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“Fantastic hotel”

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SUNRISE Grand Select Crystal Bay Resort
Ranked #5 of 222 Hotels in Hurghada
Reviewed 24 June 2014

We returned from this hotel full of excitement! True great time. Good animation team, interesting show! Thanks CHRIS!!!!!!!! Energetic positive guy, never gave us a boring. We'll be back here again and will be recommending it to friends.

  • Stayed: June 2014, travelled with family
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2  Thank Petr R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 25 June 2014

Dear Petr,

Thank you for sharing your unforgettable holiday experience! We are pleased to know that you have enjoyed the work of our animation team and some of the staff managed to make your holiday more pleasant.
We are looking forward to welcome you again in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
Zhanna Kartashova
Guests Service Center Team

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Reviews (3,449)
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1,447 - 1,453 of 3,449 reviews

Reviewed 22 June 2014

We stayed from 30.05.14 to 06.06.14 and booked this hotel based on its previous Trip Advisor reviews. I totally agree with SteveAli7's review of the chaotic visa and airport fiasco on both arrival and departure - no organisation or Thomas Cook representation and airport employees constantly demanding tips for absolutely everything! It has almost put us off re-visiting forever!

During our stay, all of my party of 3 suffered stomach problems. This entailed expensive visits to the local pharmacy - fortunately we don't appear to have been as badly affected as some previous reviewers and at least we were not confined to the room. We hope that everyone has now fully recovered. It would appear that after reading recent reviews, ours wasn't an isolated case and we heard from other guests that the on-site Doctor was very busy during our week long stay. I must state that this is the first time for many, many years that we have been ill on holiday and we are frequent travellers.

The room (310) and bathroom, although large were both 'well worn' and in desperate need of major refurbishment - it was obvious that they had both been 'patched up' many times. The room cleaning was not up to the standard that we expected. But I suppose that everyone has different levels and expectations - my standards are high..... These issues were incidentally reported to both Guest Relations and Management.

Breakfast was adequate. Lunch in the Main Restaurant was hectic (we only used it once, after being told to go to the bar to have a drink until a table became free - it almost felt as though the dining area wasn't large enough to accommodate the number of guests) and based on this bad experience we never tried our luck in the evening - the food quality, variety and service was not as we had hoped and expected. There was a definite lack of fresh salad and fruit at both breakfast and lunch - very disappointing and yet quite surprising. We ate at the beach bar at lunchtime and enjoyed it although the variety wasn't huge. We alternated between the Indian and Mediterranean a la carte restaurants in the evening, both of which were excellent. Special thanks to Hamdy and his delightful chefs and staff in the Mediterranean restaurant.

The pool and surrounding areas were immaculate. Sun loungers were always available at any time of the day, which was a pleasant change from having to get up at silly 'o' clock to guarantee 3 beds together!

The grounds and gardens are beautifully maintained - a real credit to the talented and lovely gardening staff. Indeed, all staff at the hotel including the brilliant, hard-working Animation Team were so helpful, hard working and friendly. Thank you to every one of you!

The free Wi-Fi was quite temperamental throughout the hotel and around the pool with the exception of the reception area, hence, the large numbers of guests sitting around using their phones and tablets.

Overall, we don't consider that this is a true 5* hotel (and we have stayed in many). We met several returning guests including lovely Anne and Graham from Devon. We did enjoy our 1 week stay but we're not sure that we would return and it will take a long time to try to forget the hassles of Hurghada Airport.

  • Stayed: May 2014, travelled with family
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4  Thank Jandanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 2 July 2014

Dear Guest,

Thank you for posting comments about your recent stay with us.
We are sincerely appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations.

Once again, thank you and looking forward to welcoming you back to our beautiful resort soon.

Best regards,
Iryna Vakulska
Guest Service Center

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Reviewed 19 June 2014 via mobile

So, where to start! My boyfriend and I stayed here for the second time to celebrate my birthday. As a rule we never go back to the same hotel twice but this is quite the exception.
We stayed in one of the jacuzzi suites on the private beach giving us access to a private Butler and our own cabana. Alaa , our Butler, worked tirelessly delivering drinks and food to us and everyone on the private beach in the baking sun with the biggest smile everytime. (Alaa I hope you enjoyed your time off in cairo-well deserved:))

The quality of the food and the variety was excellent. From the rainbow restaurant to the a la carte, there was so much choice. We didnt manage to try everything in our 10 day stay... despite a valiant effort! Special mentions to mahmoud (the tequila bomber) the lovely hamdy from the med restaurant and waleed - a great team - and of course the chefs:)

I've saved the best till last..... what really made our holiday was the anmination team. Mercedes-You're a star the loveliest girl you could meet and a great dancer ;)
Chris - the volleyball and aqua gym expert, full of energy and so hard working
Mark- Michael Jackson will be proud
Soudany - absolutely crazy and a great laugh
Leo - fab Dj :)

All the team worked from morning to evening with constant energy and enthusiasm - we went to an open air beach club on two nights and had one of our best nights out..... the bus cone will live forever ;) you made my bday very special:)
I really can't praise the team enough for the evening shows the team put on which cater for everyone -and it beats the lobby singers every time!!

We've come home with feelings that we would definitely come back again for everything I've mentioned but especially to visit our friends in the animation team. Big thanks to you all and keep working hard:))))))

Stayed: June 2014, travelled as a couple
2  Thank vixg1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 20 June 2014

Dear Guests,
Thank you for your feedback and for recommending our resort to travelers, we couldn’t have asked for a more positive review.

Thank you for your compliments about all our staff you have mentioned: animation, bars and restaurants. We are delighted to know that their support during your stay was up to your liking.


Best regards,
Zhanna Kartashova
Guests Service Center

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Reviewed 19 June 2014

We have just arrived back from the Crystal Bay hotel, there were four of us that travelled (two couples) - all looking for a relaxing holiday and that's exactly what we got from the moment we arrived - we had the most brilliant time!
The staff were so friendly, helpful and happy! The hotel was spotless and the selection of food was more than enough! As well as eating in the main restaurant we ate in the Indian twice and the Mediterranean - both highly recommended. We did however make the mistake of visiting the Egyptian restaurant in the hotel next door, the staff were rude and the food mediocre- not recommended. The Cabanas available on the beach are well worth the £21, quiet and relaxing and you have drinks brought to you throughout the day. If you feel like venturing out then the hotel run a taxi service, you pay before you leave and they give you a mobile so you can call them to collect you - we were all a bit dubious about leaving the hotel but this put our mind at ease.
Highly recommend this hotel for couples or smalls groups looking for a chill out holiday.
Thank you for a fab holiday!

  • Stayed: June 2014, travelled with friends
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2  Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 20 June 2014

Dear Laura B,

Thank you for taking the time to post your positive review on Holidaycheck.com about your recent stay with us.
We are delighted to read that you and your friends had a wonderful holiday and enjoyed restaurants, relaxing time at the cabana and our service was up to your liking.

We are looking forward to welcoming you back to the SUNRISE Grand Select Crystal Bay Resort with your family and friends soon

Best regards,
Zhanna Kartashova
Guests Service Center

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Reviewed 19 June 2014

I can see that a number of holiday makers recently have made really bad reviews about the Hotel. Please look at the replys from the Hotel as these were all together on one party, hence the numerous bad reports !! My family and I were there in Feb 2014 for ten days and have booked immediately to go back. This was down to not only the excellent hotel, food, rooms, and activities but also the staff - from the Gardener to the top Manager, we were made to feel welcome and nothing was ever to much. I cannot wait to go back and can garantee it will be better next year than this !!!!!

It comes down to you really just cant please some people !!!

Room Tip: we were in the room just right to the main lobby - our room had perfect views of the sea and pools.
  • Stayed: February 2014, travelled with family
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4  Thank Julie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 20 June 2014

Dear Julie H,

We want to thank you so much for your kindly feedback about our resort. The way you stand our ground makes us believe that you really enjoyed your vacation. We can not wait to welcome you back in SUNRISE Grand Select Crystal Bay Resort. We will do our best to provide even better service and to pay even more attention to you and your family.

With best regards,
Zhanna Kartashova
Guests Service Center

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Reviewed 17 June 2014

Been to this hotel 5 times gets better every time thanks to all the staff they seem to go the extra mile all the time especially mark and the entertainment team.alaa on the private beach he was brill.all the staff in the beach and pool bars. Hotel very clean and tidy gardens are well kept.

Room Tip: All rooms good
  • Stayed: May 2014, travelled with family
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2  Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 18 June 2014

Dear Mr. William,

Thank you very much for choosing to stay at SUNRISE Grand Select Crystal Bay Resort again and for taking the time to write your review on TripAdvisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

I am delighted to hear that you have been visiting our hotel for years.

It is very kind of you to recognize the hotel team and their hard work. I will share your comments with them and I am confident that they will be glad to know that their efforts contributed to your enjoyable stay and let you feel like at “second home”.

With best regards,
Najlaa Azehoui
Guest Service Center Manager

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Reviewed 17 June 2014

Thanks for a lovwly holidays in this amazing hotel. Special thanks for animator Chris and his activities. We will come back for sure.
Thanks for a lovwly holidays in this amazing hotel. Special thanks for animator Chris and his activities. We will come back for sure.

Room Tip: Pool view room
  • Stayed: June 2014, travelled with family
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1  Thank kovalovb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this reviewResponded 18 June 2014

Dear Guest,

We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed your stay in our resort.
The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SUNRISE Grand Select Crystal Bay Resort and we will do our best to make it an unforgettable experience.

With Best Regards,

Najlaa Azehoui
Guest Service Center Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Hurghada
#3 Spa Hotel in Hurghada
#4 Luxury Hotel in Hurghada
#4 On the Beach Hotel in Hurghada
#7 Family Hotel in Hurghada
#7 Romantic Hotel in Hurghada
Price Range: £72 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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