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“Super value for money and a great place to soak up the Red Sea sun!”

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Steigenberger Aqua Magic
Ranked #30 of 221 Hotels in Hurghada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Super value for money and a great place to soak up the Red Sea sun!”
5 of 5 bubbles Reviewed 17 July 2014 via mobile

Just stayed at this hotel. The rooms were great, super clean, beds comfortable and plenty of room to move about. Recommend the all inclusive package. There was never ending food and drinks, etc. The food was excellent and so much choice! Definitely something for everyone. Plenty of sun beds, parasols and the lazy river was the ideal way to stay cool and catch the rays! The beach was just a short step from the hotel and again was great, with water sports and dive centre to hand. The shops, etc. are a short stroll from the hotel - everything in fact is close by. It's a shame we had to check out early - family emergency, cos it was the perfect place to relax and doesn't cost the earth!!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Georgie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (448)
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Egypt
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 17 July 2014

With the positive feedback I received before departure, it was supposed to be a marvelous getaway in a lovely location and amazing scene. It was partially as the aqua park was great, and the lazy river, the food was fine, and they managed to handle the crowd successfully, not up to 5 stars but more than ok for an all-inclusive in Egypt, room was spacious and can accommodate easily up to 4 persons, bathroom was clean though lacking main needed tools that are supposed to be available in a 5 stars hotel, walking distance to beach is acceptable but you will need a lot of sunblock. The main problem was the staff attitude, I have been to many hotels in Egypt and outside and I have seen rude staff before but meeting such a negative attitude with Egyptians in particular, generally they are not helpful enough with guests overall, they flirt with guests whether they accept it or no, I personally saw a tourist embarrassed by the attitude of the waiter. if it weren't for the staff I would have given this hotel 4 but service is a vital part of my assessment. Overall it is a good place but I would not consider it again in any future trips to Hurghada

Room Tip: go for third floor with a sea view
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Habiba80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 July 2014

We enjoied a 4 nights 5 days accommodation , the location,food, aqua,bars and service is Amazing ..... About 8 to 10 pools . Animation is good very wonderful hotel for families :-) :-) :-) thanks to every one .

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Ramiz_george
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford UK
Level Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

We stayed at this hotel for 2 weeks, it has good and negative points.

The Hotel:
This is not a new hotel but a renovated hotel and in places, it shows. The hotel layout is good, especially the pools, with something for everyone. Pirate ship pool for the younger ones, main pool with slides and quieter pools for those who want a relaxing time by the pool and of course the lazy river, which is fun. The sofas and chairs in the main lobby are starting to look a bit shabby. They need to have removable covers to help keep them clean and fresh. Unfortunately, some people when they go on holiday act like slobs or let their children climb all over the furniture!

The Rooms:
The Rooms are spacious, our room over looked the pool with the slides. It was a perfect location for us near to the pool and the hotel lobby. The bed is on the hard side and big. The rooms are cleaned every day, but not very well and strangely, they change all the towels everyday? I believe most people now accept, you do not need to have clean towels every day, only when required. The mini bar is re-stocked everyday with soft drinks. Watch out for Mr Perv as we called him. This man has a habit of knocking on the door calling aqua, then walking straight in even when you are shouting not to come in!!!

The Staff:
The staff at the hotel are on the whole are a real asset. They work very long hours but are always polite and friendly, although on occasions too friendly! They cannot do enough for you and will go the extra mile to keep you happy or to help you. The only exception is the staff in reception. Yes, they are friendly and try their best. However, the standard of service is poor. You can ask three different members of staff the same question and receive three different answers. (I know I did it!)

The Restaurants:
The main buffet area was a bit canteenish and when busy, very noisy. We preferred to sit outside, which was nicer and quieter, the food can become a bit repetitive and most of the time is warm rather than hot. Contrary to previous reports most nights, there was a themed night. The hot food station always had long queues, this need to be looked at by the management because it doesn’t need to be this way.

The sky restaurant was lovely, although being outside and on top of the roof, it can be hot. We also went to the Italian, which was nice. You can also get burgers and hot dogs in the evenings in the magic Souk Square. There is also the beach bar in the daytime. The menu here is very limited but it’s nice to sit and have your lunch overlooking the sea. There is a man here called Emill (I think), this man is a legend to us. He would always try to find you a sunbed near the sea and if one wasn’t available straight away as soon as one was free, he would come to where you were sitting and take you to your preferred spot.

Entertainment:
The entertainment overall was good, some nights better than other. It does start and finish too early. I understand it’s a family hotel, but 10:30 feels too early, is an 11:30 a late finish?
You can go to the lobby bar after this or the roof top bar, which we preferred, but there was no music.

Would I return to this hotel?
No, we did enjoy it here and on the whole, it is a good hotel, but it’s not a great hotel. For me there are too many negatives. Service goes out the window in the main restaurant when they are busy. Tables are not cleared; no one offers to take your drink order etc. Bars can also be manic at peak times and worst of all they keep running out of glasses!! Quite a few times, I had a drink in a hot glass straight from the dishwasher or a beer in a small tumbler glass, which was more suitable for drinking spirits. Guest in this hotel should also be able to use the sister hotel night club and still have free drinks. The hotel was a mix of cultures one week quite a few were Egyptians who treated the hotel staff abysmally, sometimes just verbally, occasionally physically.

Stayed June 2014, travelled with family

Room Tip: Room facing the pirate ship if you have young ones. Room facing the main pools if you don't.
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  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank thomas247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuenen, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

Great new hotel facilities, all staff members want to help and support the customer. A great family experience, nice rooms, food, swimming pool, beach, all staff are very kind, nice spa.Great holidays, thanks for your hospitality.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Claudia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

The place was so good; Great food, Good Rooms and very nice Aqua Park with lot of pools.
Our Family really had a good time in that hotel and we plan to repeat it again.
The reception staff was helpful although the Check-In took some time to get it done.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank HWissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 July 2014

I include the udanych.Pokoje holiday standard and superior numbers 5000 nice, neat, decorated in a modern style, and rooms starting from 6000 and 7000 are rooms in the old part of the hotel, far deviating from the standards.The food was tasty and varied. Everyone can find something for themselves. Noteworthy is also the group always smiling and encouraging fun animation (greetings to Dali). Daily entertainment for both adults and children. I recommend!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank karolinas81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Steigenberger Aqua Magic

Property: Steigenberger Aqua Magic
Address: Yussif Afifi Road, Hurghada, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Top resorts Hotel in Hurghada
#18 Spa Hotel in Hurghada
#19 Family Hotel in Hurghada
#19 Romantic Hotel in Hurghada
#28 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — Steigenberger Aqua Magic 5*
Number of rooms: 723
Official Description (provided by the hotel):
Steigenberger Aqua Magic is the Red Sea's best luxury family resort addition with comfortable rooms ideal for families guaranteeing privacy for both, parents and children, a generous pool landscape and its own certified aqua park suitable for children and adults. ... more   less 
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Also Known As:
Steigenberger Al Dau Club Hotel Hurghada
Steigenberger Al Dau Hotel
Steigenberger Al Dau Resort

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