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“Another fantastic stay...”

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SUNRISE Grand Select Crystal Bay Resort
Ranked #7 of 221 Hotels in Hurghada
Reviewed 19 June 2014 via mobile

So, where to start! My boyfriend and I stayed here for the second time to celebrate my birthday. As a rule we never go back to the same hotel twice but this is quite the exception.
We stayed in one of the jacuzzi suites on the private beach giving us access to a private Butler and our own cabana. Alaa , our Butler, worked tirelessly delivering drinks and food to us and everyone on the private beach in the baking sun with the biggest smile everytime. (Alaa I hope you enjoyed your time off in cairo-well deserved:))

The quality of the food and the variety was excellent. From the rainbow restaurant to the a la carte, there was so much choice. We didnt manage to try everything in our 10 day stay... despite a valiant effort! Special mentions to mahmoud (the tequila bomber) the lovely hamdy from the med restaurant and waleed - a great team - and of course the chefs:)

I've saved the best till last..... what really made our holiday was the anmination team. Mercedes-You're a star the loveliest girl you could meet and a great dancer ;)
Chris - the volleyball and aqua gym expert, full of energy and so hard working
Mark- Michael Jackson will be proud
Soudany - absolutely crazy and a great laugh
Leo - fab Dj :)

All the team worked from morning to evening with constant energy and enthusiasm - we went to an open air beach club on two nights and had one of our best nights out..... the bus cone will live forever ;) you made my bday very special:)
I really can't praise the team enough for the evening shows the team put on which cater for everyone -and it beats the lobby singers every time!!

We've come home with feelings that we would definitely come back again for everything I've mentioned but especially to visit our friends in the animation team. Big thanks to you all and keep working hard:))))))

Stayed: June 2014, travelled as a couple
2  Thank vixg1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 20 June 2014

Dear Guests,
Thank you for your feedback and for recommending our resort to travelers, we couldn’t have asked for a more positive review.

Thank you for your compliments about all our staff you have mentioned: animation, bars and restaurants. We are delighted to know that their support during your stay was up to your liking.


Best regards,
Zhanna Kartashova
Guests Service Center

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1,671 - 1,677 of 3,797 reviews

Reviewed 19 June 2014

We have just arrived back from the Crystal Bay hotel, there were four of us that travelled (two couples) - all looking for a relaxing holiday and that's exactly what we got from the moment we arrived - we had the most brilliant time!
The staff were so friendly, helpful and happy! The hotel was spotless and the selection of food was more than enough! As well as eating in the main restaurant we ate in the Indian twice and the Mediterranean - both highly recommended. We did however make the mistake of visiting the Egyptian restaurant in the hotel next door, the staff were rude and the food mediocre- not recommended. The Cabanas available on the beach are well worth the £21, quiet and relaxing and you have drinks brought to you throughout the day. If you feel like venturing out then the hotel run a taxi service, you pay before you leave and they give you a mobile so you can call them to collect you - we were all a bit dubious about leaving the hotel but this put our mind at ease.
Highly recommend this hotel for couples or smalls groups looking for a chill out holiday.
Thank you for a fab holiday!

  • Stayed: June 2014, travelled with friends
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2  Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 20 June 2014

Dear Laura B,

Thank you for taking the time to post your positive review on Holidaycheck.com about your recent stay with us.
We are delighted to read that you and your friends had a wonderful holiday and enjoyed restaurants, relaxing time at the cabana and our service was up to your liking.

We are looking forward to welcoming you back to the SUNRISE Grand Select Crystal Bay Resort with your family and friends soon

Best regards,
Zhanna Kartashova
Guests Service Center

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Reviewed 19 June 2014

I can see that a number of holiday makers recently have made really bad reviews about the Hotel. Please look at the replys from the Hotel as these were all together on one party, hence the numerous bad reports !! My family and I were there in Feb 2014 for ten days and have booked immediately to go back. This was down to not only the excellent hotel, food, rooms, and activities but also the staff - from the Gardener to the top Manager, we were made to feel welcome and nothing was ever to much. I cannot wait to go back and can garantee it will be better next year than this !!!!!

It comes down to you really just cant please some people !!!

Room Tip: we were in the room just right to the main lobby - our room had perfect views of the sea and pools.
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  • Stayed: February 2014, travelled with family
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4  Thank Julie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 20 June 2014

Dear Julie H,

We want to thank you so much for your kindly feedback about our resort. The way you stand our ground makes us believe that you really enjoyed your vacation. We can not wait to welcome you back in SUNRISE Grand Select Crystal Bay Resort. We will do our best to provide even better service and to pay even more attention to you and your family.

With best regards,
Zhanna Kartashova
Guests Service Center

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Reviewed 17 June 2014

Been to this hotel 5 times gets better every time thanks to all the staff they seem to go the extra mile all the time especially mark and the entertainment team.alaa on the private beach he was brill.all the staff in the beach and pool bars. Hotel very clean and tidy gardens are well kept.

Room Tip: All rooms good
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  • Stayed: May 2014, travelled with family
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2  Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 18 June 2014

Dear Mr. William,

Thank you very much for choosing to stay at SUNRISE Grand Select Crystal Bay Resort again and for taking the time to write your review on TripAdvisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

I am delighted to hear that you have been visiting our hotel for years.

It is very kind of you to recognize the hotel team and their hard work. I will share your comments with them and I am confident that they will be glad to know that their efforts contributed to your enjoyable stay and let you feel like at “second home”.

With best regards,
Najlaa Azehoui
Guest Service Center Manager

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Reviewed 17 June 2014

Thanks for a lovwly holidays in this amazing hotel. Special thanks for animator Chris and his activities. We will come back for sure.
Thanks for a lovwly holidays in this amazing hotel. Special thanks for animator Chris and his activities. We will come back for sure.

Room Tip: Pool view room
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  • Stayed: June 2014, travelled with family
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1  Thank kovalovb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 18 June 2014

Dear Guest,

We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed your stay in our resort.
The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SUNRISE Grand Select Crystal Bay Resort and we will do our best to make it an unforgettable experience.

With Best Regards,

Najlaa Azehoui
Guest Service Center Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

I visited crystal bay from may 30th to June 6th with my sister. Overall we had a very pleasant stay but wouldnt rate it 5 star. However, you can see that they are currently updating the grounds and repainting. When we arrived we were ushered to a waiting area and offered a welcome drink. It wasn't really explained what was going on but it wasn't long until we were on our way to our room, although we had to ask for someone to show us where to go. Our room was a huge twin and as we arrived very late there was food waiting for us in our room. It was spotlessly clean, as was the whole hotel. The bathroom was very tired. You could tell it was once very well done but the tiles were cracked and bits of grouting missing. Also the shower never got more than luke warm. We had a wonderful view of the gardens and the private beach.
The facilities were great. The pools were amazing with plenty of sun loungers. The pool bar was good. The private beach was a little harder to get a lounger at but was beautiful. We hired a cabana one of the days there which was lovely, as you had a waiter bring you drinks all day.
The food was a bit hit and miss. The main restaurant which was buffet had lots of choice but could be a bit bland. You can't cater for everyones tastes though. Breakfast was generally good, but if you're after a full English you won't get what you want. The Indian a la carte was good. The starter and desert wasn't great, but the mains were really great, and the naans were excellent. The medeteranian was definitely the best. The starters and mains were fantastic and the deserts good. The a la carte restaurants you had to book for which you need to do the day before and they get booked very quickly. The beach snack bar was good. Ate there a few times and was pleased each time. There was a good selection of soft and alcoholic drinks. The hotel have to supply you with clean bottled water as you can't drink the tap water. The staff were very good about making sure you had plenty of water as it was so hot which was nice.
The staff were generally very pleasant but as two women travelling alone we did feel quite harassed sometimes. It was overwhelming at times and made us feel very uncomfortable at times. This is one of the main downsides of the holiday. Also, at around half 6 each evening the cleaner would come to our door and check we were happy. The first time we thought it was sweet but it got old very quickly.
There was a nice mix of guests from all different countries.
One of the other main downsides was all the people trying to sell you beauty treatments or trips around the pool. We were told if we asked for a red flag from the towel guy and put it by our lounger we wouldn't be disturbed, but this didn't stop most of them. Again, we didn't mind to start with but a few days in we had had enough of saying no to people.
The entertainment was again hit and miss. We didn't go to the main entertainment but the singers in the bar weren't great, especially the woman singing along to a laptop. The male guitar player was much better however. The entertainment staff were pleasant, if a little too enthusiastic. A few of them came to see our coach off and said individual goodbyes which I thought was a nice touch.
There is free WiFi around the hotel. The signal was temperamental and you had a daily limit, but it was a great addition and saved on the phone bill!!
I think I would return here, but once the improvements around the grounds have been completed and with hopes that the tired bathrooms would be updated.

Stayed: June 2014
Thank Ro F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 18 June 2014

Dear Valuable Guest,

Thank you for choosing SUNRISE Grand Select Crystal Bay Beach Resort for your recent vacation. We would also like to thank you for taking the time to write your review on Trip Advisor.
We are sorry to hear that your holiday experience was not as you expected it to be and we would like to thank you for your kind comments and feedback. Feedback for SUNRISE is very important as it helps us to understand where we are performing to a high standard and the areas where there may be room for improvement.
Please be advised your comments have been passed to the management team and will be reviewed accordingly. We do hope that despite your comments we will have the pleasure to host your good selves once again in the near future.

Kind Regards,
Najlaa Azehoui
Guest Service Center Manager

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Reviewed 16 June 2014

My wife and I are just back from the Crystal Bay and we had a ball, it was our first time there and are already planning our next trip in September,
The Crystal Bay has the most amazing staff friendly ,courteous and nothing is a problem.the food was excellent plenty choices also the Indian and the Mediterranian were fab . Rooms are very spacious and everything in working order. our roomboy Ahmed Saber kept our room spotless. weather was 38 pretty much every day grounds were lovely, cleaned constantly and there was plenty room for lying around the pool with shelter if reqd and comfy sunbeds, the pool bar was great our barman was Walid who was brill very efficient and a lovely man. Lobby bar was nice and cool inside and Ahmed Khalaf made the best non-alcoholic Mohitos ever , and such a courteous young man he always seemed to know how you like your drink.
We ate at lunchtime in the beach bar which had buffet if you wanted or a menu like toasties, pizza, tuna sandwiches etc
The animation team were fantastic no pressure to participate, just came for a wee chat every day, Mark, Chris, Mercedes, and Ola, the most lovely people, thankyou for helping make our holiday and hope to see everyone soon
The customer service girls were also very helpful , pool was clean and big. A welcome relief from the heat

Room Tip: from what we could see there wasn't any bad areas, but we prefer an upper floor
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  • Stayed: May 2014, travelled as a couple
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2  Thank hoppy59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 17 June 2014

Dear guests,

We would like to thank you for taking time and share your holiday experience
We are very pleased that you have enjoyed your vacation in our resort and had a very relaxing stay thank you for your nice comments about our staff members.

The entire team is looking forward to welcoming you back in SUNRISE Grand Select Crystal Bay Resort where you will always be surrounded by comfort and care.
With best regards,

Najlaa Azehoui
Guest service center Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Hurghada
#5 On the Beach Hotel in Hurghada
#5 Top resorts Hotel in Hurghada
#6 Luxury Hotel in Hurghada
#6 Family Hotel in Hurghada
#7 Romantic Hotel in Hurghada
Price Range: £58 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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