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“Jaz Iberotel Hurghada revisited”
Review of Jaz Aquamarine

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Jaz Aquamarine
Ranked #30 of 222 Hotels in Hurghada
Reviewed 4 February 2014

We were at this hotel two years ago and even at the time we were quite impressed. It is arguably the best all inclusive Egyptian “resort” we have been to and we have been to perhaps fourteen so far. Not that it is flawless; after all this is Egypt so inevitably it carries some of the general characteristics of the place. Inconsistency to name but one.
As I described it in my two years old review it is a modern and very spacious establishment in fact consisting of two sister hotels: Aquamarine and smaller-Bluemarine. Some say the latter is a bit posher but I saw no evidence of it. You can wonder freely to see both but the all-inclusive wrist bands are of different colors. You can see the layout on the photo I am enclosing with this report. The elegant style of the buildings I would describe as classicistic with some oriental details(eg. chandeliers in the main lobby).
On this occasion we stayed on the third flood in a superior room which was in fact a very spacious family apartment looking out onto the main pool. From our large balcony we had a perfect view of the setting sun behind the lobby and the mountains beyond, of the somewhat raucous pool and pool bar as well as the garden and the sea in the distance on the right. Well, we did tip to get it though the hotel was only 1/4 to half full undoubtedly on account of the recent unrest in the country. But it kept filling up as we stayed. And as it did things started to come creaking apart at the seams. I fear what it is like when it is full. Still January is not the busiest month I suppose. The apartment was quite comfortable, had two sofa beds in the anteroom(for kids-like) and a king size bed in the main bedroom, small flat screen TV set with some satellite channels in English, Arabic, Russian, Polish, German, French, Turkish(?) and Italian, paid for minibar, complementary 1l mineral water a day, tea, coffee making facilities, large shower with rather mediocre toiletries(if the cleaner remembered to replenish), hair dryer and some nice pictures on the walls. The TV set has USB ports so you can watch your own movies from a pen drive bur our portable hard drive was too much for its processor to handle. There were some issues with electricity and not-hot-enough water which were dealt with promptly if not quite definitely so I had to ask them again to rectify it. The apartment was a little tired around the edges, some dust collecting here and there but had wifi/internet socket(better) costing 250MB/10Euro or 1GB/30Euro. Best paid in cash as there is 5% surcharge for any card payment. They converted our 30Euro into Egyptian Pounds anyway so in effect you can pay in any currency you like: $$, GBP, etc.
The greatest feature of the hotel complex are its big heated pools(15 or 18 in total!) and for this reason alone I know of no better one in Egypt. They are heated or not depending on the number of guests. During our stay the heated ones were the one by the main bar, the one near Bluemarine Hotel, two long, rectangular ones(out of four) on the other side and both aqua parks by the sea. Great fun! The third aqua park is located close to Blue Marina Hotel. There are also two private pools(80cm deep) as you approach the lobby for the few, perhaps 12 exclusive apartments and a third one facing the sea. Besides, you will find a few little and shallow pools for toddlers. Our son would have loved these when he was little. I have nearly missed mentioning Jacuzzi by the beach!
As I am now at the subject of the beach it has to be said it is unusual in that a large part of it is grassy and irrigated. It was quite windy when we stayed but the hotel provides fences/screens apart from parasols. The sea here is quite shallow which makes is ideal for kids and stretches to the edge of the reef far, far off where presumably a snorkeler would spot some nice specimens of fish. In fact we did see some hardy Russians snorkeling from the neighbor(and exceptionally ugly) hotel Titanic convoluted jetty but in our opinion you need a wetsuit in winter. Contrary to my previous report it is quite suitable for kite surfing as well as recreational wind surfing so long as the tide is high. There is a water sports center(just a shack really); wind surfing costs 20Euro/hour but it is negotiable. Swimming in the shallows is nearly impossible; bathing yes, by all means. Water must get quite warm in summer since the sea is this shallow. Besides, the hotel has a spa/gym over the shops on your right as you walk toward the Bluemarine hotel. There are also play areas in quieter spots for children and paid for out door game stations closer to restaurants and the lobby, notably Playstation Wee by the entrance to the theatre. Some fun!
After the physical exercise one needs food and drink. There was one big restaurant open during our stay; the one next to the lobby. Two years ago it was the one farther away in the direction of Bluemarine Hotel. Food was good, no complaints in this department. There are also a few a la carte restaurants paid extra or not depending on your package. Never went there. In our experience afterwards you end up in the main restaurant anyway if you do not want to go to bed hungry. Red wine was passable, white less so-too sweet and sometimes not cold enough. Gin&tonic we drank was also good (unless they put soda instead of tonic) so I have to retract my previous comments on Egyptian spirits. Coffee however comes from Nescafe coffee makers except for the bar next to the lobby. Hot water regrettably often stinks of chlorine which makes making decent tea nearly impossible. There were no true fruit juices either. In numerous bars spread evenly on the grounds and the beach one can get snacks at lunchtime instead of the main restaurant, which we often did. At this point it is perhaps worth mentioning the staff is exceedingly polite, helpful and well trained. Best we have ever come across in Egypt. Some also know the basics of the languages of their overseas guests notably English, German and Russian. As you are in Egypt you must realize tipping is a fact of life. Most of the staff is paid little and rely heavily on the tips. Besides, it is a part of local culture and religion that the well-to-do(presumably like yourselves) are generous. It will make your stay even more pleasant if you conform with it and get the staff’s grateful attention. We would frequently give one Dollar note, which are surprisingly difficult to come by, or 5-10 Eg.Pounds notes(changed at the reception) to room cleaners, waiters, bar tenders, beach boys etc. 1 Dollar is an equivalent of 7Eg.P., 1 Euro-10Eg.P, 1 GBP-12Eg.P. Surely it is not going to ruin you and besides, “a Dollar a day will take you a long way”. As for the holidaymakers they come from all over Europe and Egypt and possibly some other Muslim countries(Saudi Arabia?) as well. We counted a large contingent of Russians, Poles and other Eastern Europeans, English, Germans, French, Scandinavians, Balts; sorry if I missed any particular nation. For those who are interested in that sort of things we also spotted a few interesting birds: carrion craws, falcons, egrets and other waders, pied wagtails, bluethroats, ubiquitous sparrows, chiffchaffs or similar also small lizards and large, well camouflaged, green praying mantis hiding in the bushes. Sometimes you can get a mosquito bite so take your repellent if you must but the grounds are fumigated regularly after dark. There is the usual animation team, perhaps better than most, surprisingly good evening entertainment, live music after dinner, disco after 23.00.With regard to the social unrest in Egypt it has never reached the remote sea side resorts. One is cocooned in their safety. I would not necessarily advise a trip to Cairo at present but at the same time I think the Egyptians realize it would be like shooting oneself in the foot to undermine the tourist industry so many of them depend upon. What is even more important: any trouble would undermine the vested interests of the military. Consequently, unless it becomes too “hot” we keep coming to Egypt as before.

Room Tip: main pool and pool bar area are a bit noisy:aerobic, latino dance etc.when the music is turned up to...
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  • Stayed: January 2014, travelled as a couple
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6  Thank kwiewiorowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 February 2014

What can I say about this resort? Everthing was absolutely fantastic. Egyptians are lovely people and we couldn't be happier. Staff, food, facilities, we all had a wonderful time. Our little one enjoyed playing in the children's pool and the slides. We enjoyed the relaxing atmosphere by the pool. No stupid 6am runs to reserve sunbeds. Ask the staff and for a small tip they do it for you in a more civilised way. A bit unconvenient if you want the reef close by but if you are just looking for a relax, sun and peace then this is the place for you. Definitely recommended and definitely going back.

Room Tip: We stayed in one of the room above nino's, the Italian restaurant. Very convenient as it was by...
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  • Stayed: January 2014, travelled with family
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2  Thank ElenaOxfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

What can I say about this holiday absolutely fantastic,rooms food staff facilities are all first class. We were there from the 24th to 31st of January last minute booking needed a time out from the winter. We could of stayed longer didn't want to come home ,staff are great they can not do enough for you. The choice of alacarte restaurants were great we did all four of them food was of a high standard,we will defiantly be back later this year can't wait.

Room Tip: We paid extra for a sea view and it was worth it.
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  • Stayed: January 2014, travelled as a couple
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3  Thank Tracey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

Stayed 24-31 january really impressed with this lovely hotel. Beautiful gardens, bars & al a carte restaurants impressive, pool & slides clean & very well supervised at all times, heated pools lovely & warm, staff excellent all so polite & make such an effort, rooms great size & very clean lovely cleaners & towel art a lovely surprise every day! Would definitely recommend it all the reviews are right & everyone we spoke to delighted with hotel & would go back.

Room Tip: All rooms good choose top floor if no children
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  • Stayed: January 2014, travelled as a couple
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5  Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

We have been fortunate enough to enjoy stays in some superb hotels especially in the Far East, legendary for their service but this hotel is something very special.Not just the sunshine not just the superb rooms, not even just the heated pools, but above all the wonderful service. All rhe staff want you to have a really great time. They will remember your favourite drinks and brink them before you request them! Tried to fault it but cannot. We could only come up with one constructive suggestion, not a criticism. It is a huge resort and some benches or seats on the way to the buffets would help those like us that find a sun lounger a little low
Wonderful!!

Room Tip: Maybe ask for a room in the 3000 block, near the pool bard
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  • Stayed: January 2014, travelled as a couple
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1  Thank richsim-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

We stayed here 24th-31st Jan 14 and we had a fantastic time, it exceeded our expectations by far. We booked with First Choice (Thomson) and cannot get over the value for money as we only paid £430 each all inclusive. Even if we had paid more we would still be amazed how much you get! From pick up from the airport to check in and then returning to the airport was completely hassle free, very well organised. We were greeted with damp towels and fruit juice upon arrival at the hotel (great after a long flight) and we didnt need to do anything with our luggage as it was bought up to our rooms.

The staff could not do anymore to help you, we were waited on hand and foot the whole time. They speak excellent english, are so friendly and helpful and make you feel very welcome constantly. I have never received such good service. We were constantly asked for feedback and if we had any problems or questions etc.

The hotel is absolutely spotless, very very clean at all times. The room was a great size. We stayed in room 3239 which was on the 3rd floor (top floor) has 2 twin beds as you walk in then the bathroom (very large bathroom) with a separate toilet within and then through to the main room with a king size, if not bigger, bed and lovely balcony overlooking the pools. We had no issues with noise late at night. Beds were very comfortable and lots of storage in the rooms. Cleaned everyday with fab towel arrangements left on the bed every day.

The swimming pools, 18 of them, are lovely. On one side of the hotel there are pools offering activities throughout the day and play music and then a much quieter selection of pools on the other side of the hotel which was perfect for us wanting to relax and read etc. Some pools are heated and some are not. The heated pools were really warm so was lovely and they have sun loungers in the pool which are brilliant to sun bathe. We were served cocktails and soft drinks at the pool all day, didnt need to go to the bar once.

There are 4 la a carte restaurants all offering different cuisine from around the world and the service and food at them is great. There are then 2 buffet restaurants, four corners and topaz for breakfast, lunch and dinner. There are also bars/sitting areas at the pools where you can have snacks such as hot dogs, burgers and crisps throughout the day. The selection of food at the buffet restaurants is great, they had everything you could think of eating (especially at breakfast!). Again the waiters are fab.

We went on the trip to Mahmaya Island which is £55 per person with thomson so slightly on the pricey side but it was paradise!!! Very well organised trip, 45 min boat trip to the island on a lovely boat. Definitely worth going on that one!

We also paid for an Egyptian scrub and massage at the hotel spa which cost £50 per person but lasted for about 1 and a half hours. It was excellent, very relaxing and the spa facilities are fab.

The hotel has its own private beach as you walk past the swimming pools the beach is right there in front of you with sun loungers and a small collection of water slides in the pool. Lots of kite surfing, snorkelling and camels rides being offered there.

Weather was perfect, 26-30 degrees every day with blue skies and a slight warm breeze. Evenings do get chilly though down to about 17degrees.

A few people have mentioned about tipping on here, but we didnt feel the need to tip once! I went on a Nile Cruise a couple of years ago where you felt very inclined to tip at the end of the holiday but here we felt it was not needed at all.

We had a perfect get away week to escape the January blues here, couldnt have asked for anything better. We will definitely be returning soon!

  • Stayed: January 2014, travelled with friends
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2  Thank stephanie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

After searching for some last minute sun , we found the Jaz Aquamarine . The reviews were great , and the weather forecast better ! . We stayed from 24th to 31st Jan . We weren't disappointed in anyway from start to finish .

The flight & transfer with Thomson were stress free . On arrival in Hurghada we went straight to the bank desks for our visas . We paid £11 each . We also exchanged some Egyptian notes for small ones for tipping .(£1 coins weigh heavy ) got a wallet full for £ 50 . We did have to queue to have the visas checked but no problem .

Our first impressions of the hotel were wow! This looks lovely . We weren't let down ,everywhere is spotless , polished and shiny .

We were given a ground floor room , close to everything , pool reception etc . Our room cleaner was super , He had a lovely manner , and smiley attitude . I loved his towel creations on the bed , and told him so . He then came up with ever more elaborate ones , amazing !

All the staff are pleasant , and friendly . The pool boys would exchange your towels & lay them on your beds ,all smiles whether you tipped them or not . . The waiters regularly checked that you had drinks , and always remembered your tipple !

The animation team worked hard to entertain , but were never pushy . They were always happy to stop & chat and all spoke great English .

The food & drink was fine . The main restaurant got very busy , and was more like a cafeteria , with people wandering round , and nearly colliding with each other . The hot food was in silver lidded tureen type things , not labelled in English . They were catering for many nationalities , so not everything was to our taste , but there was always something tasty & the soups were lovely . Later the other restaurant was opened which was lovely & quiet we much preferred it especially at breakfast .
The a la carte restaurants were lovely , we tried them all . Lebanese , fish , Italian & Asian (Chinese ) the Asian was our favourite , and we went twice. !

The hotel has , I think , 18 pools in all. Only a few are heated . You will see which they are by the amount of people in them . A walk around takes you to the pools further back in the Blue Marine , which is part of the Aquamarine . Some people liked to sit there for a change , or the beach is nearby with water slides . There is a beach bar where lunches are available if you don't want to walk back to eat .

We had a brilliant holiday , thank you to Mahmoud for always offering his help with a smile , to all the staff who couldn't do enough for us . We would love to return , see you soon ! !

Room Tip: There are no lifts , so consider this when booking , they will offer you a ground floor room if avai...
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  • Stayed: January 2014, travelled as a couple
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1  Thank TriciaLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jaz Aquamarine

Address: South Sahl Hashish Road | Magawish District, Hurghada, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Hurghada
#20 Spa Hotel in Hurghada
#21 On the Beach Hotel in Hurghada
#28 Luxury Hotel in Hurghada
#36 Family Hotel in Hurghada
#49 Romantic Hotel in Hurghada
Price Range: £68 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jaz Aquamarine 5*
Number of rooms: 1001
Official Description (provided by the hotel):
Iberotel Aquamarine Resort is made for those who want to spoil themselves with the prefect, relaxed, All inclusive luxurious five-star Egypt holiday. Located on the southern tip of Hurghada with its own unspoiled private beach, this impressive complex features seven restaurants. It boasts over 1,001 comfortable rooms equipped with all the latest facilities, services and amenities as well as the “Mercato” shopping complex and a conference centre for up to 1500 people. ... more   less 
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Also Known As:
Iberotel Aquamarine Hotel Hurghada

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