We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fabulous week!!”
5 of 5 bubbles Review of Old Palace Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Old Palace Resort
Ranked #46 of 221 Hotels in Hurghada
Stourbridge, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fabulous week!!”
5 of 5 bubbles Reviewed 4 August 2014

We have just returned from one week and have to say it was a fabulous hotel. We had a chalet room upgrade which was well worth it! At times we felt like we were in our own villa as there were very few people around this pool. Staff were very attentive and food was good. The only thing that would stop me from going back was the horrible experience at Hurghada airport. They really need to sort this out as they will lose tourists from the UK. We have to say a big thank you to Teri who was great, it was nice to have an english person at reception, although the other staff were very helpful and friendly. It was our wedding anniversary while we were there and they went out of their way to spoil us in the italian restaurant, where they had decorated our table and arranged for a cake and the food was delicious!

Room Tip: Definitely go for the upgrade to Chalet as they were beautiful and modern. We chose a ground floor...
See more room tips
  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank bada21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khaled F, Manager at Old Palace Resort, responded to this review, 17 September 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,

Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,348 reviews from our community

Traveller rating
    973
    264
    81
    22
    8
See reviews for
381
623
57
7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (327)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
London, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

I visited this hotel with my girlfriend for a week in July.
We had a very nice stay and really enjoyed the resort and would definitely recommend it, although I'm not sure if we will go back.

We had booked a double bed 6 months In Advance with a sea view. We got there to find only a twin was available, but were offered a free upgrade to a deluxe room I think it was, with a sea view supposedly, and it did face the sea although you couldn't see it as we were out on ground floor by the entertainment area. The room was nice and spacious and clean, with our room cleaner leaving us lovely shaped towels with flowers on them on the bed each day - a really nice touch for our holiday and we looked forward to seeing what he had done for us each day.

The hotel is beautiful and with loads of space - you have plenty of room around the swimming pools as the sunbeds are spaced out, and in general the lobby was a nice, big, calm area.

We found the food was probably good if you aren't fussy eaters, but if you are it's not great. The food is never hot, it is warm at best. Mainly casserole and rice meals available at lunch and dinner daily, which was very repetitive and not very tasty. They had chips on I think two occasions in the week, and people went mad for them! The service in the restaurant is poor as you can't get drinks yourself, so need to be waited on however the staff don't seem interested in ensuring your order is taken, you need to grab someone to get a drink which then often took a while to turn up. But the staff were always nice, and I think it was Ramadan when we visited so I'm sure they would have been quite low in energy etc.

We found the people from the spa and selling executions quite annoying, you can't escape them. They bug you constantly and even with a "do not disturb" sign on your sunbed they still pester you every half hour with sometimes up to 3 separate people offering you there services within 5 minutes. You have to be very firm that you have no money and aren't interested.

I think the entertainment team were great. They were in their first week when we visited and were putting a great effort and were always happy and friendly and letting you know what activities were available. Dodge and Ali especially were great, and I forgot the other guys name but he loved dressing up like a lady every night which was funny.

Basically it's a really nice hotel and would recommended on price and guaranteed sun, however it just lacked that 5 star feeling with a lack of amazing service and a bit of being hassled when you want to relax (ie I've heard of other 5 star in Egypt at similar price where they bring you a cool towel to cool yourself down in the day, and bring you drink orders to your sunbed etc...we received no good service in our time there really). Also on the walk to the restaurant is load of shops which makes it like running the gauntlet whenever you go to eat as they try to get you in their shops! We also both ended up sick after the holiday from the food, and bought medication there which it turned out is banned across Europe for being very damaging to your liver, so I'd recommend taking Imodium tablets out there with you as the medication out there is dodgy. We also unfortunately had works on a new feature waterfall thing to the big pool when we were there, and repainting outside our room where a big light was left on all night outside our window whilst the workers walked past chatting at all hours of the night.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MANAGEMENTOLDPALACE, Guest Relations Manager at Old Palace Resort, responded to this review, 4 August 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,

Teri Soliman
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Preston, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

This was our first trip abroad for more than a decade, and I cannot say enough about how good the experience was. Despite arriving at the hotel more than an hour late after the flight had been delayed, the restaurant had been kept open to allow us to get some food.
The room was more than suitable for our needs, although the sofa-bed was a bit iffy. The whole complex was always neat and tidy, and all the staff were extremely courteous and helpful. Unfortunately during our stay, our youngest daughter was taken ill, and the hotel's on-site Doctor, Dr David, was a model professional at all times, and our regular visits to the clinic were never daunting. The staff at the pool-side bar, once they knew that our daughter was confined to the room during the day-time, could not have been more helpful, with Mohammed in particular, being lost for words when he knew that "Chelsea" was ill.
The staff in the restaurant were always polite & extremely helpful with finding seating for us, as we were there with some friends and needed a table for 5 at meal-times. The range of food on offer, and the quality, was of the highest order as was the cleanliness of the buffet areas.
All-in-all, this was a 10-star experience at a 5-star resort, with the front of house staff always helpful.
We have determined to return next year, and I for one cannot wait.

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Sparkie1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khaled F, Manager at Old Palace Resort, responded to this review, 17 September 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,

Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

We stayed there for 10 nights a family of 5. It was a wonderful holiday. For the benefit of the reader I will write these review in categories :
1- location: Sahl Hashish is a new development in Hurghada, about 20 miles south. It is so beautiful and tranquil , the sea is fantastic, a heaven for snorkeling and swimming. the hotel is average size, with very secure enclosures.
2- the hotel: very good size swimming pool with loads of activities near the beach, served with a bar for snacks and drinks. There is another pool near the restaurant with a Jacuzzi and more quite atmosphere, also with a bar for serving drinks and snacks. The beach is private equipped with the usual activities for the red sea. The rooms are decent size with very good amenities , very clean with comfortable beds.
3- the food: you will not be hungry at any time , there is a reasonable choice of food with good quality, the hotel chefs will always go an extra mile for you to enjoy your food.
4- the staff: this is probably the strongest asset of this hotel, the staff are wonderful and always willing to help and solve any issue for you.Special thanks to Mokhtar, Mena, Khalid, Maged and Ayman for the wonderful service. The animation team has got the patience of a saint when dealing with children and they spoil them all the way,they also try their best to keep everyone entertained and happy.
5- summary this is a super hotel for a super holiday

Room Tip: try to upgrade to a chalet, it is worth it
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
5 Thank thepharo543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MANAGEMENTOLDPALACE, Guest Relations Manager at Old Palace Resort, responded to this review, 4 August 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,

Teri Soliman
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

We have just completed a memorable experience at this resort. We are a family of five booked through teletext holidays between 22nd and 29th July 2014.

First time to Egypt and couldn't have chosen a more family friendly resort. My Grandson Amari spent his 8th birthday here and his birthday beautifully executed by the restaurant staff .

On our arrival Terri ensured that we had personal attention and all the relevant information we would need during our stay. Throughout she checked on our comfort and and satisfaction..

Hassan (restaurant manager) was very attentive, with a friendly and professional approach at all times...

Finally Khaled Fathy (General Manager) managed to remember my name and paid personal attention to ensure that our stay was comfortable and enjoyable.

Convenient on-site pools and adjacent tot he sea great room service. We would certainly recommend this property.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank 33Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MANAGEMENTOLDPALACE, Guest Relations Manager at Old Palace Resort, responded to this review, 4 August 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,

Teri Soliman
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

We (family of 5) stayed for 11 nights from 18th July and from the minute we arrived were made to feel relaxed and comfortable in this beautiful hotel. The staff are just amazing and go out of their way to make your holiday perfect in every way. We received a complimentary upgrade to our rooms and had the most fantastic sea views, lots of people praise the chalet rooms and we agree they are lovely but we loved the views and our rooms were spotless, spacious and cleaned to a very high standard every day by Gamal who was wonderful and made towel creations every day for us as well as making sure we had extra pillows and water every day. The front of house manager saw us almost every day and was keen to make sure everything was ok , you don't get this personalised service everywhere and it makes such a difference. Food was plentiful and replenished all the time with many dishes cooked and prepared fresh to order , no way would anyone go hungry here and Mr Hassan the restaurant manager finds the time to talk to everyone and is the perfect example of what excellent customer service is all about. My son and daughters loved the fresh pasta and the pasta chef Mohammed was great with them. The waiters were all fantastic can't remember all their names but Mahmoud , Khalid, Taha and Kamel were some of them !! The entertainment crew worked their socks off every day were fab. We had read some comments on shortage of sun beds but never had any problems and there were 5 of us and 5 friends joined us on day 4 of our holiday so we were a big group and the towel guy/ lifeguard always found sun beds for us. The main pool is so big that it never feels crowded and there is a smaller pool and jacuzzi as well although we only used that on 1 day. The beach is lovely and snorkelling is amazing.we went into Hurghada a couple of times , it's about 30 minutes and the hotel has a very reasonably priced shuttle or you can get a taxi.
All in all a fantastic holiday and we will make sure we return

Room Tip: Sea view rooms have the best view. Chalet rooms are ultra modern and brand new
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
4 Thank SharifiandShaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MANAGEMENTOLDPALACE, Guest Relations Manager at Old Palace Resort, responded to this review, 4 August 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,

Teri Soliman
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tirgu Mures, Romania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

We spent 12 days at this hotel.ideal for those who do not really want to go to a big Resort ,the room was close to the beach,restaurant,pool,lobby... Very good care and services ,animator team.Third time we were in Egypt but it was the best place! Beach,sea,diving,hotel.food,drink it was excellent!

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Melinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MANAGEMENTOLDPALACE, Guest Relations Manager at Old Palace Resort, responded to this review, 4 August 2014
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,

Teri Soliman
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hurghada hotels
0.3 mi away
Premier Romance Boutique Hotel and Spa
4.4 mi away
Cleopatra Luxury Resort Makadi Bay
1.6 mi away
Sensimar Premier Le Reve
Sensimar Premier Le Reve
#2 of 221 in Hurghada
5.0 of 5 bubbles 5,042 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
Tropitel Sahl Hasheesh
Tropitel Sahl Hasheesh
#33 of 221 in Hurghada
4.5 of 5 bubbles 2,895 reviews
1.2 mi away
Baron Palace Sahl Hasheesh
0.7 mi away
Pyramisa Sahl Hasheesh Resort
Show Prices
Show Prices
Show Prices

Been to Old Palace Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Old Palace Resort

Property: Old Palace Resort
Address: Sahl Hasheesh | Red Sea, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Hurghada
#5 Romantic Hotel in Hurghada
#24 Top resorts Hotel in Hurghada
#36 On the Beach Hotel in Hurghada
#43 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:4 star — Old Palace Resort 4*
Number of rooms: 292
Reservation Options:
TripAdvisor is proud to partner with Ebookers, LoveHolidays, Booking.com, Expedia, Hotels.com, Travel Republic (UK), HotelQuickly, TripOnline SA and Traveltool, S.L.U. so you can book your Old Palace Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Old Palace Hotel Hurghada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing