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“Worn out and tired”

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Golden 5 Sapphire Suites Hotel
Ranked #141 of 222 Hotels in Hurghada
Birmingham, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Worn out and tired”
Reviewed 4 April 2012

I have just returned from a weeks holiday to Hurgharda and had booked the Sapphire Suites and was expecting a 5star hotel. Upon arrival the outside of the hotel was incredibly disapointing compared to other hotels where people had been dropped off to. The reception area was awful. Brown sofas which I think used to be orange and looked about 50 years old greeted us with worn out rugs. Very dingy indeed. Then we were shown to our room and I have to say, whilst very spacious it was very shabby. Stained carpets, hardly any skirting boards. There was a view out to the very unpretty gardens and the bathroom was hideously ugly and dated, We were very very disapointed.
The restaurant was a further disapointment. Whilst the hotel was shabby and worn it had actually been cleaned, but the restaurant was filthy! The food was discusting. I have travelled all over the world and this is the worst food you could ever imagine, No way could i eat in there,
The pool area was actually OK but definately not a 5star. The hotel and food must be a 2star at most and thats being generous! We did go and expolre the other hotels over the road which are part of the golden 5, and whilst they were better it was only margial. The pools and aqua park area there were badly kept. Broken tiles were everywhere and again, not a pretty area at all. Certainly not a 5 star.
We complained to our booking company and transferred to the Titanic Beach hotel which cost an extra £80pp, but was absolutely beautiful. Pool area and beach were magnificent. The rooms modern and clean and the food was amazing.
On the plus side for the Sapphire Suites, the staff were always polite and helpful. Unfortunately, I would not reccomend this hotel or any of the Golden 5 hotels. You are much better off paying slightly more and enjoying the modern,well kept facilities of another hotel.

Room Tip: Book another hotel altogether!
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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68 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Weymouth, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 March 2012

I booked our holiday to the Sapphire Suites before reading any reviews, which ended up being a blessing as if I'd read them first I probably wouldn't have gone. I stayed here in February 2012 with my 14 year old daughter and mother. The staff are absolutely fantastic you really can't fault them. The reception staff are so helpful, our shower was broken when we arrived but it was repaired the following morning, no problem! Amgad was really good to us, be nice to him!

Yes the hotel is full of Russians and yes they are horrible, arrogant, rude people, but don't worry about that because you'll find no one likes the Russians over there whereas if you're English they can't do enough for you.

I will say that the food is quite poor, it's never hot and if you're fussy it could be quite challenging to find something you like, that said the rolls and soup are good and the pancakes in the morning are lovely. The service we received in the restaurant was 110% It couldn't have been any better, Mohamed was brilliant, I wish I could've brought him home with me!

Our room or as another reviewer has said - 'Suite' was very surprising, it was very clean a little tired but very comfortable and so much room.

Sapphire Suites is not on the beach as we were lead to believe when we booked the holiday, it's on the other side of the road through the Golden Five, about 10 - 15 minute walk.

The exchange rate is much better over there than here so bare that in mind when you're getting money for your holiday.

If you do decide to stay here then you'll have a wonderful time, I plan to go back, maybe see you there!! X

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Emma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Yorkshire
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 February 2012

After reading the reviews we was a little bit worried about our holiday in Sapphire Suites, we worried for nothing!!!! What a lovely hotel. The rooms or shall i say suites were lovely a bedroom, living room, bathroom and small area with a fridge and kettle, we also had a good sized balcony. The food in the main restaurant had plenty of choice and the waiters were very helpful and polite,Mohamed made us so welcome, there are also various bookable restaurants (free) where you can eat, we tried alot of them, French.German,Oriental,Asian,Italian etc and enjoyed them all.Ali,and the silver haired waiter(i'm sorry i cant remember his name) and ALL the staff in the German restaurant made my husbands 50th (Mr Steve) Birthday very memorable.Mohamed, our cleaner,made a beautiful cake out of towels in our room.Yasser, the waiter in the Topaz bar,bent over backwards for us, running round trying to find seating for 8 of us and continually kept us in supply of drinks. As there was only a handful of English we was treat like royalty, most of the guests were Russian and that was the only down side they are loud and rude to all the staff. Thankyou to all the staff, from reception to the waiters to the cleaners to the pool staff to the security and gardeners for making our holiday so pleasureable, and we will see you hopefully in November.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dawn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 February 2012

We had 1- days in February at Sapphire Suites and plan to go back again in November.
There weren't many English people, and we were treated like royalty by all the staff. Nothing was too much trouble.
The food in the Main Restaurant was really good, with plenty of choice. However there were also other, bookable (free) restaurants and we tried six of them. They were great too, especially the Italian one and the sea food restaurant.
Our room was lovely, a suite, consiting of two rooms, a bathroom and a balcony. the room was spotlessly clean and have everything we could possibly have needed,
There seemed to be a lot or entertainment every night and throughout the day - we didn't use it, just because we wanted to relax, read and do absolutely nothing. The pools were good. There was one at the Sapphire suites as well as several others and a water park within the complex.
On the down side, the building looked rater tired. A little bit of TLC, in the form on painting a decorating would have made first impressions rather better.

All in all, a fantastic stay, staff were brilliant - nothing was too much trouble, and we plan to go there again.

Room Tip: Ours was fine. It faced the main road and overlooked gardens.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vicandmaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bognor Regis, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 October 2011

my daughter and myself stayed at the main hotel here easter week 2011, when we looked up reviews they were all really bad, not a good thing said. when we arrived everyone was amazed that English people were there, all managers were summoned to welcome us. apparently we were the only 2 Brits at the 5 hotels. all week we were treated like royalty every step of the way. the hotel is shabby and needs updating , but food good especially the bookable 7 restaurants of which we tried 4. wow is all we can say about them. you have 5 pools some with a water park , and you can eat drink or anything at all the 5 different hotels anytime. lots sun beds at pools and beach and all very clean. you do have plastic to drink from but wasnt a problem. as said needs update but all very friendly and helpful and clean.

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
9 Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden 5 Sapphire Suites Hotel

Property: Golden 5 Sapphire Suites Hotel
Address: K21 Shahl Hasheesh Road | Golden 5 City, Hurghada 84512, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#106 Luxury Hotel in Hurghada
#107 On the Beach Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:4 star — Golden 5 Sapphire Suites Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
Category: 4 Stars, Deluxe Check in :14:00 Check out :12:00 Location:Located in front of Golden 5 City main entrance. Hotel offers а unique experience with its beautiful landscape, comfortable, luxurious suite accommodation and special facilities..Accommodation:Total of 108 rooms: 100 Superior Suites (62 sq m, 2+2 pers., living room, bedroom, bathroom, balcony / terrace) 8 Standard rooms (43 m2, 2+1 pers., 1 bedroom, bathroom, balcony \ terrace) All Suites are equipped with: Wide bed room (double bed setup) 30 m2, Parlor with 2 sofa beds, 2 satellite TVs ,individual adjustable air condition . Bathrooms feature bathtub,weighting scale, 2 telephone sets (including shower room),Hair dryer, Minibar, safe box, daily clean linen & electricity: AC 220 volts Restaurants:"Moon light" main restaurant, 100 seats (non smoking)Cuisine: International Serving : breakfast, lunch Bars:"Lobby Cocktail -Bar" (all inclusive) "La Brassen Topaz Suites hotel Pool Bar"(all inclusive)(all inclusive) "Mermaid Beach Bar" ... more   less 
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Also Known As:
Golden 5 City - Sapphire Hotel Hurghada

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