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“Very good quality all inclusive resort hotel”

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SUNRISE Grand Select Crystal Bay Resort
Ranked #6 of 221 Hotels in Hurghada
Manchester, England, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Very good quality all inclusive resort hotel”
4 of 5 bubbles Reviewed 14 July 2014

My girlfriend and I visited Egypt for the first time in May 2014 for a relaxing week in luxury accomodation and although being sceptical about 5* All-Incl in Egypt we were not disappointed. Our luxury room was very large with a private balcony and sea view and was fitted out to a very good standard. Some minor cosmetic touches had been overlooked which included a couple of cracked tiles in the bathroom and a missing piece of plastic underneath the toilet seat but these did not impact on our enjoyment of what was a very nice, spacious and clean accomodation. Service from all staff throughout the week was excellent and the food in both the buffet and a la carte restaurants we tried really was very good indeed. Tip; a la carte restaurants require booking 24 hrs in advance and the booking system resets itself at 00:01 hrs so if you are awake book for the following day then to avoid missing out!

Room Tip: The "side sea view" rooms make the view of the sea challenging so go for a luxury room tha...
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  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 16 July 2014
Dear Rob,

Thank you for taking the time to post your positive review about your recent stay with us.
We are sure that your experience will be interesting for other travelers and the room tips will be very useful in choosing accommodation.
We are delighted to read that the room, service and the food were up to your liking.

Once again thank you for your review, and we are looking forward to welcoming you back to the SUNRISE Grand Select Crystal Bay Resort soon.

Best regards,

Zhanna Kartashova
Guests Service Center Team
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2,938 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (530)
Date | Rating
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English first
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

Myself and a friend went to this hotel on 10th june 2014 for 2 weeks. We had a delay at manchester airport, so when we arrived at the hotel it was later than planned. We was greeted by the reception and staff, which gave us cold drink and wet cloth. We was promptly checked in and shown to our room, we was also shown a few things in there. The luggage came quickly after that.

The room, was clean, tidy, i thought it was brilliant, we had a balcony looking on to the pools and pool bar. We had clean fresh linen and towels every day, and the room cleaner was always friendly and pleasant when we saw him.

i spent most my time around the " activity " pool which i took part in the water polo and other activities ran by the animation staff. Chris, Ola, Mercedes, Mark, Chicco, Sounday, Amy was brilliant and made the stay great. They kept us informed on all activities etc, and had a good time with them.

Walid the pool bar man, he was friendly knew what i was drinking etc and always greeted me and talked to me

I met a few special people there, these were in particular 3 waiters, ahmed who was always outside the main restaurant when we ate breakfast, " mini" ahmed who worked in the beach restaurant at lunch, who they both worked in the maslala restaurant of the evening. Mahumoud, who i always saw when walking in the restaurant and worked between the med and indian restaurant.

The food was great, in my opinion there was plenty of choice, freshly cooked, and best thing it never gave me an upset stomach :) The restaurants that you have to book, indian and med is definitely worth a visit. We went to the indian 4 times in our stay

i didn't really have much interaction with the rep, due to having no problems at all

overall, this was an amazing place to go, and I'm definitely going back next year

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 14 July 2014
Dear Chris,

We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed the room, meals, restaurants, animation and service in our resort.
The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SUNRISE Grand Select Crystal Bay Resort and we will do our best to make it an unforgettable experience.

Best regards,
Zhanna Kartashova
Guests Service Center Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

This was our 3rd stay at this hotel and yet again it was brilliant. The room was good and Hussain kept it clean and was friendly to talk to. We spent our time on the private beach and Alaa kept us supplied with drinks all day. A big thank you to Yousif, Sabry,Mohamed & Qnway who also kept the drinks flowing at the lobby bar of an evening.Even though we did no daytime activities with the animation team they all came and spoke to us about showtime. Thanks to everyone for a lovely holiday and we shall be back next june.

Room Tip: All rooms are good
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  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank netty21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 14 July 2014
Dear Netty,

We want to thank you for your kind feedback about our resort.

We are very pleased to know that you choose us again and again for your vacation in Hurghada. The complete team of SUNRISE Grand Select Crystal Bay Resort is waiting to have the honor to welcome you for the 4th time and make your stay even more comfortable.

With best regards,
Zhanna Kartashova
Guests Service Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

I Stayed at this hotel with my girlfriend from the 4th July 2014 for a week and it was incredible. The hotel itself is perfectly laid out and all of its facilities are top notch. The private beach is great. Wildlife is also superb in the ocean, me and my partner managed to see blue spotted sting rays amongst other things which was really cool. The pool area is also lovely, very well maintained and great bar access from all areas.
The staff at the hotel are all incredible, especially the animation and bar staff. But some people to look out for on your stay would be: Mohammed Sabry (Bruno Mars) and Yousif in the bar team, Chris, Soundany, Umeda and Totti in the animation team and Shenoda at security! The animation team were consistently lively, friendly and always up for a laugh.
The bar team in the evening were always attentive and friendly and made sure I remembered all the embarrassment of my karaoke night failure in the days after!
The food at the hotel was also very nice, different themed nights in the main buffet proved good variation. Special thanks to our main man Hamdi at breakfast who kept the coffee rolling!
All in all a very enjoyable holiday and we will definitely be returning!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Aaron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 14 July 2014
Dear Aaron,
Thank you very much for your feedback, we do appreciate your high appraisal of our hotel and the staff. We are glad to know that our bar and animation staff helped you to fill the holiday with memories.
All the team of the resort hope to welcome you again in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
Zhanna Kartashova
Guests Service Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dagenham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

Me and my wife just come back from a wonderful holiday in the sunrise crystal bay first the beach is lovely no need to wear beach shoes second the food there was lovely in all of the restaurant third the staff in a hotel are brilliant we are regulars travellers to egypt 9 year from taba to sharm el sheikh and this 1 is one of the best but one negative animation team is rubbish but that's our opinion mr mrs goss

Room Tip: Deluxe rooms ok gardeners use a nice nearest to the bio junior suites back garden mews are better in...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Lesandchris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 13 July 2014
Dear Guest,
We are grateful for your comments. We do appreciate that you highlight our hotel out of others in Egypt and happy that the beach, food and territory was up to your liking.
We are looking forward to share some more memorable moments with you in SUNRISE Grand Select Crystal Bay Resort.
With best regards,
Zhanna Kartashova
Guest Service Center Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

Me & my 2 friends have just spent 10 nights here and had an amazing time! The hotel is lovely and clean and the service is spot on. The house keeper for our room was brilliant, we had fresh towels and bedding everyday. Meda & Aimee from the animation team were brilliant and made us feel welcome from day one. We would definitely recommend going on the dolphin boat trip with Blue Waves. We saw lots of dolphins and got really close to them when snorkelling. The food is very good, in particularly the the Mediterranean restaraunt. All in all a very good holiday.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HarrietSy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 13 July 2014
Dear Guest,
Thank you for posting comments about your recent stay with us. We are so pleased to read that some of our staff made your stay more memorable and you enjoyed the service in your room and animation.
We are grateful for comments about the food and the restaurant you liked most of all.
The team of SUNRISE Grand Select Crystal Bay Resort will wait for you for the next vacation to provide with our best treatment.

With best regards,
Zhanna Kartashova
Guests Service Center Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 12 July 2014 via mobile

Me and my husband are currently staying here, thus us our second time to this hotel and we decided to come for 3 weeks to celebrate our anniversary as we stayed here for bout honeymoon 3 years ago. The location us great, private beach fantastic and the choice of resturants is fantastic. The staff are very friendly and can't do dnough for you, especially Mohamed and yousef from the bar. Meda and Amy from animation are also great. We will definitely be returning again and a Christmas break is going to be our next visit.

Stayed July 2014
Helpful?
3 Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalbayresort, Guests Service Center at SUNRISE Grand Select Crystal Bay Resort, responded to this review, 13 July 2014
Dear Karen and John!

We would like to thank you for choosing our resort for such a special occasion celebration as Honey moon 3 years ago and your anniversary this year! We hope you enjoyed your stay with us and this vacation will be full of positive memories.
It is great to know that you enjoyed the private beach , restaurants and some of our team managed to become more than just a part of the hotel to you.
We are looking forward to welcoming you in SUNRISE Grand Select Crystal Bay for Christmas
With best regards,
Zhanna Kartashova
Guests Service Center Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Grand Select Crystal Bay Resort

Property: SUNRISE Grand Select Crystal Bay Resort
Address: Safaga Road | KM 20 Hurghada, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Hurghada
#4 Spa Hotel in Hurghada
#5 On the Beach Hotel in Hurghada
#5 Luxury Hotel in Hurghada
#7 Romantic Hotel in Hurghada
#7 Family Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — SUNRISE Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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