Could not have made a better choice for a completely relaxing break. The staff could not have done anything more than they did to ensure we had a great time. We stayed in room 308, perfect location for sun and views, our accommodation assistant Elsayed Elgohary ensured our room was clean, tidy and well stocked at all times, a lovely man
The resort was a little quiet which suited my wife (Sandra) and l, there was never a problem in picking a good spot to sunbathe, whether it was on the beach or around the pools. All the areas were kept clean and tidy, nothing was a problem for the staff. Service around the main pool bar was excellent, we were well looked after by Ayman, Gozif and Samuel. There attitude towards us was great, you do not get service like that back in the UK, or many other resorts we have stayed in.
The breakfast, lunch and evening dinners were plentiful with a good selection of food, if you asked for something not on display and it was possible, it was provided for you, again great service from Gamer, Abd Allah Ali, and our Pizza Chef Abdel Mohai Men, who would serve great pasta cooked to your taste. We were never failed to be served with a smile from everyone. The only thing that disappointed us was the amount of food people wasted.
Adjacent to the main reception and restaurants was the Aqua Lounge and Podium restaurant. Mohamed Nady and Omal Azoz ensured we were never without a drink when one was needed, two really nice guys. Upstairs in the Podium, you could eat A La carte, the food was superb, then to our surprise we discovered that chef Ahmed Abdullah had also trained in Indian Cuisine, cooked us some of the best Indian food we had ever tasted, was a pleasure to tell him that the staff made us feel like a king and queen. Hemash provided excellent table service assisted by Reda and Hammam. Hemash never failed to provide excellent service. However, the prize for the biggest smile, had to go to Hammam, what a lovely young man. Gave him a special hug.
One night in particular it was noticed that my wife was missing, she had taken ill (nothing to do with the hotel/holiday. All the stops were pulled out to provide remedies to assist her, l was so humbled by the care and attitude shown. we enjoyed taking our daily walk around the whole of the complex, this took an hour including the beach. everywhere was clean, tidy, well maintained or being maintained, always a smile and hello from the staff as you passed them.
There were very very few British staying, mostly Russians and Egyptians, so if you like loads of chat and home company it is not about, the staff however love to chat to improve their english so conversation is plentiful.
The only thing we could criticise, was the manner in which some of the guest treat the staff. We will be going back, hopefully in April 2014.
An excellent all inclusive resort.
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- Also Known As:
- Hilton Hurghada Long Beach Hotel Hurghada
- Hilton International Hurghada
- Hilton Long Beach Hurghada
- Hurghada Hilton