My partner and I stayed at this hotel at the end of Jan/Feb and found it far from finished and NOT entirely as the brochure alluringly implied. (ie Entertainment night was: One girl strangling a violin, playing "Let it Snow, Let it Snow, Let it Snow"...!!) However, the staff were trying to provide the best service for their guests in the circumstances, and we found the food excellent. (Much better than some of the 5*hotels we've stayed at in Sharm). The hotel seemed to have lots of 'potential' to be a great hotel.....
We understand there was only about 88 guests at that time, but guests were well behaved, and different nationalities were getting along well together.
We do recognise many of the complaints that we have read though, and when we took up several points with Thomsons at the hotel & when we got home, we had a call from them to say that their agents had gone to the hotel after many such complaints and had found "no problems".... and we quote "It is your word against our Reps"... They did offer us compensation of 10% off our holiday in vouchers, but upped that to £200.....!!!
We had initially considered returning to the hotel, but having read the reports since, it is certainly not improving and sadly we will not be rushing to go back there under the circumstances.
The Management and Travel Agents need to listen, and take action on these genuine complaints.
- Official Description (provided by the hotel):
- Set in extensive landscaped grounds, this luxury hotel leads you from pool to beach to sea in one beautiful vista. With Sensimar Premier's unique Ultra All Inclusive standards, you can dine in one of seven different restaurants, enjoy a relaxing drink in numerous bars or swim and play in a choice of pools or on the private beach. Each evening entertainment is offered or spend some quality time in the hotel's spa facilities. This is affordable luxury in a superb Red Sea setting ... more less
- Reservation Options:
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- Also Known As:
- Premier Le Reve Hotel Hurghada
- Premier Le Reve Hotel And Spa