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“Relaxing week in the sun” 4 of 5 bubbles
Review of Tropitel Sahl Hasheesh

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Tropitel Sahl Hasheesh
Ranked #34 of 228 Hotels in Hurghada
Sandbach, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Relaxing week in the sun”
4 of 5 bubbles Reviewed 3 September 2014

My husband and 15 yr old son have just returned from a week in this hotel and have had a very relaxing week. The hotel is very big, but as yet only half the rooms are occupied as one wing is yet to be finished (although it isn't obvious). There were a wide mixture of nationalities and different cultures staying which must be challenging but we were able to get sun beds by the pool each morning and there are plenty free on the beach. I would imagine that when the remaining rooms are completed, it may feel very busy.
The room was well equipped with a very modern bathroom and good furnishings - much better than we had experienced in other hotels in Egypt.
The pool area is well laid out with the large infinity pool being split into different sections which meant there was always an area if you wanted to swim quietly or take part in the various pool activities. We didn't visit the spa for treatments, but did use it on the last afternoon to have a shower before leaving and the changing rooms were very disappointing and definitely needed some attention.
The food was buffet style in the Palm restaurant and was of excellent quality with plenty of variety so I cannot agree with other reviewers who said it was the same all the time. The staff are obviously trying very hard to provide a good experience (not always helped by the way in which some of the guests helped themselves!) and there were several food themed nights during our week. In addition to the buffet there is an Italian and a Mexican restaurant on site, neither of which were busy whilst we were there and the Mexican is definitely worth a visit.
There is an entertainment team in the hotel with the usual kids activities, water polo, aqua gym, volley ball etc. if you like that sort of thing but equally if you don't, they didn't pester us.
We found the staff to be very friendly, courteous and helpful, they didn't expect to be tipped but there were several of the waiters and the pool bar tender who went out of their way to be helpful. It was a nice touch that the Resident Manager was visible and happy to chat to guests as he made his rounds of the hotel each day.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Mel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,836 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (512)
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English first
Cairo
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 2 September 2014

I just got back from there; the reviews gave me too much expectations that weren't entirely met. the reception staff lacks professionalism in handling guests' problems and not enough staff to receive guests you have to wait a lot to get an answer for your question. The restaurant doesn't have variety in their menu around the week and some of the food doesn't get refilled but there are enough waiters to help you out in the restaurant and bring you drinks to the table. loved the sea but like most of the red sea you have to go a bit deep if you wanna swim coz of the tide and corals near the beach. very nice pool and there's a hidden one in the back most people miss out on it it's in front of the spa very nice and quiet. they have a bus to take the guests to the shopping area in Hurghada for free. Wifi is only available in the lobby and beach bar also for free.

  • Stayed August 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Doaa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tropitel s, General Manager at Tropitel Sahl Hasheesh, responded to this review, 28 September 2014
Our Dear Guest,
Thank you for taking the time to report your review on Tripadvisor. Having checked the details of your stay with us, we have found that you had a problem with the shuttle bus, and that the response from the reception was not up to your expectation. Having contacted you on the phone, we would like to thank you for your positive feedback on the remaining services of the hotel, and please let us again apologize for any inconvenience caused. We have also taken your comments about the food variety and refilling seriously and you can see a big improvement from the posted comments from of all of our other guests. Let me also assure you that if we would have received your comments during your stay with us, we would have directly handled them to your entire satisfaction that is of utmost importance to us. I would like to thank you again for your feedback, and hope to welcome you back in the near future.

Thank you,
Ihab Baher
General Manager – Tropitel Sahl Hasheesh Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 September 2014

We returned to this hotel in August and stayed in room 3061. At first we were disappointed that we couldn't have our previous room but this turned out to be better. It was closer to the beach and swimming pools. We had limited views of the sea, although when you stood outside the door in the corridor, there was an unobstructed view.

We arrived just after 9.30 in the evening and were checked in quickly so that we could make a dash for the restaurant which was due to close in 10 minutes. We were very thankful as we were starving!

The service was as good as the last time and my children were happy. However they didn't take up my suggestion to open the gym earlier than 10am and I had to resort to running around the swimming pool or along the promenade at 6.30 in the morning.

Overall a nice relaxing holiday and very sad to leave.

Room Tip: If you are the type of person who prefers the beach room 3061 is perfect but expect a little bit mor...
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Liela08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liverpool
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 1 September 2014

We stayed at the Tropitel Sahl Hasheesh for two weeks during July 2014. We (my wife and i) have been holidaying in Egypt now for the last 10 years and prefer a quiet 2 weeks chill in the sun.We found this hotel to be quite lively, probably with the World Cup and Ramadan but the staff seemed to cope well and we found a good secluded spot to soak up the sun.

The rooms are clean and well equipped, with tea and coffee making facilities, a flat screen tv with ample English channels, nice firm beds, wardrobes with hangers, good shower (hot water even on top floor at 7 pm) bath, hairdryer (for those with hair left) and all towels and linen changed daily.

The buffet restaurant served decent food and was kept clean although we did find that it was a bit hit and miss trying to get served with tea for breakfast or wine for dinner and your table wasn't cleared till it was overflowing.but we soon got the hang of asking the staff for anything we wanted and it was done with a smile.
The Italian Restaurant on the beachfront was open daily for lunch serving pizzas,chips,pastas,and salads etc. and open in the evening for meals (free ticket for 2 for each weeks stay)

The Mexican beachfront Restaurant was only open for evening meals(free ticket for 2 for each weeks stay) and is a pure Gem. the food served up here is amazing, that's all i can say just try it for yourself.
We didn't sample any evening entertainment so cant comment.( boring old couple nowadays)

Finally i would like to thank El Hussiny Ahmed for the very unexpected private meal in the Mexican on our last day,this was a very kind gesture and went a long way to making our holiday
one to remember,we will see you next year Thanks

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Allan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 30 August 2014 via mobile

Everything is amazing, the see view rooms have sunny beautiful view of both the sea and the pool. Staff are so friendly, helpful and smiling all the time. The interior design of rooms is so nice and the exterior landscape is marvellous. I really enjoyed our stay there.

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Mai A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woking, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 30 August 2014

Stayed at Tropitel Sahl Hasheesh with our daughter, son-in-law and 2 grandsons aged 16 and 10 years old) for 2 weeks beginning of August 2014 - having had many all inclusive holidays over the last 20 years, I would rate this (value for money) as one of the best - food was good, staff extremely friendly and helpful, accommodation excellent.
Not a great deal to do but we were aware of that before we went and obviously was very hot in August so wouldn't have wanted to do much anyway

Mattresses are very hard but if you ask they will supply mattress toppers

Always management walking around making sure you are happy and dealing with any problems fast and efficiently

Looking forward to returning in October

Room Tip: Can access the free wifi from your balcony if you are near the Pool Bar!
See more room tips
  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed 29 August 2014

It was my first time visiting this place , it was a public holiday time in Egypt maybe and the hotel was fully booked , maybe thats why service was bad ,,,and maybe that whom they are ..

Roooms - are acceptable, small fridge its barely cooling the stuff ,, bathroom is ok , but I wasn't happy ,,I expected more spacious room as we booked a triple room.

Breakfast - it has all kind of food you can eat ,,but its all about the quality and taste ,, it doesn't taste good.. and the buffet service was bad ,, lot of ppl ,,and waiters couldnt even handle the numbers or the cleanliness of the tables.

Staff - they werent bad .. but they have an attitude ,,I didnt feel its a 5 star hotel or resort ,,

Price - i thought I had a good deal according other prices as it was half price the hotel next door ,,but after staying there , I did know why it was cheaper.

Pool - it seems nice but it was very crowded alot of kids ,,you wont have a moment of peace in that atmosphere ..

I stayed only for one night and I changed the hotel ,,I dont want to be harsh on the hotel but they did know that it was a Public holiday weekend they should have increase their staff to control the service ..

anyway ,,I did have a bad experience ,, and I wont go there again ..

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Keshka53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tropitel s, General Manager at Tropitel Sahl Hasheesh, responded to this review, 30 August 2014
Our Dear Guest,
Having read your review, we are very sorry that you did not enjoy neither your short stay at our hotel nor the one that followed at our neighbor Premiere Le Reve hotel. We would like to assure you that if your comments about the room and the restaurant were received by any of the hotel management team during your stay, we would have directly handled them to your full satisfaction. On the other hand, kindly note that we already have a second pool for our guests who like to relax away from the activities that take place on the main pool. Nevertheless, we have taken your comments seriously to rectify any shortfalls in our operations, and we will be looking forward to welcoming you back in the near future

Thank you,
Ihab Baher
General Manager – Tropitel Sahl Hasheesh Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tropitel Sahl Hasheesh

Property: Tropitel Sahl Hasheesh
Address: P.O. Box Block 33 B | Sahl Hasheesh, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Hurghada
#11 Family Hotel in Hurghada
#18 Top resorts Hotel in Hurghada
#20 Best Value Hotel in Hurghada
#26 On the Beach Hotel in Hurghada
#30 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — Tropitel Sahl Hasheesh 5*
Number of rooms: 566
Official Description (provided by the hotel):
Supremely located in the newly and highest developed areas in the Red Sea “Sahl Hasheesh” 14 KM south Hurghada, one of the world's repute resort destination, Tropitel Sahl Hasheesh, offering magical views of the warm Red Sea, with impressive collection of alluring restaurants and cool bars, magnificent beachfront and modern stylish rooms as well as numerous leisure facilities. ... more   less 
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Also Known As:
Tropitel Sahl Hasheesh Hotel Hurghada

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