We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
£151
Fully refundable before Fri, 15 Mar
Breakfast included
Algotels
Agoda.com
£121
Fully refundable before Wed, 13 Mar
Breakfast included
Easy and fast booking
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (8,432)
Filter reviews
8,432 results
Traveller rating
6,852
1,114
300
96
70
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
6,852
1,114
300
96
70
Show reviews that mention
All reviews animation team pool bar a la carte restaurants fish restaurant main restaurant special thanks beach restaurant junior suite great holiday private beach fantastic hotel egyptian restaurant guest relations welcome home thomas cook red flag waiter service
Selected filters
Filter
Updating list...
4,420 - 4,425 of 8,432 reviews
Reviewed 15 May 2013

Not five star hotel but that said...
Would go there again for a week again but not two. I’d say four star with 5 star reception
It's a “new” hotel but a serious amount of bodge jobs in around the place with lots of poly filler e.g. loo handles literally hanging out of the walls ! Massive cracks in the walls everywhere and we had to change our room keys almost every day as they stopped working after a few hours.
But clean and tidy and with excellent air con.
So that's covers the bad.
Oh the beach is not really a beach but a “bay” but clean and ok and can swim in it no problem.
Primarily Large family groups of Scandinavian & Russian patrons. The latter rather rude and abrupt to the hotel staff.
The rep was good and helpful, so no problems there and you could see him any day or if he wasn’t around then he could be called and would come over.
ALL the staff helpful and friendly.
Pool & Pool Areas. Clean & tidy. Large swimming pools and not full of chlorine. First time I’ve actually used a hotel pool in about 10 years! Don’t know where they got the tiles from around the pool but you don’t burn your feet on them even after hours of sun blasting down upon them!
Food: Main restaurant, ok. Only used that really for breakfast as used the outside eatery for lunch ( which was great ) and speciality restaurants most nights. Always plenty of room. Waiters helpful and always ready to top your brew up. Only downs were that some of the “hot” dishes were almost cold and if you wanted something cooked e.g. fried eggs then the chef had more important conversations to have with other people in the kitchen and not you. The one night we ate there it was a similar story.
Speciality restaurants. Why on earth were they not full ?? Both the Indian & Mediterranean were truly excellent went twice to both. High quality, very tasty and you wanted to come back for more.
Seafood restaurant. Great too ( you have to pay for that though ) BUT if you other half doesn’t like sea food then they are stuffed. Even the non sea food stuff has sea food sauce or stuffing despite being reassured there were other non fish dishes things. My wife ended up having two child portions of breaded chicken which were tough as old boots!!
Entertainment team pretty good ( even though not my thing I prefer peace and quiet ) and not in your face. They put a lot of effort into both the day & night activities
Main bar live music. OK. One delusional woman thought she could sing and absolutely destroyed some many songs but the comedy factor of listening to her warbles was priceless ! The other guitarists and singers were good.
Do the Luxor trip! Guide was excellent but beware of the hawkers, they can get very nasty and pushy. Apparently “No Thank you” is not a recognised phrase in Egyptian. You arrive late back, and just after the restaurants close. There are snacks but literally nibbles so have a big lunch or you can venture to the MacDonald’s !!. Take plenty of water. Hotel does a doggy bag for breakfast too, well handy.
We went beginning of May. Was in mid thirties on the temperature side. If you normal holiday requires one lot of factor 30 then take TWO, you WILL need it
When you get currency in the UK, ask for the small notes 10 & 20 Egyptian pounds, as you’ll struggle to change to smaller currency whilst you are there...
DON’T be afraid to haggle, wherever possible people want to sell you things for WELL OVER the odds for anything.

Date of stay: April 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kuch1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
crystalbayresort, Guest Relations Manager at TUI BLUE Crystal Bay, responded to this reviewResponded 30 May 2013

Dear Guest,

We want to thank you for sharing your holiday experience. We are happy that you enjoyed your stay in our resort.

Our room cards are magnetic like a bank card and therefore very sensitive for electronic devices like telephones or laptops. The card can be activated with the reception .

Daily buffet check for Hygiene, temperature and variety done by the chefs, the hygiene officer and the Guest service center.

Every evening we have different entertainment in the resort. All guest can choose which they prefer.

We hope we can welcome you again and make your stay as unforgettable and more confortable.

With best regards,
The hotel-management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2013

Have just returned from a one week break at the Sunrise Crystal Bay in Hurghada Egypt and all I can say is that we are making plans to return later this year!! The accommodation, location, people and setting were excellent. We would like to call out Hasan, the main restaurant manager, Amir one of the restaurant waiters, Osman, the Head Chef, Mohamed, who serves the ice cream in the restaurant and the gentleman, whose name escapes me, who is the main barman within the sports bar located within the resort. In addition the team responsible for entertainment provided a variety of differing activities aimed at all ages and my partner was delighted to win 1st prize during a bingo evening hosted by the team. The sales techniques used by some of the shop owners on the resort allowed us to purchase our souvenirs and gifts in a relaxed atmosphere. Antonios and Ali in particular were magnificent. When we thought that things couldn't possibly get any better, on our last evening having returned to our room having been out all day, we were confronted with our better freshly decorated with towels moulded in the shape of swans and the whole bed covered in flower petals. It was amazing. Would definitely recommend this as a place to visit truly 5 star service at a 5 star resort!!

Room tip: We chose a ground floor room with an outside terrace overlooking the swimming pools and thought this was perfect.
Date of stay: April 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank J2oh12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
crystalbayresort, Guest Relations Manager at TUI BLUE Crystal Bay, responded to this reviewResponded 30 May 2013

Dear Guest,

It is with pleasure that we take part of your positive feedback from your holiday at SUNRISE Grand Select Crystal Bay Resort.

We hope we have the honor to welcome you again in “second home”.
With best regards,

The hotel-management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2013

My wife and I stayed at the Sentido Crystal Bay Resort from the 3rd May to the 10th May for a bit of summer vacation on an all inclusive package. The hotel absolutley accomodated for our needs. We wanted a quite room, seclueded from the vast majority of other guests on a high floor with a balcony overlooking the beach - thats exactly what we receieved! The room was spacious with extraordanairy views across the beach into the beautiful red sea. The hotel has a really high standard food, not just in the dedicated restuarants but also in the buffet restaurants. On our final night we ate at the fellucia restaurant at the hotel, which quite honestly was one of the best sea food restaurants I have ever eaten at. The staff were all very friendly and eager to accomodate our needs right the way through our stay, that included the reception staff as well as all the waiters. I often found myself wondering how the staff managed to keep such a huge resort in immaculate condition. Credit really needs to be given to the staff of Sentido Crystal Bay Resort. The pool area was great for a swim and cocktails, whilst the beach was ideal for relaxing and admiring the views from Hurghada. Our Thomas Cook rep, who was in the recpetion everyday during our stay, was also very helpful in organsing and often re-organising excursions for us which was an added bonus. Shoul my wife and I go back to Hurghada anytime soon, then we would definantely stay at this resort once again.

Room tip: When booking try to request a third floor room near the beach. It's at a much quieter end of the resort. If offered a junior suite, i really woundn't bother paying the extra amount as the only difference between this room and the delux is the living space (i.e. sofa area) is larger. If you're looking to pay a little more and have more that 2 people going, then the villa's in the resort area a great option. The villa's include large bedrooms and private pools/jacuzzi's
Date of stay: May 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GSSaini
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
crystalbayresort, Guest Relations Manager at TUI BLUE Crystal Bay, responded to this reviewResponded 30 May 2013

Dear Guest,

We want to thank you for sharing your vacation experience. We are very happy that you enjoyed your stay in our resort.

We hope we have the honor to welcome you again in “second home” SUNRISE Grand Select Crystal Bay Resort.

With best regards,
The hotel-management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2013

My friend and I did not get a good impression of Eygpt when we arrived at Hurghada airport. Some men were impersonating airport officials and asked us for 13 Eygptian pounds for visas. The cost of a visa to Eygpt is 10 pounds NOT 13 so beware.

After a bad start, we arrived at the very clean, spacious Crystal Bay Resort. The staff are all friendly and very helpful and made our holiday a lovely experience. The pool men make sure everyone is happy and keep the area spotless. You will get numerous visits at the pool from sales ladies from the beauty salon.

The food in the main restaurant is very good, but we enjoyed the Indian and European restaurants and also the Mexican and Oriental restaurants at sister hotels, which are also all-inclusive. The fish restaurant at the end of the bay, must be paid for, but is excellent. The position is idyllic.

There are a number of steep slopes and stairs at the resort, so perhaps not ideal for prams or disability, but the staff will help anyone in need.

I loved the place.

Room tip: Overlooking the pool are nice rooms, with less walking!
Date of stay: May 2013
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank carey75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
crystalbayresort, Guest Relations Manager at TUI BLUE Crystal Bay, responded to this reviewResponded 30 May 2013

Dear Mr. Carey,

We would like to thank you for your positive review - we do appreciate your high appraisal of our hotel and the staff. It is great to know that you are happy with your holidays and it will be a real pleasure to us to welcome you again in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2013

This was our second visit to Hurghada and as we couldn't get the same hotel as last year we were slightly anxious it would not be as good! We needn't have worried. It far exceeded any expectations we had. From the moment we stepped through the door and were greeted with smiling staff, a cold drink and a flannel to wipe the journey away, we knew we were going to love it. We could spend all day just going on about how great it was but obviously can't so we recommend you visit yourself! We have to especially thank Hammon (hope I have remembered right) on the front desk, Sayed, Hassan and Ahmed from the Indian restaurant for brilliant service and lots of laughs; Ahmed Eldawey from the main restaurant for outstanding and attentive service and of course the amazing and brilliant animation team - Cuba, Tina, Emily, Boudi, Mado, Jerry, Max, Ziko and the others that joined later on. Also the staff at the Poseidon Beach and the Pool Bar were wonderful (sorry cannot remember all names). We cannot wait to get another holiday booked at this hotel. We talked to many other holiday makers who were returning after visiting for the first time and they said it felt like coming home.

If you are looking for the sort of holiday where you are looked after from start to finish and made to feel welcome and relaxed, then this is the place to come.

See you next time! :)

Date of stay: April 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elaine D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
crystalbayresort, Guest Relations Manager at TUI BLUE Crystal Bay, responded to this reviewResponded 30 May 2013

Dear Mr. Nigel and Mrs. Elaine,

We are happy that you had a wonderful stay with us and we want to thank you for sharing your experience about our resort.

We hope we can welcome you soon again in our resort and make your stay as comfortable as this one.

With best regards,
The hotel-management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews