Booked this hotel online via booking.com, for a 7 night stay.
Hotel is still under major construction, with builders busy and dust visible everywhere. Hotel had an intense new paint smell, & was not being ventilated. Also it's location is quite remote, and not on the beach as the pics on the website indicate.
The website makes no mention of this being under construction!!!.
Arrived at hotel at 8pm, only 1 person at reception. Was not even aware we were arriving.
Had not even heard of Bookings.com. Attempted to find us a room, after numerous phone calls to another person.
Was told we had to pay cash, as hotel does not take credit cards as yet!
Was taken to incorrect room, with 2 single beds, when had booked a 2 bedroom apartment.
Was then taken back with luggage to reception, half an hour later. Then taken to another room, which was not ready. The bedroom light in one bedroom did not even work.
The floors and furniture was very dusty!
Asked to have room changed, as my son has asthma, and the room was too dusty.
Taken back to reception, and given the 1st hotel room again, with another bedroom.
The bathroom, had brown water running from the taps, and NO HOT Water.
It was now 11pm, and we were travelling with 2 children aged 5 and 9, who had still not eaten dinner!
After complaining again, we decided to leave, and asked the person at reception to please call us a taxi to take us to another hotel, but he was reluctant to do so, and we had to flag one down ourselves at that hour of night!
Why is this hotel even listed????
We were basically stranded in a foreign country with no hotel to stay in, & this hotel refusing to assist us with even calling a taxi!!!
Upon returning home some research illustrates that this is part of the Pyramisa groups development apartments etc. Well, they should be ashamed of having something like this listed on bookings.com. Likewise, bookings.com should have mechanism to guarantee the integrity of all hotels etc listed on their site. Its sad to know that we use bookings.com without hassle across Europe & north america with little hassle, but have these issues in other parts of the world.
- Official Description (provided by the hotel):
- Sunset Pearl Apartments are a mix of Studios, 1, 2 & 3 bedroom privately owned apartments in the heart of the new resort of Sahl Hasheesh, Red Sea, Egypt.Just 15km south of Hurghada, Sunset Pearl has great views over the bay and the Red Sea. The resort features 2 large swimming pools, children's pool, snack bar, restaurant and bar and is just 5 minutes stroll down into the Old Town and Piazza areas of Sahl Hasheesh.The apartments are modern in design and fully equipped for self catering holidays with open plan kitchens, living and dining. They all have a balcony or terrace with sea or pool views. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Sunset Pearl Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sunset Pearl Apartments Hotel Hurghada