewed 24 June 2014

Stayed here for a week jun 10th till 18th.....lovely weather,lovely friendly staff and lovely food :-)
Weather is great,and really hot hot hot!!! so if you love the sun,you'll love it here :-)
Lots to keep the kids busy if you have them with you......but you have to try the lazy river.....its ace!!! a must to keep cool anyway....i loved it,and had a laugh....

  • Stayed June 2014, travelled solo
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Helpful?
5 Thank Jeannine1473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

I took my children to this hotel amazing time with loads to do. Food was gorgeous with lots of choice, aqua park brilliant. Everywhere was kept very clean and maintenance of the hotel and grounds were constantly happening . garden areas are well maintained. The staff are brilliant spicialy Mr. Ramy reda night manager becouse of this gently man I will come with 6 rooms of my friends to stay in this hotel next week. Our pool lifeguard was amazing and so was our room guy. We stayed in room 2303and it was beautiful. definitely going back

  • Stayed June 2014, travelled with family
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3 Thank elamirhanymobinil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2014 via mobile

Its a very nice hotel and I spend four days.
The hotel is very clean and every single person gives his best to make this holiday the best you ever had especially thanks to Mr. Ramy night manager he is very helpful . The waiters are friendly and caring. The food is delicious and everybody can find something.
To sum up I really enjoyed my stay in this hotel and I´m sure that I will come back again.
See you soon !

Stayed June 2014, travelled with family
Helpful?
3 Thank Mina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level 4 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 June 2014 via mobile

First...Thanks to Mr Ramy Reda for his cooperation during check in as the reception stuff was not welcoming and rude and can not deal properly with customer...without him I might had left the hotel. ..

The good thing was the food even hotel was full but there were always many items for all taste during all times. ..

The hotel is perfect for kids as of aqua and pool games

The night show is also very good...

The bad thing is housekeeping not good at all. It s like 2 star hotel service.

The hotel has no green areas and landscapes. ..you feel that they build many buildings without proper design.

The hotel is not prepared when it's full where they have shortage and many times no cups for drink and no hot water for tea which was very disappointed.

One more bad thing is electricity goes down everyday during worldcup game and seems the engineering staff not able to connect generator properly to avoid such problems.

The hotel is not obliged to dress codes specially in swimming pool which was awful to find guests inside pool with cotton clothes and naked kids on beach.

The rooms seem new but not 5 stars where I got family room but had only one bathroom and no mirrors in both rooms and no locker for the toilet.

Stayed June 2014, travelled with family
Helpful?
1 Thank Ashraf A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level 4 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 June 2014

When it comes to hotels we are picky, but not the usual kind of picky. As a family of five (kids all under 10 years old), there are just some things that are more important to us than others.

Here is a list of the best and not so best of our experience:

BEST: staff is incredible, facilities are amazing (clinic, pharmacy, market) everything is on site, our room was (for us) the best spot in the hotel (#4126), so many activities to do, but everything is kind of close so you're never traveling to get where you want to go, food is great (decent variety, no stomach problems), mini bar and coffee/tea station in the room.

ISSUES we had: check-in was slow, but they went ahead and gave us our bracelets so we could get something to eat while we were waiting (also well worth the wait because I loved the room), room service was a little slow, but I didn't want anything very important, so I didn't mind waiting, the only irritating thing was that I had to call 6 times over 3 days to get them to fix one of the tvs and it turns out that they just had to change the remote. Also, if you stay in the family suite, be sure to ask for extra pillows or sheets if you have kids staying in the main room (living room). Also, if you are diabetic or can't have sugar and drink diet drinks, insist to get a can or double check before you drink anything. At first it was ok, but towards the end they started to run out of diet drinks all over the hotel and had replaced the diet pepsi with regular pepsi. The restaurant manager got me canned diet pepsi right away.

Added bonus: our 2 oldest kids forgot the room number and walked around for a while until they went to reception to tell them they couldn't find the room. The reception called our room and then had them escorted to the room by a bellman.

Facilities: Kid's pirate ship aqua park, adult aqua park, lazy river, 4 pools + adult only pool which we didn't go to, kid's restaurant opens 1 hr. early, great and clean playground, spacious restaurant that always has a table, market on site with reasonable prices, nightly shows for adults and kids, NO HARASSING sales people going around the pool, clinic with knowledgeable doctor and pharmacy fully stocked with what you need, free mini bar and coffee station in the room.

Room Tip: Room #4126 is awesome if you have kids.
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  • Stayed June 2014, travelled with family
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Helpful?
3 Thank wingsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 June 2014

We had a great time at the Aqua Magic hotel and stayed for 10 nights which was a nice length of time to stay. Airport was an absolute nightmare though and they try and rip you off with visas. Lots of rude Russians pushing in through passport control which didn't start the holiday off well to be honest although the flight with Thomas Cook on the outward journey was amazing as we had leg room inflight entertainment and a comfortable ride

Got to the hotel welcomed and went to our room, we were given a deluxe room with two queen sized beds for myself, partner and 10 year old so the first night I didn't get any sleep. The next day the cleaner put a z bed in the room without us asking which was a nice surprise after coming back from the pools. Room was big and we overlooked the pirate ship on the fourth floor and the beach. We asked to be put neAr our friends and I emailed before hand and Yasmin made sure that we had rooms next to each other ( thanks Yasmin, never got to meet you though) we had a wet room and bath and lovely vanity area in the bathroom

The pools and beach were lush, lazy river was awesome and better than other lazy rivers I have experienced. Beach was fab, the water clear and warm and the lovely waiters at the pool bar especially Hershan were amazing and also humble unlike some other staff who seemed to only be interested in what money they could get out of you. Pizzas and burgers made to order at the beach bar and the water sports at illois are good.

Food was vary varied in the buffet every night and very clean. From salads to sushi to carved meat and fish. I loved the baklavas on the puddings section lots and always went back for seconds for the range of fresh bread that was on offer too along with fresh pasta cooked to your liking. We ate at the Sky and the TAnga Beach (Lebanese) which were top notch and wished we could eat there again. Top tip book these two at guest relations as soon as you get there.

My son loved the teens club which had wii, Xbox and free pool table to use and he also loved the animation and the waterpark. The facilities are so good and we also have had use of pedaloes and canoes.

Room for improvement is the service. The waiters in the buffet are on rotation and you never get to build much of a relationship with them. We have had great service in the past at other hotels as we have got to know waters and they have laid our tables out and had our drinks ready we then felt good about giving them a good tip. This couldn't happen in the aqua magic as the waiters were moved all the time. Another thing is that at the weekend there was not enough staff to cope with the amount of people in the Buffet. Tables were not cleared and there piles of food in plates left for ages which in turn made the place smell and attract flies. My thoughts were to get the cleaners that were sweeping the floor to support with clearing the tables as sometimes the waiters seemed lost and like they had no motivation.

We went on some trips and the quad bike to the Bedouin village was fantastic value for money. There was also the most lovely man who offers a limo service at the hotel ( black Mercedes) he was so helpful, kind and had some great values. We went out to the Senzo Mall and to the hard rock cafe and he took us. If you wan to to visit the shops go out of the complex and there is a stretch of shops a like long and the owners hassle but not as much as they do in the city centre. It's nice to walk along at night and sit in one of the bars outside of the hotel it is also very safe.

Aqua magic got in the spirit of the World Cup by putting the games on in the sky bar which I thought was great to do with all flags for the various countries. Nice little touches like this make all the difference

One more room for improvement is offer free late check outs and also reasonable priced spa treatments as this was missed.

Thanks Aqua Magic

Room Tip: Overlooking pool and beach
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  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank J4Today
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Kelsey, United Kingdom
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

I stayed here for 14 days at this hotel. I would like to say a very big thank you to all the staff here which made our lives easy and they are all very helpful. Hany Abdel Aziz Bar Manager top guy and very helpful. Samuel Medhat and Muktar (not sure on the spelling) - these guys were amazing, nothing was too much trouble and always looked after us. Moatz Ali, Micheal and all the other guys in the lobby bar could never do enough for you, always very helpful and very friendly. Sayed Fathy who works as a server in Magic Flavors restaurant, he always looked after us and was very helpful. Walid (Daffy duck) who worked in Magic Flavors restaurant too, he was funny and caring and always helpful. We went to the beach a lot too so the guys down there got to know us well, again nothing was too much trouble, so would like to say thank you to them, Adil and all the staff down there. Mohamed Badr the Thomas Cook rep was always in the hotel, always helped us and is a wonderful guy. The girls on guest relations especially Danielle, if you went to them with a problem it was always sorted. :D
The pools and beach were amazing, food was of a very good standard in Magic Flavors restaurant and Palappa restaurant which had only just opened. Alexanders beach restaurant the food here was amazing, never tried anything so nice before.
The negatives - in our room the towel rail was loose and coming off the wall, also the lights on the wall near the beds were coming off the wall too, which to me this just needs sorting out as its the little details which matter sometimes. We also had a problem with the door card to our door, it kept not working. This got tedious having it replaced all the time or the door battery changed. We found the first week quiet and very relaxed. On the second week there were a lot more Egyptian guests at the hotel and it was a lot more manic, we found them quite rude, loud and disrespectful as they pushed in que's and were rude to staff. Also there is a dress code in Magic Flavors restaurant at the tea time serving, but we found no-one following the dress code.
The only other problem was we had noisy neighbors who had the TV on full whack till silly o clock in the morning, but we reported this and it was sorted.

Katy

Room Tip: we stayed in room 5316, which was opposite the pools with the slides, decent size room, just noisey...
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank KatyG170987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Steigenberger Aqua Magic

Property: Steigenberger Aqua Magic
Address: Yussif Afifi Road, Hurghada, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Top resorts Hotel in Hurghada
#16 Spa Hotel in Hurghada
#19 Romantic Hotel in Hurghada
#19 Family Hotel in Hurghada
#25 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — Steigenberger Aqua Magic 5*
Number of rooms: 723
Official Description (provided by the hotel):
Steigenberger Aqua Magic is the Red Sea's best luxury family resort addition with comfortable rooms ideal for families guaranteeing privacy for both, parents and children, a generous pool landscape and its own certified aqua park suitable for children and adults. ... more   less 
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Also Known As:
Steigenberger Al Dau Club Hotel Hurghada
Steigenberger Al Dau Hotel
Steigenberger Al Dau Resort

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