I have just returned from a weeks holiday to Hurgharda and had booked the Sapphire Suites and was expecting a 5star hotel. Upon arrival the outside of the hotel was incredibly disapointing compared to other hotels where people had been dropped off to. The reception area was awful. Brown sofas which I think used to be orange and looked about 50 years old greeted us with worn out rugs. Very dingy indeed. Then we were shown to our room and I have to say, whilst very spacious it was very shabby. Stained carpets, hardly any skirting boards. There was a view out to the very unpretty gardens and the bathroom was hideously ugly and dated, We were very very disapointed.
The restaurant was a further disapointment. Whilst the hotel was shabby and worn it had actually been cleaned, but the restaurant was filthy! The food was discusting. I have travelled all over the world and this is the worst food you could ever imagine, No way could i eat in there,
The pool area was actually OK but definately not a 5star. The hotel and food must be a 2star at most and thats being generous! We did go and expolre the other hotels over the road which are part of the golden 5, and whilst they were better it was only margial. The pools and aqua park area there were badly kept. Broken tiles were everywhere and again, not a pretty area at all. Certainly not a 5 star.
We complained to our booking company and transferred to the Titanic Beach hotel which cost an extra £80pp, but was absolutely beautiful. Pool area and beach were magnificent. The rooms modern and clean and the food was amazing.
On the plus side for the Sapphire Suites, the staff were always polite and helpful. Unfortunately, I would not reccomend this hotel or any of the Golden 5 hotels. You are much better off paying slightly more and enjoying the modern,well kept facilities of another hotel.
- Official Description (provided by the hotel):
- Category: 4 Stars, Deluxe Check in :14:00 Check out :12:00 Location:Located in front of Golden 5 City main entrance. Hotel offers а unique experience with its beautiful landscape, comfortable, luxurious suite accommodation and special facilities..Accommodation:Total of 108 rooms: 100 Superior Suites (62 sq m, 2+2 pers., living room, bedroom, bathroom, balcony / terrace) 8 Standard rooms (43 m2, 2+1 pers., 1 bedroom, bathroom, balcony \ terrace) All Suites are equipped with: Wide bed room (double bed setup) 30 m2, Parlor with 2 sofa beds, 2 satellite TVs ,individual adjustable air condition . Bathrooms feature bathtub,weighting scale, 2 telephone sets (including shower room),Hair dryer, Minibar, safe box, daily clean linen & electricity: AC 220 volts Restaurants:"Moon light" main restaurant, 100 seats (non smoking)Cuisine: International Serving : breakfast, lunch Bars:"Lobby Cocktail -Bar" (all inclusive) "La Brassen Topaz Suites hotel Pool Bar"(all inclusive)(all inclusive) "Mermaid Beach Bar" ... more less
- Reservation Options:
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- Also Known As:
- Golden 5 City - Sapphire Hotel Hurghada