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“Great place to relax”

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Citadel Azur Resort
Ranked #70 of 221 Hotels in Hurghada
Widnes, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great place to relax”
4 of 5 bubbles Reviewed 19 May 2013

Just got back from Citadel,(17th May). Hotel is really big but although there are a lot of people there it never seemed crowded. Stayed in deluxe room, it was very large and generally clean. Mohammed cleaned it every day and restocked the mini bar. Some days he would create towel art which was a nice touch. The main buffet restaurant is what you would expect at all inclusive, reasonable choice and quite basic but what was there was really nice. We ate in La Gondola (Italian a la Carte) twice, and once in the Brazilian a la Carte. Both where really good and the food was much better. A nice change. You do need to book the day before you want to eat. We never used any of the three pools as there was plenty of space and beds on the beach and the snorkelling was okay. Ahmed at the beach bar looked after us and made sure we had some nice cool drinks when we needed them. Went snorkelling to Giftun island unfortunately the sea was quite rough and there are lots of other trips all in the same place. If like me you like your snorkelling at a slow pace with plenty of time to take all of the various sights in then this trip may not be for you. You do have a chance of seeing things like moray eels as a bit deeper but a bit chaotic. The stop at the island is literally lots of different excursions piled up along the beach. Overall we really enjoyed our stay and the staff were really polite.

Room Tip: We staye in block 6 which is a bit away from main hotel but not that far. There is also a bus if you...
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  • Stayed May 2013, travelled as a couple
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3 Thank aidmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
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Sofia, Bulgaria
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 10 May 2013

Spacious rooms, though a little bit aged, cleaned once per day. Food was rather tasty but most of the meals remained the same trough the week and (almost) no seafood was offered! Indeed, there’s one special sea food restaurant which is rather good than not. The three local wines were all drinkable but the local spirits are poor even in cocktails. The service is average as you might expect in that segment and in that region. There are three pools available and also two lagoons with sea water – all clean and not crowded; by the way the entire place is not crowded since it’s huge and offers enough attractions for everyone. Good for kids also. All in all, it was a good value for the money and we spent one relaxed week there.

  • Stayed May 2013, travelled with family
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Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 5 May 2013

We were really looking forward to our Holiday to Egypt, and after following the reviews on TA we had high hopes that we chose the right hotel to stay at. On arrival there was no warm welcome, just a sheet of paper given meal times and a room card. We were in block 6 and it was a good walk to the lobby, which didn't really bother us much but what did bother us is the damaged steps, they are just dangerous. The room was big, with a large bed and good A/C. The bathroom had a good shower but its not a 5* with only a soap dispenser on the wall. The view from the room was great. There is also a mini fridge with a couple of bottles of Coke / Fanta and Water. The room boy was friendly, but the cleaning standards are not great.Now to the restaurants, the buffet restaurant at breakfast was awful, you order coffee and wait and wait and ask again,then oh sorry yes coffee then wait again, not good service at all. The food at breakfast is very basic and the same every day. At lunch you eat at the habour and its the same food daily. Evening meals are Buffet or a la carte. The Italian being the best , but don't expect 5*! The Brazilian is just awful, no choice of starter, just a bowl of salad and they bring the skewers and literally dump a piece of each on your plate. do not expect seconds on anything because they stop serving even if your card is still on green. We have never seen anything like it!!!! The buffet restaurant on an evening has theme nights and the food is varied and ok if you are not too fussy but the service is not good. Pre dinner drinks in the lobby are slow service and it gets really hot in there. The tables are filthy around the edges. WIFI slow but that's normal i guess. Around the pool the sales guys are a nuisance but the barman at the Palm Pool was great! We had massages which like the previous reviewer said are unprofessional and painful. We also used the beauty salon which was also rubbish. We done the snorkel trip to paradise island which was really good and good value for money!
With the location of the hotel you pretty much stranded unless you want to pay £ 20 for a taxi.
Alot of people on here say its one of the best hotels in Hurghada, if that is the case then i guess its just not for us. We wouldn't return.

  • Stayed April 2013, travelled with family
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Helpful?
3 Thank maldivianqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 4 May 2013

Not recommended at all as it is one of the poorest service level that you can ever experience in Egypt. The resort as a building is great but the service quality is the worst in Egypt. Food is terrible and can not be eaten.

  • Stayed May 2013
    • Value
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Helpful?
4 Thank HussamSherif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 30 April 2013

We visited the Citadel Azur Resort for a week at the beginning of April. After visiting Egypt three times I would adivse people to be aware that hotel standards are not always comparable with British ones. However, with regard to this resort, we had a lovely all-inclusive break.

Buildings/Resort: The resorts architecture, being based around its own mini port was beautiful. The complex is vast, so advisable only for those who are active. The hotel do provide a bus that drives around the complex which is great, passing around every 10 minutes.

Rooms: The executive rooms are located on the back row, which means they are a longer walk from the main buildings, which didnt bother us. The room was very spacious, with an all-inclusive mini bar that was restocked with coca cola, fanta, sprite and water daily. Bed linen was still white, but unfortunately had become slightly bobbly (not what is expected in a five star) but nevertheless we had clean sheets daily. All towels and robes in rooms were good. A separate dressing room was an added bonus to unpack our clothes and keep our suitcases, a safe was present here. The bathroom had a lovely big shower, but the rest of the bathroom was rather small in comparison to the room. The terrace was lovely, with sea views, but could have benifited from sunbeds also. Room maintenance was not that of five star quality, but from my experience of Egypt was the best so far. (I have stayed at the Hilton previously).

Food:
Lobby Buffet : The main lobby resturant was buffet style and served breakfast and evening meal daily. The selection at breakfast was expansive, and dinner decent, but not as good. The food quality was not exceptional, but by Egyptian standards good.

Harbor Inn: Lunch was served at the Harbor Inn only, whereby the selection was monotonous as we had to use it every day

Italian : Prebook only, but a much nicer environment to enjoy your evening meal. Waiter service (which is expected at 5 star). There were supliments for some dishes (lamb) which were unfortunately not worth it.

Brazillian: Waiter service and prebook only (open only certain nights) Food and atmosphere were lovely.

Motzarts : A coffee and cake eatary which was open all day was lovely to visit. All inclusive.

Ice Cream : Open daily, the basic flavours are all inclusive, but can pay more for a nicer brand.

Staff at all resturants were lovely, and very helpful. If you expect more of a five star service with better quality food use the prebook resturants only. Food quality was better here, and good by all inclusive standards, but not five star.

Alcohol : All inclusive was locally produced, and quite frankly awful. The wine was surprisingly decent, and luckily all soft drinks were branded and from the bottle as opposed to the tap.


Spa: All three of us had the Cleopatra Package which worked out around £60 for an hour and a half worth of treatments (good value until we experienced!!) The whole experience was not at all enjoyable, whereby the staff were lacking in professionalism. Myself and my Mum found the experience way too personal.. The massage was so hard it brought tears to my eyes (I told the lady to go softer on three occasions but to no avail). It was not relaxing what-so-ever, with the lady bending my shoulders, arms and back in order to stretch me (which I did not want) Even lifting me from the bed. All of which while topless by her demand. The massage basically consisted of slapping/banging on my back and stretches.The facilities here were in great need of a revamp, and could benefit from private treatment rooms - it was one large room with dividers.

Pool : The infinity pool was lovely, and always clean. The second pool I never used as it was the busiest and usually with many children.

Beach: A huge private beach that also included two 'lagoon' pools with sea water and fish - beautiful. The sheer expanse of the resort allows you to sit and sunbathe in privacy.

Wifi - available only in the reception (where smoking is allowed) and in Motzarts. Dial up was free from the room so take your laptop!

Entertainment : the resident band were unfortunately not great, and played every night which became monotonous. There was a reception pianist each evening which was lovely background music. There were events/ competitons eveningly in the theatre, which we never saw as they are not what we would enjoy. There was also a games room which had two large pool tables which was good.

All in all, we had a lovely 'break' - a week of sunshine with very little else, which is what we wanted. I have to be honest if this was my only 'holiday' for the year I would be disappoined, but it was more than okay for a short relax. (I do have high expectations)

The three of us visited for around £900 each including flights.

  • Stayed April 2013, travelled with family
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Helpful?
2 Thank camilla_chellew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Witney, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 April 2013

Great hotel for me as I wanted a relaxing break on my own but it is also great for families and couples. It has the feel and amenities of a small resort in itself and I did not feel the need to wander out.

No problem with sun beds whether on the very long beach, by the lagoons or around the pools and all with adequate shade from the very hot sun

All the staff were really friendly and helpful, although sometimes the bar service was a little slow but this is common in most hotels I have stayed in in Egypt.

I also like the resident group, who I watched and danced to every night---great variety of music and when the knew I was leaving they dedicated a song to me--nice touch Other hotels I have been to in the month of March have not had this and I have ended up going to my room to watch videos.

Room Tip: I was in Block 7 right at the back up lots of steps but no issues here as there is a Taf Taf bus run...
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  • Stayed March 2013, travelled solo
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Helpful?
1 Thank Yvette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
81 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 12 April 2013 via mobile

The location , the design , the sea , the view , the gym , the fishes .... Awesome ) the food , the wifi , and solicitors are making it not the fully enjoyable stay ) but solid 4 out 5 points ) best stay in Egypt so far )

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Citadel Azur Resort

Property: Citadel Azur Resort
Address: Sahl Hasheesh, Hurghada 84521, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Business Hotel in Hurghada
#33 Romantic Hotel in Hurghada
#36 Top resorts Hotel in Hurghada
#37 Family Hotel in Hurghada
#38 Spa Hotel in Hurghada
#57 On the Beach Hotel in Hurghada
#63 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — Citadel Azur Resort 5*
Number of rooms: 514
Official Description (provided by the hotel):
CITADEL AZUR RESORT SAHL HASHEESH! Heaven on earth! A Sunken Paradise Reborn! Our exclusive luxury architecture built with natural coral stones which has been hand chiseled from nearby mountains is a true architectural achievement. The Citadel Azur Resort with an atmosphere of the ports in Southern France or the Amalfi coast embraces a large marina where you can enjoy a touch of a small Mediterranean village with its own harbor. Overlooking the Red Sea, each spacious and luxuriously appointed guest room features spectacular sea views. A unique holiday with water sports, boat trips, marina and private beach extended to 1.6 km long, 3 manmade sea lagoons inside an amazing house reef. Relax at the swimming pools elevated and scattered around for your convenience in the resort and enjoy our state-of-the-art health club and gym. Book a wellness journey with our team of professional in our on-site Spa. Conveniently located only 20 minutes drive from Hurghada International Airport. ... more   less 
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Also Known As:
Citadel Azur Hotel Hurghada

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