In general we had a fantastic holiday but will not return to the Steigenberger Aqua Magic. The staff are not well enough trained and the food/dining experience was awful.
The room was large and clean we were also able to use the free wi-fi which was excellent from our balcony. We found the beds to be very comfortable, the shower was great and the air-conditioning was very good. Although the air-conditioning was noisy we did not need to have it turned on during the night. The room was cleaned daily and our cleaner Mohammad was very friendly, polite and did a great job, we gave him a tip on our last day.
All of the staff we encountered were as helpful as possible. Although the staff on reception did not seem to be well trained, they were slow and seemed happier to say come back later/tomorrow rather than resolve the issue immediately.
The pools were great, we preferred to sunbathe at the adults only rooftop pool and next to the lazy river as these areas were quieter.
At the rooftop pool drinks were brought to our sun lounger regularly, ice-cream and melon was also offered. This service also seemed to be provided at the beach but everywhere else you had to get your own drinks from the bar.
The lounge bar was very comfortable although in an evening there were often very few empty tables, we preferred to sit outside anyway so this wasn't a problem. Drinks were served quickly but the all-inclusive drinks menu was quite limited.
We enjoyed the Canoeing at the beach and the complimentary golf lesson. We were unable to windsurf/use the Pedalos as on the four occasions we went to the beach we were told it was too windy.
We booked two good trips with Thomas Cook - Desert Adventure and swimming with dolphins.
We also took a taxi in to Hurghada to the marina which cost 30EGP each way.
On our first evening around 10pm we asked for some water as there was none in our mini-bar, and an extra pillow. We were told this would be brought to our room. At 1.30am we were woken to the pillow and water being delivered - not a great start.
The food was terrible. Neither myself or my boyfriend enjoyed the food and we are not fussy eaters. We often felt the food wasn't particularly hot and it seemed to be of very poor quality. We arrived on the Tuesday and I was ill from the Friday and although much better I still feel unwell now - 15 days later. My boyfriend was also ill although his symptoms only lasted around a week and were less severe. There was often no glasses to get a drink in the restaurant and sometimes you had to wait for a table to be cleared and re-set. The queue for an omelette in the morning always took 10-15mins.
Obviously being a family resort I knew there would be a lot of children but I have stayed in a number of family resorts and never had any issues previously but here the dinning room was loud, stressful and completely unpleasant. Children were allowed to scream, shout, run around the restaurant, play with balls and toys on the floor and help themselves to the food (often spilling it everywhere and using their hands). I even had children swinging on the back of my chair and crawling under our table when I was trying to eat. We were informed by our rep that when we were there there was a high number of Egyptian children due to it being the school holidays so its perhaps not always this bad.
I certainly feel no children should be allowed in the restaurant after 9pm or there should be an adults only restaurant.
The food in the two a la carte restaurants was no better but the dining experience was much more enjoyable.
I have coeliac disease and I therefore cannot eat anything containing wheat or gluten such as bread, pasta, cake etc I emailed the hotel prior to travelling to Egypt and was assured that catering for me would be no problem I simply had to speak to the restaurant manager and chef. I went well prepared with dietary instructions in Arabic my own bread, crackers etc but no one single manager/member of staff even seemed to understand or be able to help me. When we asked at the business centre for lunch bags without bread to take on a day trip I was given two baguettes, juice an apple and a banana. In the sky bar restaurant when I asked for no bread/pastry again I was offered bread and given two dishes containing pastry. I would definitely not recommend this hotel for any guests with food allergies.
We found the evening entertainment to be very dull and didn't bother with it at all after the first few nights.
The worst part of our holiday which really prompted me to write this review was the transfer to the hotel. Do NOT book an airport transfer with the Steigenberger Aqua Magic!!
In advance we contacted the hotel and organised the airport transfer. On arrival we were collected from the airport as expected but the driver was waiting for other guests which never appeared which delayed us by roughly 30-40mins. Once at the hotel we were told to pay for our transfer at the end of our holiday. We approached reception two days before the end of our holiday and asked to pay for the transfer they said we couldn't do it yet and to come back tomorrow. We went back the next day and we were assured that we didn't have to pay for the transfer and this was a free service offered to all guests, we explained we had already obtained a quote from the hotel when booking but they were insistent we could not pay for the transfer and we had no outstanding charges to our room. On the last day of our holiday we returned again to reception to check out and confirm our transfer time. We again asked to pay for our transfer and told the man at reception how much we owed, we were told once again that this service was free and we did not owe the hotel anything.
At 7.15pm as expected the Steigenberger Al Dau Beach transfer bus arrived to take us to the airport we set off to the airport then 200m down the road the driver who spoke barely any English turned around and drove back to the hotel. We were not told what was happening, after 20-30mins we finally found out we were waiting for more guests who again never arrived. We then set off again for the airport, half way there the driver took a call and passed the phone to my boyfriend. On the phone was the Transport Manager from the hotel saying we had not paid 285EGP for our transfer and we had to pay this to the driver. We were obviously furious as this was not our mistake and we did not have the correct money to pay the driver. The driver had no change and spoke barely any English. At the airport the driver wouldn't help us with the bags and was demanding the 285EGP but we only had three 200EGP notes he wouldn't accept 200EGP and we were not prepared to pay 400EGP. As a result he eventually parked the vehicle and escorted us in to the airport in search of change delaying us further whilst shouting and telling us he needed the money. Everywhere was closed and the driver was becoming increasingly agitated and suggested all of this was our fault. Eventually a Thomson rep having overheard us telling the driver we had to go or we would miss check in came to help. He conversed in Egyptian and English, got us the correct change and solved the problem but we were the very last people to check in and the whole situation was stressful and unpleasant.
- Official Description (provided by the hotel):
- Steigenberger Aqua Magic is the Red Sea's best luxury family resort addition with comfortable rooms ideal for families guaranteeing privacy for both, parents and children, a generous pool landscape and its own certified aqua park suitable for children and adults. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with LoveHolidays, Expedia, Booking.com, getaroom.com, HotelsClick, Cancelon, Evoline ltd, 5viajes2012 S.L., Ebookers and HotelQuickly so you can book your Steigenberger Aqua Magic reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Steigenberger Al Dau Club Hotel Hurghada
- Steigenberger Al Dau Hotel
- Steigenberger Al Dau Resort