We spent one week 17-24 July for what was suppose to be a relaxing Holiday but turned out to be horrendous. The first night booking in took 1 1/2 hours to get our room, only to find there was no bed for my Son even though we had clearly booked for 3 persons. We were just given our room key with no explanation of where it was or the hotel set up.
At 02:30hrs someone knocked on our door several times then used a key card to open the door, so I got up and went to the door only to be met by a cleaner/waiter with a plate of rolls saying do I want one they are FREE!! My Wife didn't feel safe in the room after that.
The hotel was 3/4 full of rude obnoxious Egyptians who were a rule to themselves and had all the staff bowing down to their every needs, because of this we felt like second class citizens.
During the week 2 big fights erupted within the Buffett restaurant between two Egyptian family's 30-40 people fighting men & women, during the first a toddler was dropped to the floor, again my wife now didn't feel safe in the restaurant. We also witnessed An Egyptian man repeatedly hit his Wife. The kids were riding around the restaurant on scooters and nothing was said.
When you complain to the Thomas Cook Rep (who is Egyptian), he just says it's all ok they just had a fight they just do this and all will be ok!!!
The hotel it self is lovely as you would expect as it's only 6 months old, but we clearly booked at the wrong time. To top it all off my wife & I both had D&V. I've been to Egypt 3 times prior to this but this has put me off never to return!
- Official Description (provided by the hotel):
- Steigenberger Aqua Magic is the Red Sea's best luxury family resort addition with comfortable rooms ideal for families guaranteeing privacy for both, parents and children, a generous pool landscape and its own certified aqua park suitable for children and adults. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, TripOnline SA, Ebookers, Cancelon, HotelQuickly and Evoline ltd so you can book your Steigenberger Aqua Magic reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Steigenberger Al Dau Club Hotel Hurghada
- Steigenberger Al Dau Hotel
- Steigenberger Al Dau Resort