We stayed at Aladdin beach resort for 2 weeks over Xmas and New Year 2012. From 22 Dec to 6 Jan. The rooms are seriously outdated, and we were shocked to find our room didn't even have a working safe. What 5 star hotel does not have a safe in the room?! Upon phoning reception they said we would have to use the safety deposit boxes down in reception. Not ideal at all as we had a lot of personal belongings including a big camera. The boxes they make you use are long and skinny so everything was a squeeze and having to go back there every day to get more money out, jewellery etc was a complete pain! The door of our room was so flimsy, I'm not even sure that it was made of wood. You could literally push it and the door bent, very easy to access your room. My husband on one occasion was even able to push the door right open after it had been locked, so not convinced the dodgy locks even worked properly. Hence we had no choice but to keep our valuables in the hotel reception area. Not happy about that though!
The staff throughout the hotel are rude and arrogant. They do not want to know unless you are giving them a tip. Even getting your own belongings out of the safe, they expect a tip from you for doing so...everything seems like too much effort for them. They are not very welcoming or friendly at all.
You cannot change money up at the reception, they never have any smaller notes. Make sure you take smaller notes out there with you.
The service in the main restaurant is non existent. Lots of waiters all just standing around not doing anything. There is no where to go and help yourself to drinks, you have to wait for the waiters to bring drinks to you but then they can't be bothered to serve you. Again, they are all expecting tips off you for getting you a drink. But you cannot tip everything single waiter every time he gets you a drink as part of an AI package. You have to literally ask one of the waiters for a drink with your meal, and even then don't expect to get more that 1 drink throughout your meal. Even in the main lobby bar as well, you cannot help yourself to drinks so you have to wait on the waiters to take your drinks order. And with only 1 or 2 waiters serving lots of guests it means the service is very poor. We were often without drinks for quite some time and the waiters still never came over to take our drinks order. Several occasions my husband went up to the bar to order the drinks himself and he was told to go and sit back down and a waiter would be over soon. Half an hour later still no waiter.....
For an AI resort, you certainly cannot get as many drinks as you would like!
We tried the tipping approach in the lobby bar, but still the service was poor on subsequent nights. In my opinion, you tip if the service is good not if it is bad.
The food in the main buffet restaurant was totally geared towards the Russians.
There was not much to choose from each day of the English variety. We found that we were eating the same things day after day. We found that the Italian Milano restaurant was the nicest so we ended up eating here most nights. Service was also slightly better here, but again not fantastic. Also beware, lots of cats hanging around this restaurant and we also found it smelt of cat wee on a couple of occasions too! Certainly put us off our dinner...
The best thing about the Milano rest though was the hand made pizzas. I think my husband ate one of these every night! They were very tasty.
Beware also that you cannot eat in all of the restaurants in the sister hotels. We tried this and were told that it only included the main buffet restaurants, not any of the a la carte restaurants. We couldn't see the point in this. It was the a la carte restaurants that we wanted to try, not just another buffet restaurant. The only way to try these other restaurants in the sister hotels is if you pay, and that pretty much defeats the whole point of staying in an AI resort.
The Xmas Eve and New Years Eve galas were very impressive. There was a huge choice of foods, and the displays were very impressive. However, we were not impressed with the perseverance of the waiters to try and sell us bottles of wine and/or champagne.
We had already paid extra supplements for the galas, we did not want to pay any more.
The drinks we wanted were already part of the AI package but they didn't seem to want to give us those. Beware, vodka tastes like whiskey. I found rum tasted more like vodka!
The rose wine was drinkable but not great.
Considering we booked the holiday as we were both in need of relaxing and unwinding we found it very stressful at times, as people just do not leave you alone! By the pool, on the beach, someone is always trying to sell you something - a cocktail, a massage, a boat trip, snorkel trip, etc....Even when you politely say no thank you, they still persist to try and sell you something and say "why not?", because I don't want it. And they still try to convince you. It becomes very frustrating, when you say no that should be it - end of. Not keep going on and on! All we wanted to do was read and relax, and you are constantly getting interrupted by these people.
We booked a few snorkel and boat trips from the dive center on the beach at the bottom of the hotel and we had a really great day out.
The fish are truly beautiful, and some of our best days were snorkeling in the red sea and seeing all the beautiful marine life. The desert safari quad bike day trip was also fantastic! We had great fun doing that. And I even rode a camel.
It was our first time to Egypt, and sadly I think it will be our last. We were not impressed by the hotel, the AI package or the people. As a tourist you get hassled everywhere you go, and people try to rip you off everywhere you go as well. Beware of taxi drivers, one pulled a scam on us to get more money out of us.
- Official Description (provided by the hotel):
- Aladdin Beach Resort is a hotel located in an area of 134,400 m² which puts you atthe heart of Hurghada, conveniently close to everything the city has to offer. You are only a short drive 8 km from the airport, and close enough to stroll around Hurghada and take in the inviting atmosphere, unique culture and fascinating sights on offer. The hotel boasts its own private beach, with stunning, serene views of the famous Red Sea, and there is a range of different activities available locally. ... more less
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- Also Known As:
- Aladdin Beach Hotel Hurghada
- Aladdin Beach Hurghada