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“Very Relaxing Holiday!”

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Jaz Aquamarine Resort
Ranked #30 of 221 Hotels in Hurghada
Reviewed 6 June 2014

Arrival at Hurghada Airport was a shambles, totally unaware we had to pay 250 EGP EACH to enter the country, it was 150 EGP but it has recently been increased to 250 EGP which is around £20 you have no choice but to pay & most passengers on our flight had no idea this was expected of them, so thanks for the warning Thompson! You then have to go through 3 passport checks, so they can triple check that you HAVE paid! its totally unnecessary! Eventually you get to your luggage & got hassled as soon as you step out of the airport with locals trying to carry your bags for a tip, REFUSE! We were told coach 2 we queued up behind loads of people at coach 2 to discover it was then coach 7…. We finally get on the coach & arrive at our hotel approx. 40 mins later.
Sayed the Thompson rep is possibly the worst rep I have ever seen! He kept us on the coach outside the hotel for about 15 minutes explaining the RIDICULOUS procedure that was about to take place inside the hotel to get to our room & reiterating that the mini bar is NOT free! He repeats himself OVER & OVER & loves the word MAXIMUM!
Inside the hotel & we have to all queue (2 coach loads) to receive all inclusive wrist bands, we then are given a warm towel & a soft drink, you then go to the lobby bar to get an envelope that has your room number & luggage tags on, you then have to go back outside, locate your luggage & put these tags on your cases, then have to wait in reception till EVERYONE has done this. Then Sayed assembles every one like a head master on a school trip to the outside terrace where we are split into 4 groups & hotel staff show us to our rooms, we are told our cases will be delivered in 2 minutes & we wait…. The hotel put on a late buffet as our arrival was 10pm but we’re told the buffet will be removed by 11pm & we’re sat in our room waiting for our cases for 20 minutes….
We stayed in room 1240 this was 3rd floor up & overlooked one of the pool areas, the room was standard 3* it was clean, quite small, the aircon worked, only had 5 hangers in the wardrobe, our only spare socket in the room was broken so we unplugged a lamp to charge phones, use hair straightners etc
We attended the welcome meeting at 10am the next day, we were in two minds whether to or not because Sayed was such a bore but I wanted to know about the hotel, for the first 20 minutes it was SELL, SELL, SELL seats seated together on the flight home, chocolates & champagne on the flight home…. I didn’t want to sit listening to this on the first day of my holiday! A few people left. Eventually he talked about the hotel, it was 50% occupied, this meant there were plenty of sunbeds for all guests & we were given unlimited access to the al la carte restaurants instead of 3 visits. He gave us a list of excursions, nothing interested me on there, so we left the meeting after 30 minutes, I was later told it went on for about 1 hour! There is a sister hotel next door called Bluemarine, you can use all their facilities, we didn’t bother because Jaz Aquamarine is HUGE but I looked it up on Trip Advisor when we got home & it has WAY better reviews so I wish we’d at least poked our heads in!
Pools
There are 4 main pool areas (17 pools in total) on day 1 we sat at the pools with the pool bar, this is where the animation team assemble & do their aqua aerobics etc there is a mixture of nationalities around this pool & mainly families, there is an adult only pool area, this is where the 4 long pools in a row are, but no music plays & it seemed quiet & boring there so we stayed by this pool, but by day 2 I had to go elsewhere because a family we were seated near had a little girl who was obviously not well & she kept weeing & pooing herself & they would wash her off IN the pools, ENGLISH family I was disgraced to notice! So we headed down to the beach, I had read bad reviews about the beach but I loved the beach area, there was more of a breeze & yes the sea is shallow & when the tides goes put at lunch time it goes out about 1 mile! There are 3 water slide areas in the hotel! 2 at either ends of the beach & one in a kids pool area by the shops / gym , we hired a beach lodge 3 days in a row at an extra cost of 25 euros a day, BEWARE when you go to lunch people will go into your lodge & take photos of themselves in them!!!
We spent a couple of days sunbathing by the large pool area by the beach but found ourselves surrounded by loud, rude Russians, Germans & Polish, we got mistaken for Polish on a daily basis! I rarely saw another Brit until we got on a coach to go to the airport
Food & Drink
The Four Seasons restaurant wasn’t open during our stay because the hotel was only 50% full, the buffet by the terrace was where we went for breakfast & some lunch times. it’s quite hectic but it’s no different from any 4* hotel I’ve stayed in, with a variety of food to suit all nationalities, you can get a chef to make you an omelette or fried eggs which is nice but there are only 2 chefs so be prepared to wait 15 minutes some days, we gave up on breakfast after day 2, there are snacks available during the day, at the pool bar snack bar or Paradiso snack bar by the beach, here you can get pizza, pasta, salad, burgers, steak sandwiches etc included in all inclusive, the all inclusive drinks were fine, local beer was nice, wine & a few local spirits, Vodka, Gin, Rum & Whisky were the only spirits available & red, white & rose wine.
The a la carte restaurants were fantastic! & we dined in these 5 times! There are 4 to choose from, Chinese, Italian, Eastern & Sea Food, you book your table 1-2 nights in advance using a touch screen computer in reception, there you can view the menus, I was told that this was only unlimted to Thompson guests & the other nationalities had to pay 8 euros a head, there are 2 sittings at 6:30- 8 or 8:30 – 10 we went for the later sitting but this meant that we missed whatever rubbish entertainment was provided by the animation team, we caught the end of it a few times & it really was abysmal! So we spent most evenings eating in the al la carte restaurant’s, you can have as many starters, mains as you like! On entering they hand you a wine menu where you can chose to buy a bottle of wine at an extra cost, we treated ourselves to a bottle of red every eve at an extra cost of 20 euros, the food in the al la carte is REALLY good! Although both me & my partner did suffer from an upset stomach for most of the holiday & Imodium did nothing! but you didn’t feel ill with it, you just needed frequent trips to the toilet! We drank plenty of water, I get the impression that quite a few guests had an upset tummys judging by some of the sites I saw in the toilets, the staff cleaned them frequently but I can’t understand how anybody could walk away from a toilet leaving it so dirty!

Its tricky to find a seat in the outside lobby car / terrace in the evenings, every other night there was a singer performing, but we only caught the end of him as he unfortunately finished at 11pm every night & we didn’t get out of the restaurant till after 10pm most nights, lots of guests were dancing, I just wish he’d stayed till midnight, so we could let out dinner go down then enjoy a dance too! I think he sang the same songs each night though! I don’t think he started singing till after 9pm but good luck finding a table after 8pm!

There is nowhere to go outside the hotel & the entertainment inside is really quite poor, but I had anticipated this, the all inclusive finishes at 12am & there is a disco open till 2am but there was rarely anyone in there!

I was bitten 22 times by mosquitos on the 1st day, a 5 minute walk to the pharmacy & 100 EGP later I have an antihistamine & a repellent & I don’t get any more bites!

We had to check out of our room by 12pm & our coach was arriving at 6:15pm, Sayed had told us we could pay extra for late check out till 6pm so we went straight to reception on day 1 & asked if we could pay for late check out & we were told we had to wait till the eve the night before we leave to find out of it was available, so we did as instructed & we were told late check out wasn’t available as someone was having our room from 3:30pm the next day, I stood there shocked & said we could have been told this 5 days ago! & we were told the hotel is 50% occupied so why can’t you allocate these guests a different room, he said it was not possible, I asked if we could have another room to shower in & he said we could & were allowed maximum 30 minutes in this room, I thought that was ridiculous! In the end we managed to keep our room till 3pm at a charge of 25 euros.

Everything we brought in the hotel was put on tab & we settled our bill at the end of the week, I had wanted to go scuba diving again but the dive centre in the hotel was closed, maybe I could have asked Sayed how to arrange it, but I didn’t bother, we got pestered daily by the photo team & spa staff that got quite tedious telling them we weren’t interested, you can ride a camel on the beach if you want, you are not hassled into doing it & the man has a fixed price which I think is charged to your room.

All the staff are male & speak broken English & ladies I did feel like I was being perved at by most of them, if I was with my partner they barely said hello, but walking through the hotel on my own (1000 Meters from Lobby to the beach) I must have said ‘Hello, I’m fine thank you’ about 50 times a day!

All in all the holiday was a lovely relaxing break & the weather was amazing & really enjoyed the food & drink despite having a bad tummy for most of the week, it was wonderful to relax in the sun & spending every night dining out, my partner was very dubious about going to Egypt, is an Islamic country & we had heard bad things about attacks etc, but that is more out of the tourist areas towards Cairo & I am surprised that Thompson are still offering trips to Cairo, I certainly wouldn’t pay the £199pp they charge to go there on an excursion, there was a waiter that worked in the pool bar who was a Geography teacher that lived near Cairo & he said its too dangerous for the children to go to school so he had resorted to work here In the hotel, he said it would be foolish to visit Cairo, but it really didn’t appeal to us anyway.

I wouldn’t go back to Jaz Aquamarine but I would certainly recommend it, I don’t think it’s a 5* Platinum, would say more 4* my partner said 3* but we certainly had a lovely holiday & were sad to come home, especially leaving our beach hut!

  • Stayed: May 2014, travelled as a couple
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5  Thank 877Smarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,262 - 3,268 of 7,350 reviews

Reviewed 4 June 2014

This hotel is one of the best hotels in Hurghada, I enjoyed very much my stay there for a week.

There are many entertainments, from aqua park slides (for adults/kids) to all kind of play & activities.

Once we arrived they upgraded our rooms (4 rooms) to a Superior rooms for free which was big & Luxurious.

The hotel is almost fully booked, however, we didn’t feel its crowded because of numerous restaurants & like 20 piscine’s.

Excellent Services, people are very friendly & helpful.

I enjoyed their cuisine varieties to please several nationalities & my nephews really love their snacks which really i consider a whole meal for them.

So ,I would definitely recommend Jaz Aquamarine & will go again whenever I will visit Hurghada.

  • Stayed: May 2014, travelled with family
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8  Thank Mima24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

Having been to Egypt too many times to remember I was really looking forward to this trip, but was a little hesitant because my fiance had never been abroad before and we had read a few poor reviews the week we were due to travel! Being a seasoned traveller myself I was ready for anything and had no expectations, but just hoped it would be ok!

We had absolutely nothing to worry about! Airport arrival at Hurghada was better than average for Egypt... We were on our transfer coach within 10-15 minutes of landing, visa's and everything all sorted with ease, no 'cattle market' type pushiness as I have experienced at some Egyptian airports. Reps were waiting for us with welcoming smiles and we were transported to our Hotel in no time.

First impressions of Hotel were... WOW!!! Welcome cold drink and cold towel to cool us down, staff all lovely and welcoming with beaming smiles. Check-in was really quick and simple, not long and drawn-out like they can sometimes be. Our cases were taken to our rooms and we were shown where to go within minutes of our arrival.

Hotel overall was really clean and very welcoming, air conditioning was everywhere. Our room was immaculate and a very nice surprise to find the decor all very modern, air conditioning very easy to work and was quiet. Beds and pillows were extremely comfortable... I am very fussy when it comes to beds and pillows, and we were asked by customer relations if anything needed to be changed, if we needed anything extra etc., but it was all perfect! In fact throughout the week we were constantly being asked by everyone if there was anything they could do to help make our stay more comfortable and pleasant, but there really was no improvements to be made!

How some people on here can complain about the food / hotel / people / anything! - is beyond me - Yes the main restaurant tended to get a bit busy at times, but come on, the hotel has over 1000's rooms! I saw / experienced no pushing / shoving from Russians, in fact it was quite the opposite, everyone was really pleasant and helpful. Food was lovely, such a vast array of different meals on offer. There was always lovely home-made soups and breads, salads, fruits, pastries, always some form of chicken, beef, fish, pasta, rice and vegetable dishes, plus the chefs were quite happy to make anything else you wished for. Always plentiful cereals, egg dishes (the omelette man was quite happy to make eggs however you wanted them), also freshly-made pancakes and waffles, continental breakfasts, and even bacon and sausages if you wanted them! I tried the 'beef' bacon on several occasions and have to say it was delicious!

Aside from the main restaurant there were also the al-a-carte restaurants to choose from. These were very easy to book via a computer in the main reception. Always asked if we had a special occasion - on numerous occasions there were birthday cakes being served and 'Happy Birthday' being sung to some unsuspecting guest! We visited the fish restaurant twice because we loved it so much, and also the Oriental restaurant, where we were given a 'tepenyaki' show, which was superb! There were also an Italian and Lebanese, which we didn't try, and there was also a smaller buffet restaurant called the Four corners, which again we didn't try - we were perfectly happy with the main Topaz buffet restaurant. Also plentiful beach / poolside snacks were available throughout the day. By the end of the holiday I don't think I could stomach any more food and have actually lost 5 pounds in weight in the same number of days since I have been home hahaha!

We had read reviews about mosquito's being rife and so had taken precautions and purchased the chemist's shop's stocks of anti-mosquito sprays, room plug-ins, anti-histamines - you name it, we took it! I've had malaria before from a nasty bite I received in Kenya, and I'm 'sweet meat' - If there's anything to bite me, I will get bitten! Did I get bitten?!! No, I did not! My advice would be to take the precautionary anti-mosquito stuff just in case (we may have just been lucky, I don't know), but we certainly weren't affected by any insects at all.

With 18 pools to choose from we were really spoilt! Plus the beach a very short walk away, which was superb. Oscar the camel made our visits there very enjoyable, he was so cute! I've never seen a camel rest it's head in anyone's lap before, but this one seemed to love doing so! The water parks which were next to the beach were amazing. The attendants were so safety conscious it was fabulous! I've been to these parks before with their huge slides and the staff seem not to care too much for people's safety and general well-being, but these guys really were spot-on. We went down all the slides, including the very large ones, and had so much fun, they were fab! Being an almost-50 year old this was no mean feat! :-)

Our rooms were cleaned on a daily basis, always left with a new litre bottle of water, (complimentary water / coke / lemonade / bowl of fruit on our arrival I forgot to mention!), mini bar was always topped up, towels and sheets changed daily if you wanted them to be. Rooms were immaculate and cleaner always very friendly and polite. The 'towel art' left every day made us chuckle - some were brilliant, particularly the 'monkey', hanging from a coat hanger, which we saw as soon as we entered the room, it was just hanging there from the ceiling, and made us laugh so much, it was brilliant!

Waiter Maged at the outside bar was brilliant, he bought us drinks without us even having to ask him, he knew straight away what we wanted and he worked so hard and always ensured we had a table, even when it was a little busy.

Rep Sayed was also brilliant. Always pleasant, knew everyone's names, always said hello and went out of his way to speak to us to check if we were ok and that we were enjoying it. That guy really deserves a pay rise! He was working away from his wife and young children (including a new-born baby), and he never once complained, he never seemed to get any rest, he was always there and I have to say I feel he was one of the most helpful Reps I've ever come across.

We went on a snorkelling trip (classic cruise), and have to say the money we paid was worth the boat ride alone, let alone the added lunch which was included, the 3 snorkelling sites we did plus the 20-odd dolphins we came across... It was amazing!! Coral reefs were plentiful with an abundance of gorgeous colourful marine fish.

Not much to do in Hurghada itself other than shopping, but come on... We were in the desert, what more can you expect?!! If you want sight-seeing go to Luxor or Cairo, plenty to do and see there, but you won't experience the helpfulness / friendliness / laid-back treatment we had in the Jaz Aquamarine. We had a wonderful relaxing holiday. It was brilliant!

All in all this holiday was perfect. And being my fiance's first foreign holiday I'm just so pleased it ticked all the boxes for us both. We will certainly be returning, and pretty soon!

Oh, just one negative thing to add... Very disappointed with the Thomsons flights nowadays. As mentioned before, I've been to Egypt more times than I've had hot dinners and there has always been the option to purchase a hot meal before we go, and there has always been in-flight entertainment by way of films, tv, music being on offer. Yes food was available on the flight, but the only hot food were snacks such as sausage rolls and crock monsieur (posh cheese on toast!), at nearly a fiver a go... Bring back the option for us to purchase a proper in-flight meal please, and bring back in-flight entertainment!! 5-and-bit-hour flight was very boring and very tiresome having nothing to do! This is my only criticism, everything else was fabulous and we will be back again at Christmas! Can't wait!

If you have any hesitation at all about whether to go to this Hotel for your holiday, my only advice is - Do not hesitate - Go!! You will have a whale of a time, just like we did!! Enjoy!

Room Tip: We were in room 1220 which was relatively near the main reception but overlooked pools 1 and 2 and i...
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  • Stayed: May 2014, travelled as a couple
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17  Thank beckyjosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquamarineGM, General Manager at Jaz Aquamarine Resort, responded to this reviewResponded 12 June 2014

Dear beckyjosh,
Thank you for choosing Jaz Aquamarine to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest.
It was our absolute pleasure to host your holiday, and more importantly your fiance’s first foreign adventure, and are delighted that the experience was “perfect” for both of you.
We look forward to welcoming you back to our beautiful hotel at Christmas.
Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

We stayed for 7 nights , my wife and three daughters aged, 11/16/21, when we drove up to the hotel first impressions were just how great the hotel looked. Our rep from Thompson spoke good English however came across as though he was ordering you around like new army recruits but you get used to his mannerisms, he just wanted to get his point across. The hotel was very clean and the staff were helpful and friendly. As you read most of the reviews for this hotel you get shown to our room and the cases follow so no need to worry about carrying cases after a long flight.
The food was plentiful and the choice was good, the waiters were always there to help you to your table and help you find things.
Around the pool there were always sun loungers available and the pools were cleaned regularly and pool towels available from just a couple of towel locations, be warned though if you lose a towel you will be charged 100 Egyptian pounds. Drinks are ok if you are all inclusive, a variety of alcoholic and non alcoholic cocktails Egyptian beer (lager) is good and so is the whiskey.
Will be booking again soon.

Room Tip: Don't waste your money on the swim up rooms, the pools are not far away.
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  • Stayed: May 2014, travelled with family
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11  Thank GCW1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AquamarineGM, General Manager at Jaz Aquamarine Resort, responded to this reviewResponded 12 June 2014

Dear Guests,
Thank you for choosing Jaz Aquamarine to spend your holiday.
My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest.
It was our absolute pleasure to host your holiday and we are extremely pleased that you had a “wonderful” holiday with us and look forward to welcoming you back again in the near future.
Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

We have just returned from a lovely week. Reading some negative reviews before we went, I felt a little apprehensive. But the hotel is beautiful. The gardens and grounds are lovely, well maintained & very clean. The pools are amazing. We loved the slides! The room was clean& modern. Our cleaner Mohamed surprised us daily with his fabulous towel art! A lovely touch we looked forward to each day. The a la carte restaurants were good, the staff all friendly & helpful. The buffet restaurants were a little disappointing, with the same food on offer & never really that appealing, served on mass as it was. I would have rated higher, but for that. But again the staff were all friendly & helpful. The beach isn't golden sand, but the snorkelling was amazing! We saw clown fish, sting rays, butterfly fish & pipe fish, to name but a few. Each time we saw something new. We did all succumb to pharoah's revenge, but once we found out Imodium doesn't work, a trip to the local pharmacy , who was so helpful gave us some medication which quickly did the trick.
It would have been helpful for the tour operator to advise beforehand of the visa requirement. I think that is crucial information they should be telling travellers. I found out by chance the night before when reading trip advisor. There were lots of other holiday makers who didn't know until arriving & it's not a nice way to start the holiday.
But all in all we all had a fantastic week here!

Room Tip: All rooms are near one of the many pools. We were ground floor with a lovely terrace by pool 13, whi...
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  • Stayed: May 2014, travelled with family
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6  Thank sianyj073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

We stayed for 2 weeks last August & had a great holiday. Despite being there whilst the trouble erupted in Cairo it didn't effect us directly. The service provided by the restraurant staff is excellent despite it becoming very busy at lunch times the staff quickly found us a seat. We enjoyed all booked resturants particularly the Italian that organised a cake for my daughters birthday. The pools & surrounding areas were very clean as were all public areas. The beach wasn't amazing but a couple of days we hired the beach beds which was very relaxing. The hotel is very big and in the heat in August it's only a few steps before your sweating buckets but its worth walking around & getting your bearings if you like to spend time round different pools. We used the spa & all had a lovely relaxing massage the staff were very friendly & professional. We went on a boat trip to a small island, we had lunch there & had time relax on the white beach before we were taken out to the sea for snorkelling, where the staff on the boat saved the day by diving to the bottom of the ocean to retrieve my husbands watch slipped of as he was helping my daughter get back onto the boat. Funnily enough when we got to Gatwick we bumped into 2 other family's from our estate & our children had a great time with them & others that they met there. Apart from the trip we didn't venture out of the hotel as a family as my husband reported there wasn't much going on but there is plenty do in the hotel itself. We thoroughly enjoyed the hotel and will return to Egypt but maybe a different area.

  • Stayed: August 2013
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4  Thank Summertimelover73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

Genuinely the best holiday i've had. I would definitely love to go back there. I spent 2 weeks at the Aquamarine in January 2014, booking through Thomson. All of the staff would remember you by name and speak to you as you walked around the hotel.

Big shout out to Kano and all of the members on the animation team that worked hard to create a great atmosphere.

Food in all four of the a la carte restaurants was of a very high standard. The buffet restaurant was also of a very high stand.

The entertainment was varied every night.

We spoke to a bar staff member who told us that he's worked at a number of hotels and the Jaz Aquamarine is the best organised he's worked in, and the staff are fairly rewarded for their work. This reflected in the service that all staff members delivered, which was always enthusiastic.

There was never a shortage of staff around the hotel and managers clearly contributed the same as junior members of staff, as well as taking on there management responsibilities, which is always good to see.

The hotel was well very clean and any service requests were responded to quickly with enthusiasm. Bar staff were always keen to serve and would remember your order and offer before your asked.

The Hotel was well segregated, offering an active pool and a 'chill-out' adult only side of the hotel, which was divided by a block of rooms.

I would definitely recommend this hotel to anyone!

Room Tip: I chose a standard room and I found this was more than adequate for our needs. The shower and toile...
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  • Stayed: January 2014, travelled as a couple
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6  Thank T G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jaz Aquamarine Resort

Address: South Sahl Hashish Road | Magawish District, Hurghada 84511, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Hurghada
#19 Spa Hotel in Hurghada
#21 On the Beach Hotel in Hurghada
#28 Luxury Hotel in Hurghada
#35 Family Hotel in Hurghada
#49 Romantic Hotel in Hurghada
Price Range: £71 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jaz Aquamarine Resort 5*
Number of rooms: 1001
Official Description (provided by the hotel):
Jaz Aquamarine Resort is made for those who want to spoil themselves with the prefect, relaxed, All inclusive luxurious five-star Egypt holiday. Located on the southern tip of Hurghada with its own unspoiled private beach, this impressive complex features seven restaurants. It boasts over 1,001 comfortable rooms equipped with all the latest facilities, services and amenities as well as the “Mercato” shopping complex and a conference centre for up to 1500 people. ... more   less 
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Also Known As:
Iberotel Aquamarine Hotel Hurghada

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