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“Fam. Jennekens has immensely enjoyed their stay in your beautiful hotel” 5 of 5 bubbles
Review of Jungle Aqua Park

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Jungle Aqua Park
Ranked #42 of 229 Hotels in Hurghada
Elsloo, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fam. Jennekens has immensely enjoyed their stay in your beautiful hotel”
5 of 5 bubbles Reviewed 12 May 2014

Thank you very much to all staff, not just including the personnel in the restaurants, or the people that work to make up the rooms or clean the pools, but also those who work on the gardens, that improve the facilities on the premisses and the people that we do not see, like the kitchen staff. We had a wonderful time and will gladly recommend your hotel to friends and family. We hope to visit you again in the very near future

Room Tip: rooms near a private pool are very convenient
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  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jennekens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,645 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (461)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

people was very nice...great foodand so many chose of it. animation very good and people of it are very nice. the best ever...... this is a hotel for familiy, friends couples realiy for alll kind of people.... the best hotel

Room Tip: soba 2136 -nsproti recepcije ..restavracij in takojšen dostop do bazena in animation box
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Alenka J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 10 May 2014 via mobile

This place is great for all ages, there is something for everyone! I was with my husband and we relaxed by our pool during day, which nearly every bungalow faces onto and at night we ate and drank to our hearts content. There was plenty of food to choose from and no need to book any of the restaurants. If this place falls down at any point it is that its not on the beach. We had a great stay and are looking to book up again to take kids!

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank pawpawh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

Our third time at jungle. So we took friends for the first time. We had a brill time. Food was great service was fantastic. Totally enjoyed ourselves as usual. The staff just can't do enough for you. We are all goin again next year. Roll on 2015.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Jason D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 7 May 2014 via mobile

We have just came back from our holiday (April/May) and sadly it wasn't the most pleasant experience.

When we arrived at the hotel I was surprised that room was a bit dirty and everywhere on the wall there were marks of where Mosquitos had been killed, which I found disgusting. There was no drinks in the mini bar, no kettle, or coffee or tea making facilities available in the room. No beers at all in the minibar unless you give room cleaner a nice tip and ask for some, but even then it took him 3 days to get us 2 beers. However you do get a bottle of coke and 4 bottles of water every day.

All rooms only have showers and they do not provide baby baths, which is not ideal for people with small children so we ended up going to supermarket (Spinneys) the following day to buy a baby bath.

The second day we requested to change to a different room (1116) as it is just in front of baby pool which worked really well with us, however all pools are very cold, none heated at all !!! Been told pools are heated only till 1st April so be aware !!! We used a paddling pool for our little baby anyway as far too cold for her.
Having two young children we decided to stay by the pool near our room so we can relax, but unable to rest as constantly is someone mithering if we fancy massage or trips or grass is getting cut or other jobs being done. I know all jobs have to be done at some point but why in the middle of the day when kids are having a nap and other people want to just rest??? It's very irritating !!! Also pool staff asking for cigarettes??? Don't think that's right!!!

All restaurants are basic, nothing special. Basic food, not much choice, every day pretty much the same...Potatoes, rice, stew type of dishes but you eat anything if you hungry. There is 7 different restaurants offering the same food.

Disappointed with drinks also as each time I asked for glass of wine or cocktail it was warm so drank beer only.

Wifi very slow, at times no internet access at all and password being changed every couple of days.

In the MC snack bar poor choice of fast food, and they refused to make a hamburger from the provided menu. They said once what they make had gone, they will not make a fresh one.
But have to say they make very good pizzas.

Ice cream shop open from 12:00 which I considered quite late if you have a little child moaning for ice cream from 10am. And again not very friendly as refusing to give more than 2 scoops of ice cream per person.

Service is poor and not to the standard expected, and as soon as you arrive everyone is expecting a tip from you, otherwise they are not interested talking to you and not making any effort.

Also some hotel staff are very annoying regarding kids.. They don't know the limit. They think it's very funny taking kids toys or dummy's away from them, making them cry, chasing them resulting in kids screaming running off. My boy is only 2,5 and little girl is 6 months and they would mither us to death !!!

Majority of staff very rude unless you speak German or Russian. I have the advantage of speaking Czech and understand Russian so they were a bit more careful, but even so their English is very poor and often unable to meet our needs because of the language barrier.

The shopping mall (Senzo Mall), a few minutes from the hotel is great to go to and get lots of little things for kids to play in the pool, or whatever you like from supermarket (Spinneys). They don't sell any beers or alcoholic drinks anywhere though.

In summary I would not stay here again and would not recommend to anyone unless you have kids over aged 5, as likely to have a different experience due to the kids enjoying the aqua park each day.

Stayed May 2014
Helpful?
1 Thank Zuzana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hossam S, Manager at Jungle Aqua Park, responded to this review, 12 May 2014
Dear Zuzane,

thank you very much for your feedback and the time you spent to write it.

First of all we are sorry for the inconvinience with you faced on your arrival day with the room. This is for sure not the kind of standart which we like to give to our guest.

Some of the point which you comment i like to answer:
- in all catalogues of all travel agencies there is mentioned that our minibar is only filled with water, as well it is mentioned that there is no coffee/ tea facilities in the room- but our guest can get it if there request it on the reception.
- all our rooms have walk in shower and no bath tube- but as well you can request a baby bath, which will be distributed by the House Keeping. So it was not necessary at all to buy one for your baby.
- the winter season was already done, when you were guests in our hotel, the outside temperature was 32-35 degrees, the pools without heating 25-28 degrees. But the Aqua Park kids area was still heated.
- we have 6 restaurants in our area, and all of them are buffet restaurants- as mentioned in the catalogue- all of them offering a different kind of food (german, asian, oriental, fresh cooked kitchen, italian, mediterranean). So, i guess, there is always something to find for everyone. As well we offer during the day snacks in Club Mc and as well snacks in lunch time in the Aqua Park.
- our Ice Cream Il Gelato is open from 12 noon untill 09:00 p.m. And the ice cream is free for kids and adults. In other hotels with the same concept you will find ice cream only one or two hours a day and than only for kids!
- all our staff are looking to give the best service which is possiblke, if the guest like to give tips, this is one them, but no staff is asking or bagging for tips.
- all egyption people love their children very much and they are very fond of children. But if you did not like that they do something like this, why you did not tell them that?
- we are very proud, that so many people from different nationalities are our guests in the hotel. All of them are very warm welcomed, and as well we treat all of them the same and we make no differences.
- please do not forget that english is not the mother language in Egypt and the staff here learn school english- so it could be sometimes very difficult to understand guests, when they have a very strong dialect, but for sure all the staff always like to help in any case and in any need the guests have.

We wish for you all the best.

With sunny greeting from Hurghada
the Mangement from Jungle Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Yorkshire
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

this was my family's second stay at the Jungle aqua in Hurghada. A fantastic family hotel, with extremely friendly and helpful staff. Plenty for the kids to do, amazing pools and great food. This place is kept spotless. Lots of great trips on offer, snorkelling is a must and the sun is shining every day! Will definitely be going back in a couple of years time. My only gripe is the mosquito's and the Russian's can be extremely rude.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank SharonF575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

I cannot understand these bad reviews- particularly about the food. I have just returned from a week stay with my partner and family and cannot recommend this hotel enough. The staff work so hard and do anything for you. The food is one of the best all inclusives i have eaten in. Beef and turkey joints, pizza, southern fried chicken- cater for all nationalities. Fresh bottled water and coke in the room every day. All branded soft drinks and beer. Water park is fantastic! Shuttle bus to the beach where the food and drink is still all inclusive. Trip -scuba diving is fantastic! One of the highlights of the holiday. There is so much to do. This hotel is not only for kids and families i went with my boyfriend and we are only 24 we had a great time. The only downside is that english were a minority and the russians were extremely rude.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Gemmalouise351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jungle Aqua Park

Property: Jungle Aqua Park
Address: Safaga Road P.O.Box 110, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #42 of 229 Hotels in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:4 star — Jungle Aqua Park 4*
Number of rooms: 860
Official Description (provided by the hotel):
Jungle Aqua Park offers the largest water theme park in Hurghada. It is an amazing resort of endless choices at Red Sea coast. Being an Aqua Park, it is popular for its water slides, varied swimming pools, besides a multiple range of sports and social activities for people of all ages. You will find something for everyone at the Jungle Aqua Park, whether you are planning an active holiday or a family vacation combined with a most exquisite theme of water sports and leisure. ... more   less 
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