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“Excellent hotel”

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SUNRISE Grand Select Crystal Bay Resort
Ranked #6 of 221 Hotels in Hurghada
Limburg
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent hotel”
Reviewed 4 July 2014

We stayed one week at the Sunrise Grand Select Crystal Bay Resort in April and had an excellent relax holiday time.
Hotel is very beautiful, garden is magnificent. Rooms are comfortable and kept clean. Service, drinks & food is excellent. The à la carte restaurants are certainly worthwhile trying. Fish restaurant (with extra charge) was also good but for the extra charge I would not go back as the all-in à la carte restaurants offer similar fish dishes. Lunch at the Beach Bar is very good: fast food as everywhere, but ALSO a wide variety of healthy sandwiches, salads, local dishes !!!
Plenty of sunbeds & shadow at the swimming pools at any time of the day. The activity pool was in April heated which was great.
The entertainment was limited but very nice - bear in mind this is a resort, not a club. For us the right mixture as you have the good service of a 5* hotel with sufficient animation for the children ( but no hectic moments). Plenty of spaces to relax all day long if you want.
Would definitely recommend this hotel.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
3 Thank Myvote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 5 July 2014
Dear Guest,
Thank you for posting comments about your recent stay with us. We are so pleased to read that you had an enjoyable stay with us.
The team of SUNRISE Grand Select Crystal Bay Resort appreciate your comments on the service, accommodation and food provided, and we are happy you have noticed our special care and attention to our guests.
We hope to see you soon again.

With best regards,
Iryna Vakulska
Guest Service Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Strood, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2014

2 weeks at this lovely hotel and my wife and I still didn't want to leave ( most unusual ). we have been to sharm 5 times previously but this was our first time to Hurghada and this hotel and i'm sure it won't be our last. The place was spotless and the guys cleaning never stopped, it WAS the cleanest hotel we have been to in Egypt. The staff were very helpful and nothing was to much trouble for any of them, Walid in the pool bar was top notch (dehydration is impossible with this man behind the bar) . The animation team were very friendly and never to pushy always wandering around chatting with most people. Our room was almost on the beach and opening up the curtains in the morning was always a wonderful site. All in all a wonderful place to relax . thanks for a great holiday

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
4 Thank simonbailey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 2 July 2014
Dear Guests,

Thank you so much for sharing your vacation experience about our resort and the positive feedback. We are very happy that you had a lovely holiday with us.
We hope that we can welcome you soon again in your “second home” SUNRISE Grand Select Crystal Bay Resort.

With best regards,
Iryna Vakulska
Guest Service Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014 via mobile

We arrived back from this hotel on the 28th June and I have to say its one of the best hotels in Egypt.

When we arrived we instantly felt welcome and at home straight away. We were given a cold towel to cool us down before been shown to our room.

I have to say the animation team were fantastic especially 'Mercedes', 'Chris nagi' and 'sudanny' we felt as though we had became more friends with them more than just a guest for them to entertain.

The food at the hotel is by far the best iv ever tasted in Egypt, there's a beach bar you can go for dinner which does amazing burgers, pizzas, chicken kebabs and so on.
Our favourite restaurant was the Indian although the Mediterranean and Asian was gorgeous aswell, and what makes it even better is you can visits them however many times you like just along as you book the night before.

The staff can't do enough for you if there was a meal than wasnt on the menu they would do their best to cook it up for you, hamdi was one of the waters at lunch time down the beach an also in the Mediterranean he was so friendly and always making sure everything was ok our drinks were half full still and he would make sure another one was at the ready.

The rooms were always very clean an spacious as was the whole hotel. The pool an gardens were constantly getting cleaned an pruned.

I could go on forever but I'd never stop.

All in all an amazing holiday and will deffernetly be back !

Hannah and Danny


Stayed June 2014, travelled as a couple
Helpful?
4 Thank Hannah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guest Relations Manager at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 1 July 2014
Thank you very much for choosing to stay at SUNRISE Grand Select Crystal Bay Resort again and for taking the time to write your review on TripAdvisor. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
Dear Mrs Hannah,

Thank for sharing your experience on tripadvisor.
I am delighted to hear that you have been spent amazing holidays.

It is very kind of you to recognize the hotel team and their hard work. I will share your comments with them and I am confident that they will be glad to know that their efforts contributed to your enjoyable stay and let you feel like at “second home”.

With best regards,
Najlaa Azehoui
Guest Service Center Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon, UK
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 June 2014

Lisa and I have been going to Egypt for well over 10 years or so and this is our forth time to this hotel.

We stayed for the first two weeks of June and we greeted upon arrival like old friends by the regular staff. All the staff are fantastic and work hard to make sure your stay is excellent. The guest relations staff Najlaa and Nicole will sort any problems you have – not that we ever had any which was great!

We preferred being round the pool although you can go to the beach instead either way even when the hotel is busy it doesn’t look busy as there is always plenty of space somewhere. You can hire a beach cabana and they had some great offers on those whilst we were there, and Mahrous will make sure your every whim is catered for!. It can be very hot in June (peaked at 39 degrees C whilst we were there) so we drank lots of soft drinks during the day which Waled and Ibrahem, the barmen at the pool bar, will make sure you have plenty of along with alcoholic drinks whenever you need them.

For lunch the beach bar and buffet was the place to be where all the staff will look after you where you can eat from the buffet or they will serve you freshly cooked food to your table from the menu, special mention to Waleed who always ensured my hot dog came out with no mayo!.

The restaurants are all great and we have struggled to decide which was our favourite out of the Indian or the Mediterranean. Special mention to Mahmoud who works in the Mediterranean restaurant – he always made sure we were very well looked after, and Doaa who greeted us in the Indian restaurant each night we ate there. The wine has improved this year and Mr Rafik (Food and Beverage manager) was explaining to us that they have listened to feedback to make the changes. You can also use the restaurants in the hotels next door so you have about 6 or so restaurants in total that you can choose from. They do get booked up quite early but that is a sign of their quality so it’s fine.

Timo, the hotel photographer was great. He tried relentlessly to get Lisa to have her photo taken, unfortunately as she hates having her photo taken he didn’t succeed but ‘took it on the chin’ and we always had really good banter with him.

All the reception team are great and Ahmed made sure our room requirements were dealt with efficiently.

There are many new members of the animation team this year (Ola, Mercedes, Soudany and Aimee) although we were pleased to see that Marc is still there. They are all great and have a day time programme of water polo or water aerobics around the pool, although we were always too busy doing nothing sunning ourselves to take part! So much so that we, along with our friends Norman and Sue from last year whom we met up with again were the “lazy corner” of the pool! The evening entertainment has improved and now they had some acrobats from Kenya and the dance routines from the in-house animation team were also really good. We also liked sitting on the relaxing wicker furniture at the outside terrace where the waiters (Mohamed and Sabry) would bring you drinks throughout the evening, nothing was too much trouble for them. Our room was lovely and overlooked the beach and was kept to a really high standard of cleanliness, in fact the whole hotel is really! The garden is kept nicely and is watered every morning and evening. The service throughout the whole hotel is excellent and they have free Wi-Fi which is great.

We had a wonderful relaxing break, which is what we go for, and would recommend this hotel to anybody and can’t wait until we go again next year!

Thank you,
Julian and Lisa

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Service
Helpful?
3 Thank Devon_Chap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 2 July 2014
Dear Guests,

We want to thank you so much for your kindly feedback about our resort.

The complete team of SUNRISE Grand Select Crystal Bay Resort is waiting to have the honor to welcome you again and make your stay even more comfortable.

With best regards,
Iryna Vakulska
Guest Service Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yorkshire
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 June 2014

Book this hotel and you will not be disappointed. Stayed in several hotels in Egypt and this was one of the most friendliest ones. We stayed in a standard room which met all our needs.Nicole the Guest Relations Manager was fab she even gave us a guided tour of the private villa's with plunge pool which were amazing. The cabana's are a wonderful treat for the day £13 total and full waiter service. We sunbathed near the outdoor Jacuzzi which we had to ourselves for most of the week. Total relaxation. The Med restaurant on site was delicious and for my son's birthday they made cake and sang to him. The Indian is also delicious put portions are small so order more.The beach restaurant had nice food. Entertainment low key. Got to mention Mohammed for the cocktails in the Reception area bar......amazing and always greeted us with a big beaming smile. The staff at the poolside bar also worth a mention Whalid.Walked on beach to other sister hotel for a drink which mad us see our hotel was a "gem" well worth the extra money. Will be returning March 2015.

Room Tip: Went on a guided tour and the standard rooms we stayed in were lovely 507 &510.
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank budski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 2 July 2014
Dear Guest,

We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed your stay in our resort.
The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SUNRISE Grand Select Crystal Bay Resort and we will do our best to make it an unforgettable experience.

Best wishes,
Iryna Vakulska
Guest Service Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2014

Thanks again for a wonderful vacation staying at this hotel. We were greeted by a friendly staff when we arrived. Nice and clean rooms as usual, I think who cleaned the room was Hussin. Staff on the beach is always nice. We also met GSC and Oksana who work at this hotel. They are always friendly and you can ask them, if you have any questions. The food here is very good. Beach restaurant Poseidon, has a nice atmosphere and the staff is very accommodating. Alaa is a really proffesional waitress, who also work in the medeterainian restaurant. Panorama restaurant has delicious food and you never go hungry from here. Here you meet very friendly staff, as Adil, Omar … and more. Beach bar is nice atmosphere and Walid is realy a kind person. Must also mention Josif, who working most all over the hotel and he is a very friendly person. And finally a message to the animation team Soudanny "Danny", Chico, Mark, Nanno, Chris, Ola, Mercedes, and Alimee. These people were really great to meet again. Their appearance on the scene is good and you feel a good mood meeting this people. And Danny.... Next time I beat you in Boccia. We absolute return to this hotel. Kind regards from Fride and Jan, from Norway

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 27 June 2014
Dear Jan,

Thank you for taking the time to post your positive review on Tripadvisor.com about your recent stay with us.

We are glad that some of our staff made your vacation special and we hope that during your next vacation with us you will find even more friends and gain more pleasant memories.

Best regards,
Zhanna Kartashova
Guests Service Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

when we arrived we were welcomed with cold face towels and drinks,porter then took us and our luggage to the the room.the room was amazing loads of room and very clean.there was also food for us in the room as we had missed the evening meal.the staff could not have been more helpful and polite throughout our stay.exceptionally clean.food was amazing a wide variety of choice.the Indian restaurant was brill as was the med restaurant and the fish restaurant was top quality,you do have to pay extra for the fish restaurant but it was cheap and well worth it.the animation team were fabulous,friendly and funny and kept the guests entertained.special mention to Mercedes's,Chris and Mark made our stay exceptional.walid on the pool bar was great he was very funny and kept us hydrated all day! Top man!.the weather was perfect we didn't see a cloud for the ten days we stayed.met some great friends a holiday never to be forgotten.there's no dout that we will definitely be returning to this hotel.all the staff are so hard working and they couldn't do enough for us.best holiday ever,thank you so much.xxx

Room Tip: We paid extra for a see view room.but next time we won't bother as all the rooms have great view...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jon w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 25 June 2014
Dear Jon W,

Thank you so much for sharing your vacation experience about our rooms, service, food and animation. We are very happy that you found friends among our staff.
We hope that we can welcome you soon again in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
Zhanna Kartashova
Guests Service Center Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Property: SUNRISE Grand Select Crystal Bay Resort
Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Hurghada
#4 Spa Hotel in Hurghada
#5 On the Beach Hotel in Hurghada
#5 Luxury Hotel in Hurghada
#7 Family Hotel in Hurghada
#7 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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